I'm extremely happy with the work Plumb Doc did for us. I worked specifically with Brian, and he's…read moretruly a salt-of-the-earth kind of guy. I genuinely enjoyed and appreciated his support throughout the entire process. I originally contacted another company with higher online ratings, but they couldn't get anyone out the same day. I decided to give Plumb Doc a shot despite their slightly lower rating--and I'm really glad I did. The service I received was absolutely 5-star level. Brian came out quickly and accurately diagnosed the issue: a pin-sized hole in one of the PVC pipes underground in our front yard that feeds the house. We had noticed water running down the driveway and weren't sure if it was just runoff from recent rain or a broken pipe, especially since temperatures had been below freezing. Brian confirmed it was a leak by shutting off the water to the house and checking the meter--we were still using water. From there, Brian walked me through multiple options, ranging from a full pipe replacement to a targeted repair. I was dealing with family health issues at the time and needed the fastest, least disruptive solution so I could focus on being at the hospital. Brian really stepped up. He suggested bringing in a leak-detection specialist using sonar equipment to pinpoint the exact location. It added a few hundred dollars upfront but would save time, money, and yard damage in the long run. We went with that option, and it worked exactly as promised. That evening, a gas technician came out to mark the gas lines, the leak-detection team arrived the next morning, and Brian dug a very small area and replaced the damaged pipe on day two. He even worked past dark to finish the job. Plumb Doc handled everything--all scheduling, coordination, and follow-through. Brian personally made sure every vendor piece was handled correctly. A few days later, after the clay had settled, Brian came back to fill in the hole--even though we had already paid. He even offered to buy a bag of mulch to cover the area, which we declined since we planned to re-mulch anyway. The leak is fully fixed, no more water loss, and the price was completely reasonable. Throughout the process, Brian kept me informed via text, sent photos, and made sure I always knew what was happening. Beyond the technical skill, he's just a genuinely good guy--someone you'd grab a beer with. Too often, you talk to a company owner and then get sent a low-quality crew. That did not happen here. I couldn't be happier with the service and would absolutely recommend Plumb Doc to friends and family. A lot of people give 5 stars for just expected service, so I want to make it clear that this job exceeded my expectations and truly earned their 5 stars.

Very knowledgeable plumber and very friendly. They got the job done. I would recommend but make…read moresure you ask for a good plumber. Not all of their plumbers are good at communication.

LADIES BEWARE Sewage…read morewater backed up into my home because of tree roots in the sewer line. Aaron Plumbing came out to assess the situation. The plumber ran a camera down the sewer line which could show not only where the problem was but also how deep and how long the sewer line was. He showed me exactly where the problem was and gave me a quote of approximately $8,000, which I agreed to. A couple of days later they came and started the repair. About half-way through the completion of the job, the plumber comes knocking on my door to tell me that it was a lot deeper than he originally thought and they would have to dig a bigger and deeper hole. This of course, was going to cost more - $5,000 more! The cost went from $8,000 to $13,000! I asked why, and he said that the depth and width of the excavation was not foreseen. That simply was not true. He knew exactly how deep and long the sewer line was because the camera took measurements as well as videos. Unfortunately, at the time of this conversation, I didn't recall that the camera showed the depth and length of the sewer line, or I would have argued this point with the plumber. The huge hole was already dug, and I was afraid of another sewer backup. This whole situation had been very emotional, and I wanted the job done. I didn't know what recourse I had. I'm posting this because I don't want anybody else to be taken advantage of like I was. It seems like nowadays you have to be an expert at everything you need done in your home or you'll be taken advantage of, especially us single women. So. ladies beware, don't let your emotions get in the way, pause and get a second opinion regardless of what stage the job is in. I do not recommend Aaron Plumbing, because I was mislead and duped.

Aaron's was fantastic. We scheduled a repair appointment online for the next day. We received a…read moretext reminder with a photo of the service tech. Hunter Hall came out, diagnosed our issue and gave us our options. He was able to make all necessary repairs. he was very pleasant and personable as well as quickefficient. Well done, Hunter. Thanks so much.

Josh was professional, honest and personable. He diagnosed the problem and even after I had signed…read morea more expensive estimate, when he found the problem could be solved for less he let me know. Fast, efficient, and extremely knowledgeable. Highly recommended.

Do yourself a favor and NEVER use this company…read more The tankless water heater descaling service is a SCAM! My water heater kept giving error code of blockage, and I had to reset it every other day. The tech Anthony recommended descaling. I was charged close to $900 for diagnosing the water heater and descaling it. It only took him 5 min to set up the descaling, the rest of the time was just waiting for the heater to flush itself. My water heater gave the same error code the same night. I called Plumbing Express again. Another tech came, he said he couldn't find anything wrong, he said maybe due to strong wind. He just hit the reset button, which I knew to do it myself. I called Plumbing Express again. This time they didn't come, and gave me $2,000 quote to repair the piping and all that. I debated for a long time between repairing and replacing the whole system (my system was only 5 years old). I decided to call another plumbing company for second opinion. They came and found the inlet water filter being extremely dirty and blocked. They cleaned it, and now my water heater is working like new again, and the new plumbing company charged me less than $100. Cleaning the filter was supposed to be part of the annual maintenance descaling that I paid Plumbing Express to do, which they obviously didn't do and I paid $900 for. They even mis-diagnosed and wanted me to fix the whole plumbing system for $2-3k. It is insane! Another issue was during the first appointment of fixing my water heater, I also asked Anthony to look at my shower faucet because it didn't control temperature very well. It was working fine besides the temperature part. He unassembled it to look inside. He said the cartridge needs to be replaced. He had to look for it and would call me back. Anthony put the shower faucet back. The same day when I used the shower, I turned the faucet and it fell off. It was very obvious that Anthony assembled it incorrectly. He came back and couldn't put it back because the parts inside broke already. He said he would call me back about replacement quote. Never called me back. I had to call office multiple times. After that, they said the faucet is too old, there is no replacement part, I would have to replace my entire master shower system. Not only Plumbing Express didn't fix my shower faucet, they completely broke it. They turned a simple problem into something they would cost me tens of thousands of dollars to fix. Now I'm still living with my faucet broken off and still trying to figure out a way to fix it without breaking my bank.

We requested a quote on their website on a Saturday, understanding full well we might not here from…read morethem until the following Monday. We even received a confirmation email immediately stating they would be in touch; however, it is a week later, and we still have not heard from them. Guess they don't need any more business...

Fast service. Answers calls late on Friday. Good customer service and nice people. Prices are fair…read moreand they are honest. I would recommend this company.

Very timely on a Sunday afternoon! Great knowledge and expertise! Fixed my leak in no time!read more

I had an emergency on the weekend and Vung came out and did an outstanding job. He was very…read moreknowledgeable and was able to complete the work the same evening. He was very understanding and I appreciate the way he took charge and repaired my problem. I recommend him very highly! Good job Vung!

Great service and they actually do the job right. If you want cheap they aren't the ones to call…read morebut if you actually want the job done the right way and not the cheap way, they aren't the guys you want to call.

Technician came over to tune up our HVAC systems on Oct 15, 2024. He said that the attic system…read morewasn't working properly and that it was resetting itself every 10 minutes. Also that the heat exchanger was cracked and required replacement. The Attic system was installed in 2013. He showed me a picture of where the metal pieces were welded together and said there was a small crack in the circular weld area. He said the same thing about the heat exchanger in the basement HVAC system. That one was installed in 2010. He told us if we didn't get the heat exchangers replaced, carbon monoxide could leak throughout the house. I have relatively new (3-year-old) carbon monoxide detectors on all three levels and none of them has ever gone off. He told us replacement heat exchangers would run about $4,200 each. Today, 10/30/2024, I had a second opinion. Another HVAC technician came out today and looked at the attic and basement systems and said they were working properly. That the heat exchangers were not cracked. And that the systems were working properly. The cheap tune-up offer is just a way for them to get into your house and lie about your HVAC system. Their technicians are either poorly trained or trained to scare you to get money out of you that you don't need to spend on your HVAC system. I don't like leaving bad reviews, which is why it took me so long to post this review. But today they texted me another "tune-up" offer to come out to my house after I told them not to contact me any further. They will never come back out to my house.

Amazing service. Called because of a crazy high water bill. They came right out and couldn't find a…read moreleak. Didn't charge me anything despite spending 45 mins at my house.

Great experience with this company and the owner. Made sure I understood the issues and gave me…read moreseveral options for each issue. Every option was the best price between several other plumbers/contractors. Very pleased with the work that was done as well, first rate. Cannot recommend more highly.

Brandon at Rooter Pro Plumbing was fantastic…read more Every other company either wouldn't quote the job or flat-out refused to do it. Brandon showed up, took care of the tricky vent pipe and ductwork issue without hesitation, and did solid, professional work. I'm confident it'll pass inspection the first time. Highly recommend -- he's the guy you want when others say it can't be done.

Jerimy Jackson was Johnny on the spot. When you have a clogged septic main, nothing flows. You…read moreneed it fixed ASAP, and you need a reliable contractor who will stand behind their work. These guys were amazing. They were able to fix my main with without moving my hot tub, with minimal demolition to my patio, and my deck was unscathed, even though they need to dig a 4 foot trench under it. Didn't even need to lift the septic tank lid, which the other plumbers were hung up on. They even came out afterwards to take care of a small problem. I highly recommend Rooter Pro. They get it done completely right. Well worth the price.

I just moved across the country with my family and on day 6 in our new home a septic tank (we…read moredidn't even know existed) backed up into our basement. I called Atlantis and within an hour they sent Tony out and he crushed it!!! Tony diagnosed the problem and had it all fixed right away. He went above and beyond and stayed well past normal business hours to help us out. Will definitely be using this company and Tony again!

Mike came out on time & did a great job! I would recommend to anyone looking for a plumbing service…read moreyou can trust at reasonable price.