We reached out to Thistle, they were 100% responsive at first and we had a productive first…read moremeeting. After we paid them a deposit, they were not accountable.
We trusted them to plan and coordinate our wedding. From there things oddly started happening that were unprofessional.
A few key incidents
- They volunteered to reach out to our venue with a time sensitive contract on our behalf. We told them they didn't have to but we'd appreciate it, they never reached out.
- All our meeting and planning notes were never emailed to us even after they promised to send them after the meeting. We emailed them numerous times to follow up, often times we didn't get a response.
- Meetings were never scheduled on a calendar, leading to no shows and confusion by them as to what time it was supposed to be. We showed up to the few meetings that were scheduled, 2 were no shows. They even sent us a list of times to confirm, when the meeting time came they no showed "they mixed us up with another client"
- We were promised a vendor list, we never received one but were told tomorrow every meeting.
- The general theme was lack of follow up, meetings were productive but they mean nothing without action items. They barely sent us any materials.
Finally, we broke the news kindly and outlined this explaining we'd like to terminate our contract with them. I did so politely as I wanted to offer constructive critique. I wasn't mad, I was simply explaining the unprofessional behavior with examples.
The response from Thistle attached continued their unprofessionalism, and was insulting admitting that they neglected our wedding due to "being too busy" and proceeding to suggest other vendors. Initially, I didn't care about getting any portion of our deposit back as I wished them well and wanted them to be successful. But if you admit that you're too busy to service us, why don't you offer the deposit back? Why did you open your books to our wedding? The response was the sole reason I'm writing this review.
A response back admitting we were neglected due to being busy was an unbelievable feeling as it confirmed our suspicions rather shamelessly. It seemed like they were relieved to get us off their plate after we paid. Nothing worse than saying what they did which is other people were more important, even though we paid them the same amount too.
We were promised a lot, what we got in return was non communication, a email saying they were too busy and our wedding suffered as an end result. Plus suggestion of their friends in the industry to go book with which is odd. We would never work with any of their vendor recommendations, and it's ironic considering we asked them for tons of recommendations before that they never replied to.
It seems they do fine by their other clients as they are busy per their words, wish we were treated with the same respect.
They aren't bad people, maybe they didn't like our wedding idea, or maybe they didn't take us seriously as their other clients which is really disappointing.