Terrible chartering experience!
Yachtico's ONLY responsibility is to connect their customers with a reliable, safe, and ethical charter company. Yachtico failed to provide this for our vacation.
We experienced several maintenance issue with our charter including:
- non-functional mainsail
- leaking hatches (bedding got soaked and we had to go to the laundromat)
- clogged holding tank (boat smelled like a sewer for 2 days)
- clogged kitchen sink
Yachtico deflected all responsibility, claiming that these issues fall solely on the charter operator. We received no compensation despite all of these issues. Yachtico even tried to blame us for the issues (they claimed I'm an inexperienced captain despite having 15+ years of boating experience).
The charter operator didn't return our 3000-euro deposit. We have had to file a police report with the Italian consulate and open a dispute with the credit card company to get our deposit back. Yachtico was not helpful in this process.
When you book through Yachtico, you don't have the option to perform your own due diligence with the charter operator. You shouldn't have to because you are paying Yachtico to provide this service (it's really the only thing you're paying them for). I'm struggling to understand what service Yachtico provided for our group.
I can't imagine how this experience could have been any worse. read more