I recently purchased medical face mask from the company. Unknowingly, I inputted the wrong shipping…read moreaddress. The representative was very understanding and helped me get my package retrieved and shipping to the correct address. Their customer service is amazing.

From the owner: Established in 1994 to provide great service to the medical & health communities. Serving…read morebusinesses and end users alike.

Horrible service! Not professional when speaking with staff over the phone, I can literally hear…read morethem speaking tagalog in the background and just talking smack about their customers. I called for my resident and the lady I was talking to sounded so sleepy and said "To be honest, I dont know what to do right now" seriously? I just feel bad about the people who are renting equipments from them.

Do not do business with this company. very bad customer service, and that the way they answer the…read morequestion no so professional. Very disappointed and the delivered wrong item.

Had a bum knee and felt like I needed a cane for a week or two. It would have been easy to buy one…read moreonline, but I really wanted to talk to someone who knew how to adjust a cane properly. Kingdom wasn't super close to my apartment, so I combined my trip with a stop at the Botanical Garden, which is good for my soul. A knowledgable staff member helped me choose the right cane, and the price was no more than I would have had to pay online. Very glad I chose to shop local.

My clinic was difficult to deal with when I needed help with a medical product…read more Christine at Kingdom Medical Supply sorted it out with my doctor's office and she is very helpful and easy to deal with. She always answers the phone immediately! very quick and polite. She is friendly and understanding. I was uncomfortable discussing an embarrassing medical issue. She is so kind and understanding the the service/delivery is quick and efficient and she sorted out everything with my clinicians at UCSF and also with my insurance. Thank you! I am very grateful and I appreciate it!

This is one of the worst customer service never been working with. When doctor placed the order on…read morethe equipment. They refuse to accept order, because due to the previous complaint. please do not doing business with this company. They should Learn a lesson to improve their own service instead block the customers.

I get medical supplies here. Usually a lady calls me. She's always pleasant. She calls to remind me…read moreto order for upcoming month. I would recommend this place. Outstanding service.

After a fall from my hoyer lift, I reached out to Lift and Transfer to schedule an inspection for…read moreApril of 2025. The owner of the company, Craig Coogan, came to my apartment late and smelled strongly of alcohol. He was visibly under the influence. My caregiver was going to be off her shift, and I let him know. He aggressively insisted that she put me in the sling, because I weigh 130lbs and that should not have happened. I told him that my next caregiver was on her way to my apartment. He insisted that I should get in my hoyer lift again. While we were waiting for my next caregiver to arrive, he stated that he works with everyone in the Bay Area for Lift and Transfer and has been doing this for 28 years, and then said for 25 years a few minutes later. My next caregiver came in, and I was put in the hoyer lift and raised up as high as I could go. There was nothing underneath me, and my caregiver stated that she wanted me to be in my wheelchair while we discussed options. Craig declined, said I was safe, grabbed the sling, pulled it hard, and shook it back and forth. As a reminder, I had fallen out of the sling because one of the straps came off the hook. He then put his hand on my upper leg close to my vulva and my shoulder without asking for consent. He left it there for roughly 3 minutes. As a disabled woman who cannot physically defend herself, this caused alarm because there was no reason to touch me. Also, because he seemed drunk, I couldn't predict what he was going to do. He would ask my caregiver to adjust the sling and then proceed to do it himself in a rough manner without asking for my consent. He was aggressive when telling my caregiver she was doing it wrong when she stated that she did manual transfers. She stated that we preferred it that way with her, because she can pick me up. If he had come at his scheduled time, then my previous caregiver, who uses the hoyer lift would be able to show him how she uses it. He would not offer different solutions for how my caregiver could transfer me. It got to a point where they got into a verbal argument, and I had to raise my voice at him to tell him that he is not here to discuss this. I was then put back in my wheelchair. My caregiver stated she has another client with a different hoyer lift that might be a better solution. He kept pushing her to tell her who it was because he had been working with everyone for 25 years. She was hesitant to tell him because she did not want to violate client privacy, and then he stated again that he had been working in this company for 28 years. After that, he gave her his card so she could send him a picture of the hoyer lift. Afterwards, he was drawing a map of my room to demonstrate other options for hoyer lifts while my caregiver was doing work around my room. He would not move out of the way when she politely asked him to move multiple times to where she had to squeeze behind him and brush against his body. He would not acknowledge her. When he drew his map of my room, it did not make sense of what he wanted to do. He had this idea of putting the hoyer lift in the ceiling, which I stated I was not comfortable with. He gaslit me by telling me that it was fine and I had to tell him that my ceiling would not be able to hold a hoyer lift with the poorly designed ceiling in my apartment. He then continued by suggesting putting me in a hoyer lift that could put me further down in my bed. When I told him that I would not want that, he then suggested putting me in a hoyer lift where I could park my wheelchair in the hallway. This did not make sense because my staff would not be able to safely get me out of my chair or bypass my wheelchair to get me to the bathroom on my commode chair. His next suggestion was to park my wheelchair facing the wall. This would not make sense because my caregivers would not be able to put the straps from the sling on the hooks safely. I stated that it wouldn't feel safe doing it. He then suggested, again, placing the hoyer lift in the ceiling and parking my wheelchair in the hallway. It had become more obvious that he could not think logically due to being under the influence. Afterwards, I walked him out of my room, where my caregiver was cleaning dishes. He kept talking to her about how she should not be manually lifting me and mumbling that it wasn't safe for her back. He then tried to give her his card again. At this point, I understood that he would not leave without me forcing him to leave. I had to walk him out of my apartment building to make sure that he was out of the building. I did not feel safe until I knew he was out of the building. Not only was I concerned for my safety, but I am still concerned for the clients that he continues to work with.

Thank you to all of the staff at Lift and transfer specialist for your excellent installation and…read moreadjustment post installation. You really did a great job and I want to let other people know that.

I've had vision insurance since I was very young and have never paid more than a small copay…read more(around $20) for an exam. I even have dual coverage, so I assumed I was fully covered here. When I arrived, I was told my insurance was VSP, which gave me confidence that everything would be fine. However, after completing my exam, I was suddenly told that my insurance didn't cover it and that I owed $196 out of pocket. I was shocked. Had I been informed of this beforehand, I never would have gone through with the exam and would have found another place. This information should have been disclosed clearly before the service was provided.

Had a pleasant experience at Geneva eyecare. I interacted with Donna and Dr Yi who were both great…read moreto work with. Thank you to Donna for finding a way to accommodate me even though the new software that they were working with didn't do what it was supposed to. I thought I had booked an appointment online for Saturday morning only to find out that it hadn't registered when I showed up. I was totally expecting to be told that they were sorry, Saturday mornings are busy and they couldn't accomodate me. Fortunately Dr Yi made the time and Donna facilitated finding me a slot and getting my check up done. The check up itself went smoothly and was quite efficient. In all I was out within an hour. It could have been a frustrating morning and a waste of a day. They made sure it wasn't. One star knock is for the new appointment software, other than that, good experience.

Time-sensitive CPAP order was repeatedly marked/communicated as "on the way" when it was not. When…read moreI called to resolve it, I was bounced between multiple departments and given conflicting explanations, including blaming "insurance requirements" rather than providing clear ownership and next steps. The only way I got it resolved was by having my insurance representative on the phone with me; even then it took four different reps before anyone could take accountability and fix the issue. If you have a time-sensitive order, I would not recommend this company. The process is broken: no ownership, inaccurate status updates, and wasted multiple hours over 6 weeks to get a basic issue resolved.

My elderly mother receives portable oxygen and an oxygen concentrater from this company. Their…read morecustomer service for orders is fine and they generally deliver on time. Unfortunately, when her oxygen concentrater machine broke down, they replaced it with a remodeled machine instead of a new one, so it only lasted about a year. When that one died in the middle of the night and her oxygen level went dangerously low, we called to get an emergency replacement. It all went well until we started getting bills for $175, then later late fees added on. I called to resolve it and gave all of her insurance information for them to bill, they claimed they would bill insurance, but never did. So I repeated this same process of calling, giving insurance info and being told it was resolved for 9 months. Then it went to collections and we started receiving calls and emails from them, which was very stressful for my 86 year old mother, who is on a limited income! Eventually the company, Adapt Health, that owns Pacific Pulmonary, told us they needed paperwork for the doctor's office. This was the first I had ever been told that! I got the doctor's office involved and after 10 months it was resolved. The amount of time and stress that I dedicated to this situation was overwhelming! When I looked online to look at reviews for Adapt Health, I see that they have terrible reviews and are being sued via class action lawsuits in other states for fraudulent billing practices. Apparently their billing protocol is to start billing the patient on the day they receive equipment before even billing insurance! Please beware of this company, especially elderly patients who don't have the stamina to fight for their rights!