I went through Pony Express 1st time June 10, 2024, after being sold a "plan" of unlimited car…read morewashes, $10 then. Auto payments of $10 per month next 2 months. Next payment taken 7/9. I discovered on 6/10 that my front license and frame was bent at 90 degree angle. No time to go back to PE as I was heading to Montana to bury my brother. While there a friend spent a couple of hours straightening the frame and plate. A tough job. Today I went to PE. 2nd time. Washed my car. Stopped in lot. Checked plate and frame. Bent at 90 degree angle. Since this happened before I really paid attention going through. Nothing felt weird. I have washed my car in other auto washes. Never had damage before. Could not find anyone except woman spraying at start of wash. Incredibly busy. Also would have walked thru busy line. At home called number I found online. Told by young lady that it had to be reported before leaving. She said that if this happens (has never happened at other washes) I could remove my frame and plate before washing. Did not offer to have anyone call back. I will make sure my bank stops these draws. I will warn people of your terrible service after damage. And eventually I will find someone who can straighten my plate and frame. I will be surprised if your company survives Ling term unless your clients are always first timers. Chara Boehm, 208-242-6266​

I was visiting family in Idaho. Had to get the car washed, and found this place. The employee,…read moreKyle, was great! He described the services, recommended the best wash to get the bug splatters off. He was funny, animated and just a joy. I drove away with a clean car and a smile on my face thanks to Kyle!

Quick and friendly service. Good deals on monthly subscriptions, but even one-off wash isn't too…read morebad. Might be a little too intense for frequent use or for luxury vehicles, but would recommend once in a while.

So i went to get my car washed at car wash express located at 1135 yellowstone pocatello and my car…read morehad a bumper going into the wash and when exiting the wash my bumper was attached by only one screw They informed me that my bumper wasn't secure. My bumper had never been loose or not secure the carwash still has my bumper and is not willing to help fix it.

After driving into Pocatello from Ventura California I needed a hand wash for my car and Sandra and…read moreher helper did a wonderful job and she also cleaned and fed the leather interior. I was very pleased with the job and friendliness and enthusiasm of her and her helper.

From the owner: As a business growing into a well known establishment for the last two years. We are licensed and…read moreinsured. Well experienced to make your experience easy. Treat someone to a clean vehicle Sure to get on her good side and helping you out of dirty situations. Play in the mud not a problem come dirty leave clean. Here to clean all dirty situations with the right products.

Typically, this car wash is pretty good. But the guys that work on saturday are very rude. They…read moregive you dirty looks when you don't follow their commands even when they're in your blind spot. I hope management handles this quickly.

Excellent service. They did take time to clean bugs from a 750+ miles of drive. So happy with the…read moreresult.

Extremely pushy sales person!!! I visited a few days ago for a single car wash. Upon arrival, an…read moreemployee attempted to upsell me on various plans despite my repeated statements that I only wanted one wash. I politely interrupted his sales pitch, but he insisted that I read the options displayed on a board. At this point, my wife joined in to clarify our request, yet the employee continued to push the monthly plans. Frustrated, we asked for the manager, only to find he was the one resisting our request. Unable to reach a resolution, we left without getting our wash. I later called the 800 number to speak with a higher-level manager but was only allowed to leave my name and number for a callback, which has yet to happen--three weeks later. We used to be regular customers and appreciated the quality of the drive-through wash, but this experience has deterred us from returning.

Amazing customer service, they greet you with genuine smile and wave. My car has never been cleaner…read moreand their covered detail bays are stocked with everything you need for inside and outside of your car. Great job Amber and your crew for all your hard work and excellent attitudes. You all are awesome

The business was unattended, even though their posted hours indicated someone should be there,…read morebetween 11:30am & 1:30pm. The left hand automatic carwash coin machine jammed as it accepted my last 4 quarters for an $8.00 carwash. The business owes me $8.00, and their phone number on the website is not operable. How to contact someone for assistance? I had to use the other bay and pay an additional $8.00!!

I like that you can use debit/credit card to wash your vehicle here. Spot free rinse and all other…read moresoaps and solutions on the selector are always available. My vehicle comes out squeaky clean with no spots!

Went through the auto wash in my new 2019 car i got in January. It cleaned the car alright. The…read moreblowers were horrible so I hand dried most of my car. While I was drying, I noticed I got some chips in my paint. I guess this is what i get for convenience. I am a careful person when it comes to my belongings and I am quite sure the new blemishes are from the wipers. The wipers looked like soft rubber and I thought it would be fine. Guess rubber damages paint huh? Never going again nor recommending. This place was better before they remodeled it. Never had a problem with the staff though if you ever decide to deal with them personally.

From the owner: Pocatello's only soft touch car wash! The Grease Monkey Guarantee:…read moreFast and Friendly Service, Guaranteed. We will give prompt, attentive, and courteous service from the time our customer arrives until the time they drive away. Drive Away Satisfied, Guaranteed. We will strive for 100% customer satisfaction with all of our interactions and the quality of services we provide.

Second time I've gone to wash my car and the machine takes my money and doesn't turn on. This is…read morebullshit. $13 gone because they run a shitty ass business. DO NOT GO HERE!!!! Worst place in chubbuck/pocatello Go to any other car wash.

This one is easy…read more Five bays for DIY car washes. Credit cards accepted make it easy. No quarters needed accept for the vacuums. Multi-position and tools for scrubbing, spraying and applying various types of wash, rinse and wax. All in we were $7.50 to do it ourselves to wash, scrub and vacuum. The auto was next door was a minimum 6.99 for the cheap wash and they never get all the bugs off that way.