My wife and I have been members of Regus for many years. As executive consultants for decades, we…read moreused Regus because their facilities are predictable, professional with courteous reception and administrative support. For this reason, I find no solace sharing that our experience with Regus in general and the office in Marina Village in particular is the polar opposite of our previous experience in Atlanta, Chicago, Scottsdale, Walnut Creek, and many other locations. At one point, we had nationwide membership as we held meetings with some of the nations top healthcare corporations, medical device companies and pharmaceutical firms. Here's my warning to anyone who reads this. DO NOT sign a contract with these people. Billing issues go unresolved with threats to send us to collections instead of simply fixing the issue. And the national help desk is just the opposite of help. We recently moved to Tracy, California where there are NO Regus offices (none). Yet, Regus refuses to release us from a tricky renewal to receive mail 50 miles from our door. We need to travel 100 miles to pick up a letter. What's more, the "renewal" was offered long before the expiration date. Here's the thing - the contract was for Regus to simply and ONLY receive mail. NOT office space. I could understand forcing us into a lease option if we occupied space. That is not the case. Rather than cancel or suspend our agreement, they insist that we keep right on paying, and paying, and paying. Good companies accommodate customers and clients. Regus demands that we drive 100 miles round trip to thier facility to pick up our mail. This is insane. I feel betrayed by a company that was once a great partner. I am sorry to say that this may end up in small claims court if they go through with their threat to ruin our credit. As senior citizens, we just want to cancel an unfair agreement that Regus cannot even service.

I have been with regus for a few years. Their billing information is always messed up. Right hand…read moredoesn't know what left hand is doing. Several times over the years we would receive forwarding mail as well as all the mail for all the other regus customers. We were promised compensation for mailing the mail back so that all our fellow businesses at regus would get their mail. More than a few times the office clerk would answer the phone as "Regus" instead of our company name.

We hosted my son's birthday and Master's degree celebration at The Phoenix last night, and it was…read moretruly an amazing experience. A special thank you to Saskia, who was excellent throughout the entire planning process--so helpful, responsive, and easy to work with. Levi, our host for the evening, was wonderful--kind, attentive, and made sure everything ran smoothly. And Sherill, the bartender, was fantastic--she made amazing drinks, and we loved that we were able to bring our own alcohol. The venue itself is beautiful, with plenty of space for guests to enjoy comfortably. The handmade wooden tables added such a unique and elegant touch. We also had a taco truck set up in the back, and everything flowed perfectly. Thank you to the entire Phoenix team for helping make my son's celebration so special and memorable. I highly recommend this venue--you won't be disappointed!

The venue itself is beautiful with a great layout -- it was the perfect setting for my wife's…read morebirthday party. Unfortunately, the experience was overshadowed by the staff. The bartender had a very dry attitude, and the on-site manager came across as rude and unprofessional throughout the night. We were even told to dispose of the last trunk of garbage ourselves because their bins were full. While several of us stayed late to help clean and move furniture back, the manager questioned one of our guests about a trash bag she had provided, as if he were doing something wrong -- when he was only trying to help. Overall, the space is great, but the people you're left to deal with could use more professionalism, appreciation, and customer service.

Please Be Aware: As…read morestated multiple times in other reviews, this firm will significantly overcharge you with automated fees, while the staff and leadership will take active measures to avoid and/or deflect your polite and proactive escalations, resulting in significant time and budget lost as a member. For a $320/month coworking office contract that was signed on December 30, 2024, I had been charged over $2,000 even before the end of March... As a member, you may be auto-charged accidentally for multiple offices, charged compounding late fees while having a credit card on-file from the inception date of your contract, initiated charges you never approved or authorized for "IT Services" - which are allegedly premium WiFi internet" (that you don't need) - "Restoration Services" to clean an office that to my knowledge and observation has never been cleaned by staff to-date... and one day you might even receive an invoice for $322 for "color prints" of your black & white tax returns that you had printed. I spent months in email and polite in-person communication with salespeople, front desk staff, one general manager, one regional manager, and even a customer success representative - all of whom repeatedly apologized for any inconvenience, advised me that they could not figure out my automated billing issues, referred me to other departments, avoided my proactive follow-up's, and even hilariously advised me one day that, "maybe American Express has actually been overcharging you..." when I have all of the Spaces/Regus invoices clearly on display. Though I do not believe anyone at this firm desires for a poor member experience, I have observed that the staff at Spaces does not have the competency to understand the firm's automated billing system, the ownership to proactively handle member issues, the acumen to explain to you why various charges are being invoiced, or the ability to reconcile customer billing issues. Please be advised from a knowledgeable executive who has worked with co-working providers for over 10 years: Read the other reviews here (and on other platforms) that also share similar feedback - Avoid this firm if you can, most especially this location at Jack London Square, and respectfully consider an alternative coworking solution.

I experienced an overall culture of a lack of accountability at this place. They want your credit…read morecard number so bad though, so they can charge you all the erroneous fees and then play a finger-pointing and gaslighting game of "it's not our fault. Everything is done by some department that we have no access to." Jake will sell you a dream and when you're ready to collect on the dream he sold you... he'll get defensive. Don't rent here.

I enjoying working with Dion when I have live workshops. It's comforting to know that I can rent…read moreprofessional spaces in nice areas for reasonable prices. As an Online Marketing Specialist, image is everything when it comes to my clients. Thank you for providing great venues for small businesses in the Bay Area! Amber Childress Lense and Co, social media marketing for small businesses and professionals

Our non-profit youth organization was in desperate need for a space to hold our Board meeting as…read moreour previous location was not available. I frantically scoured the web (including Yelp) and the best, most cost effective result kept pointing to Meeting Rooms on Demand. Let me tell you, Dion was very responsive, quick and professional. Everything was just the way he described it would be and the rental process was super easy and stress free. Now on the actual facility. Very easy to find (following Dion's emailed directions), easy to access the meeting space, bathrooms right below, there is even an elevator onsite to assist with large/heavy equipment or to assist those with mobility constrictions. The office space was PERFECT for our group. The tables and chairs were in great condition, there is a projection screen and projector, there are cords to connect to your devices too. I surveyed our group to see how they felt about the space and 100% of the group really liked the space and mentioned that we should conduct all of our meetings and even our trainings there. I appreciate Dion for his courtesy, professionalism, fast response and for delivering a product/service true to its description. I am working on scheduling our next meeting there and look forward to working with Dion in the future. Oh, I must not forget to mention, the pricing is very affordable (even for our non-profit). To find a clean, quality meeting space at an affordable price is PRICELESS! I could go on and on about how impressed we were, but I think you get my point. If you have/had any reservations on using this space, put them to rest, you will be pleased. Thanks again Dion, we look forward to working with you often.

There are some days where things just aren't going your way. Not only did our WiFi go out, but our…read moreapartment was doing fire alarm testing AND I had a ton of meetings scheduled. Port workspaces to the rescue! I actually live in Jack London so it was a quick 10 minute walk over. I love how easy it was to buy a day pass online and they happened to be running a promotion so I saved $5 too! John the community manager was beyond friendly/ helpful and he gave me a quick tour of the facilities once I was inside. This place has everything you would need from a co-working space - free coffee/ tea, a ton of open desk space and phone booths for calls. There's even a slide that'll take you from the third floor to the first should you choose to end your day that way :) Definitely recommend this spot if you're looking for a coworking space!

I'm not a member here but have a colleague who does, so I've attended a few meetings there. It's a…read morepretty large space with 3 floors, and a combination of open bullpens and conferences rooms. I haven't been in every room but it seems to work well, the space is clean and professional, there common area is well stocked with dishes, coffee, cereal, etc. The wifi works well enough to get the job done. I haven't been to many workspaces or Port workspaces, but I like it so far.

Great location; good people!…read more Very glad to be a member at BIG Oakland!

I loved working at Big Oakland for the day! The space was modern, bright, well designed, clean and…read morewell equipped with the technology I needed to hold my all day working session with colleagues. Sabrina was tremendously helpful in getting us set up, and the space and professional comraderie there really felt like a community! I also loved the location - I would definitely recommend this for anyone in the build industry looking to find a new work home.

I had a good run here during the COVID years. It's nice there are so many non profits in the space…read more Keep in mind that the first floor echoes a lot and there's a non profit where moms leave their screaming crying babies in the main open area so also like many spaces there's absolutely no regard for the quiet rooms and people love talking loudly on the phone. Like there will be a completely empty large room and you're the only one there and someone will decide to have an open cheesy business call right next to you. For such an expensive membership I wish there was more enforcement of quiet spaces since there are many phone booths . The Kaiser garden is great and there's even a cool dance studio ! The rooftop is just great when it's warm! If you're a single female be aware there are polyamorous men here so you'll know whom to avoid and unfortunately a lack of young non Polyamorous men but that's how the cookie crumbles

Visiting came from a recommendation (to a U.C. Berkeley Extension course) & was definitely worth…read morethe trip: free tour & a day pass for filling out a brief form at their URL - and friendly folks who'll answer your questions. A short (2-3 block) walk from BART - and some cool acoustics on the street (so maybe someone will drive by and share some cool beats from The Town if you're lucky)...

It was not a joyful occasion (repass after funeral) but the venue once you get inside was…read moreincredible. Meeting Rooms & work spaces surrounded by creativity & art. Parking was horrible so go early if you have an event there. Neighborhood is not great so I did not take the offer for overflow parking a few blocks away. I was shocked to see the "street activity" going on just 3 blocks over (impacted my rating) If this building could secure a parking structure it would be a perfect venue. It's a bit of a maize inside but you get to see a lot of beautiful artwork & creative spaces as you walk through. The weather was perfect for the rooftop venue space. Plenty of seating and lounge area. The bathrooms are located 1 floor down so make note of that. Check them out!

I lived in this studio for a year, and everything was fine until it was time to move out. When I…read morerequested my security deposit back, I was unexpectedly charged a $355 cleaning fee--even though the lease clearly stated a one-time cleaning fee of $100. I've been trying to get the overcharge refunded, but they've only given me excuses. Please be cautious and review your lease carefully if you decide to rent here.

Five stars. Excellent facility. Well equipped, SPOTLESS AND QUIET throughout the facility. People…read morehere actually use the phone booths for private conversations. Plenty of small office spaces AND desk spaces. This is a gem of a location; well managed and maintained.

WeWork have private offices for rent, which includes the complimentary coffee/tea in the shared…read morekitchen, coworking space, meeting booths/rooms, etc. available for the community to use with their membership. Parking is not the best, it is mostly either paid parking garage/lot parking or street parking (metered). If you do not want to deal with driving/finding parking, BART is literally right there, so it is pretty convenient, just get off at the 12th St/Oakland City Center stop. There are a few friendly front desk receptionists to greet you as well. I feel like the space is fairly clean, and the bathrooms are always clean and fully stocked as well. My favorite part was definitely the many private booths (that look like telephone booths) available to use throughout the shared space to quietly get some work done for a short period of time (there is a time limit to ensure all members and guests have access to these booths). Overall, this is a modern and nice area to work at, but sometimes it gets a bit too loud.