outhwest van lines showed up on the day we were supposed to move, and we had everything boxed up…read moreand ready to go. We were under the impression that they would show up, load a semi-truck, and basically be off to our destination in the next couple of days as we were headed out of town as well. What happened was they showed up in a 24-foot enterprise rental truck, which only fed about half of our stuff and said, no, we actually load this and take it to a warehouse and unload it and load it somewhere else. The first hour and a half consisted of them trying to tell us that the quote that we got for $12,900 was way too low and there were too many heavy objects and it was going to take up a lot more space, even though we did over an hour worth of walkthroughs to get the initial quote. They said it was going to be more likely around $24,000 and were naming off all sorts of additions and stuff that was going to cost a lot more, and doubling the space it was going to take. And what can you do when they're there to move your stuff? During the first hour and a half that we were trying to work out the price, half of their guys were carrying off knickknacks and things out of our different piles and putting them in their personal cars as well to take, which was funny. And when I looked at them, they tried to hide it. That group of guys didn't show up the next day. We put air tags in our boxes and realized both enterprise truckloads went into a gigantic pod that was in the middle of a field behind a grocery store, not a warehouse, and it sat there for basically 10 days. I'm assuming, well, they tried to find an actual trucking service who would take it. They told us our $10,000 dining room table was too heavy to move. They said it was going to cost an extra $600 to move. Okay, that's fine. We need a table and we can't leave it. when we told them, Okay, they went back and started talking Russian to their boss on the phone and came back and said, No, actually it's gonna be tw$2400, which was startling.
When we told them, like, we can get help, we have a bunch of people that can come move it. They said, no, that won't work because we have to unload it at the warehouse and reload it somewhere else, and your guys won't be there. So we agreed to pay $2,400 to move a table.
And he went back and started talking Russian to his boss and came back and said, No, it's gonna be like four or five thousand dollars. I'm trying to be your friend, just leave the table or give it away. And it's like, you guys are almost done with this move in 30 minutes.
And now I'm scrambling to find people to either move it or give it to or sell it to.
So we basically ended up leaving our ten thousand dollar dining room table because they wouldn't move it and having to buy a completely new table at our destination. And what's crazy is, after they left, we actually gave it to some neighbors and moved the whole thing ourselves with teenagers. I think the price on the quote that they kept trying to have us sign probably changed five or six times. And I wouldn't sign it, and they told me as they were finishing up that I needed to sign it, and that if I used a credit card, there would be a 5% charge. (They emailed me a week before and the email specifically said, If you want to use a credit card, please let us know in advance, which I did immediately, but it said nothing beyond the five percent charge). Obviously, they want cash or a cashier's check because they know you're getting ripped off and they don't want you to charge it back. So that was a problem as well. Overall total nightmare of a situation. We ended up at our destination for at least ten days sleeping on the floor, hounding them about when they were going to deliver our stuff and they kept changing prices. And each person said they had to check with somebody else who had to check with somebody else, and nobody knew anything.