After receiving the printed copies of my new book, I noticed a page break so had to go through the resubmission process to correct it, which was their fault. For some reason, now my book does not come up in the search engine on Amazon unless you put in my name or ISBN. It does not come up with just the title! I have other issues on the Xlibris website and Amazon. It is very frustrating to say the least. I finally filed another complaint to the Attorney General. If they cannot get my books (I have two with outstanding issues.) together by end of next week, I am asking for a partial credit. read more

Hi cost, fake agreement, lies. Promised to create website but none able to read. my book was given to read for free. Did not get any royalties. Process is a fake-no formatting of my book. Unresponsive staff, unprofessional behavior. my book :"15 stories about love, betrayal, money, sex and search for happiness. Never recommend them to anyone. Gary B. read more

I published a book with them and they never edited my book like I paid for and they sent me the wrong bookmarks. I will NEVER use them to publish another book. read more

I published my book with them 3 years ago. Apparently unlike some other reviewers' experiences, I did get some royalties. But the whole process from beginning to end was extremely unpleasant: totally unresponsive, unprofessional behavior, aggressive upselling of services I did not need. The proofreading was particularly bad: even when I pointed out glaring errors (caused by them) they would not fix them. Then, since then, they WILL NOT STOP pestering me to use them again. Texts (which come from different numbers so blocking doesn't work), emails even though I have repeatedly requested an unsubscribe. It's like donating to a political group: once you are on their list you will never get off. Do not interact with these people in any way. read more

Yes, they are SCAMMERS who have HIJACKED my books and are refusing to relinquish them even though I parted ways with them over a decade ago. They are continuing to "sell" my books at around a $300 mark. Thats the reason why my books arent selling. I have threatened them with legal action, however, they ignored me. I will shortly be taking legal action against them for illegally hijacking my books, and for loss of income. read more

If there was an option for negative stars, that's what I would give. I had no idea they had such horrendous reviews. Alas, it was my wife who signed up with them without researching them first. Anyway, stay as far away from this company as humanly possible. Lots of promises that they were unable to deliver, and then if you knew the amount of hassle we went through to get a substandard partial refund, you would be shocked - months and months of pursuing them. If you insist on using them, read every tiny piece of fine print with an attorney present, because they'll nail you on everything and won't even be able to deliver what they promise in the end. It's been nothing but an incredibly miserable experience. Stay far, far away. You WILL regret it! read more

I published my first book "Grandpa the Weatherman" with Xlibris in 2009. Tried them again January 4, 2024 only to advise verbal and email January 18, 2024 that I needed to cancel the contract had an unexptected major issue come up and needed to cancel with refund. Mary Flores tried to strong arm me into holding till I could "financially move forward" I was hestitant but agreed. Overnight I had no piece so send emails again stating I wanted complete cancel. Refund and Do Not continue to charge my card. As of today March 16, 2024 my card had been charged 2 more times for $991 each time. I now have 3 disputes against them. I cancelled my credit card and will take them to small claims court for full refund plus damages if this isn't settled by May 2024. DO NOT USE THEM! Must have changed hands sind 2009. read more

Scam!! Bought 3 books and they never shipped them!! They won't resend or refund money. Stay away!!

Absolute scam artists. Overpriced packages meet terrible service. Once you buy a publishing package they hard sell you things like marketing and book Fair packages that are complete rip offs. Marketing packages like all their packages contain a laundry list of worthless inclusions. Marketing packages do zero marketing where it matters (ie: on Amazon) and there is no disclosure of how much ad spend is included. The book videos are terrible and most have fewer than 25 actual views. When you stop buying their add ons, they drop you like a rock and you have to fight to even get your published book finished. Xlibris are part of a group all owned by the same US company, so all equally terrible and almost predatory in their actions. For thousands less you can self publish without the rip off. Also, they own your book, you don't. Read the small print. read more

Xlibris has provided me with quality books for the price I paid. The books are professionally done, the covers are attractive, and the inner content uses high quality printing materials (whether it is black and white or color print packages). I have had only good dealings with the staff during the whole process of publishing my book, and I am impressed by their professional work. They make the publishing process understandable and pretty easy to follow, and if there is an issue with the book itself they let me know in a prompt manner. I have been publishing with Xlibris for 11 years now, and I intend to continue publishing with Xlibris for the foreseeable future. read more

Xlibris and Author Solutions is a predatory self publishing company. I signed up for their basic package, and from the moment i signed up, i started receiving 3-4 sales calls a week, from Alfred(my publishing contact) to upgrade my package. I told him several I did not have the money right now and he said he understood, but never relented with the sales calls. I felt harassed. Because Xlibris gave me the impression that they were only after my money, I decided to cancel my contract with them, within my 90 days so as to get a full refund, and it has been like pulling teeth to get a response from them. They wont give me a direct number to the 'refund department. I have to go through Alfred, my publishing contact. After a week of dragging his feet, I called him and he told he would submit the refund request when he had time. Mind you at this point, writing this review right now, there are only 6 days left before my account hits the 90 day mark. it appears to me that they are trying to draw out the process til after my 90 day contract clause so they don't have to refund me. They owe me over $700. It looks like I will have to pursue legal action to get my money back from them. DO NOT self publish through Xlibris! All they want is your money. And they will harass you with sales calls from the moment you sign up. And good luck getting your money back. They are a horrible and shady company. read more

I am a professional writer and a professional author. My success depends upon me keeping an eye on the market, and that includes monitoring the predatory vanity presses like "Xlibris" ("Author's Solutions LLC"). A few weeks ago someone from "Xlibris" started calling me on my telephone, many times a day, demanding money from me and insisting I cannot succeed without them taking my money. The telephone spam was bad enough, but then "Xlibris" started spewing spam at me via email. No professional writer would ever use "Xlibris" / "Author's Solutions LLC." No competent amateur writer would use this business. The average sale count per the life of a book is 250 copies. That means the mid-tier professionals such as myself, who have been writing successfully for years. For new writers they can expect to sell less than 50 copies. Please keep this in mind when you consider forking over your money to predatory presses such as "Xlibris:" YOU *WILL* PAY VASTLY MORE MONEY THAN YOUR BOOKS WILL EARN! read more

Xlibris - The "business" is part of the "Author's Solutions LLC" business which many people in the literary profession consider a scam. - Editorial Services Near Me - Bloomington, Indiana

The only thing I'm left to do is warn other authors not to publish with xlibris. They have published my book and are selling it on so many platforms and keeping the royalties. This company is a scam. read more

They are good at making money and signing up for publishing services and marketing services.Once you are done with launching your book...thats when they start showing their true colors.... As long as you are signing up publishing and marketing services they are happy and will treat you very nicely but the moment you decide not to sign in or out for any reason thats when they will treat you rudely coz they are loosing money not clients or authors. They are more into making money by suggesting their most expensive packages and less in providing genuine assistance to first time authors by offering cost effective packages Unlimited calls, Emails, Voice mails from an author doesn't bother them much coz they have enough clients for making money but the one who does experience all that would never think about hiring their services again.... Though my issue was resolved after tonnes of follow ups and reaching out to highest authority but not everyone gets same experience of refund so be careful before spending your hard earned money. My journey has been a mix of happy and bad experiences with them being first time author after considering the loopholes found in the process and unnecessary charges for something that I should have got for obvious reasons. read more

If I could leave zero, I would. This company is a joke, the worst kind of scammer. I have paid this company at least 3,000, for the publishing, to make it "returnable" so I could put it in retail stores, then I find out that because it was self published even Barnes and Noble won't have it in their stores but will have it in their website. It has now been 2 years since I have gotten any royalties whatsoever because they are demanding a bank account. They need to be sued into non existence. The lies, the gaslighting, and stealing needs to be stopped. read more

I spent nearly $5000 (AU) on publishing 2 books and over the next couple of years was harassed to spend more money on them. This was 2015 and I have not received one cent from sales or royalties despite both books being sold. When I question them, they lie. I would have given them 0 stars. They made me so many promises, but broke my heart and dreams. Do not publish with them. They are a self publishing company where they earn profits from your hard work. I am a pensioner and still to this day am being preyed on from this company interacting with other self-interest companies. Xilibris does not care about you! read more

Xlibris - Editorial Services Near Me - Bloomington, Indiana

Xlibris is a SCAM! dont use to publish your book or any other services. They received a 2.8 rating from Google maps. They sold me a fee and I had "set your own price" "SYOP" I set my price for 19.99 for my childrens book of 82 pages. Come to find out that they set my book "Poncho and the Pony Rides" for 28.99. What AVERAGE AMERICAN FAMILY can afford to by a childrens book? Not my Daughter in law. They outsource to The Phipipeans they call me everyday and more than 3 times on several days. I dedicated this book to read to my 6 year old granddaughter. Dont use them! read more

My experience with xlibris was at first okay. However the so called publishing consultant was constantly ringing me , sometimes every ten minutes. I felt stalked by him. I found out they take money out of your bank account , it was like they were stealing. They were pressuring me to upgrade every fortnight. They are very dishonest, I believe they were putting my money into their own pockets. They created a web page for on book I wrote and put a fake blog. The so called book launches never happened. I found it odd that I had to pay a media release and interview which never happened. I discovered they were robbing when I checked my bank account. They had cleaned it out. However I had help to stop them . I blocked them from accessing my bank account. I asked my bank to charge back . They made out that so called goods and services that were not provided were provided. Produced papers stating I agreed to let them access my bank account. I believe they should be shut down and put out of business. I was tempted to write a message on a toilet wall about the consultant but I didn't two wrongs don't make it right . read more

Four years ago I looked into getting a book published, and the rep at Xlibris was really helpful... at first. As soon as I realized I didn't have the money, it became increasingly apparent that I wouldn't get rid of them easily. I was straight up with them and told them the cost was too high for me, thanks anyways. Now, FOUR YEARS LATER, I still get emails and calls at all hours of the day and night asking me if I'm ready to publish my book now. The first few times I would answer with a polite "no thank you, I'm not longer interested" and "please remove me from your call/email list" to no avail. Every phone call I get, I tell them to stop calling me. Every email I get, I beg them to take me off their email list. Each time they say ok and each time it's a lie. DON'T go to them unless you want your friends to think you're popular due to your ceaselessly chirping phone. I wish someone had warned me. read more

Upon trying to sign up, Fel Garcia was very available to answer any questions and or concerns I had about my book. After signing up, it was like crickets! 2 weeks into ordering my package, there was no to very little communication! the answer I got was," I am very busy in training and with other projects." if so they should not have signed me up! I was very hopeful, but ended up being very disappointed! I do not recommend this company! No one was available to even speak about my concerns! Not even the managers! read more

I just came across 6 Libras on the internet. I was not really sure if I wanted to write a book or not. All I've got to say, is they were a great company for me there are people over there were very good at editing and were always helpful. , it must be a difficult task dealing with all of these crazy people out there in the world but they seem to do a pretty good job! read more

They send me lots of emails. Once I finish my book I reach out to them and email them back with one question. They ask me for my phone number. And since then they are calling me 5x daily and leaving me messages. I didn't responded but I googled them and found all these reviews here on yelp. I'm So happy that I was able to read these reviews. Then I email him and say I'm not interested. Don't call me. And I got this last email from them. I'm taking the advice and run the other direction and I'm happy I didn't make business with them. read more

Now they are scamming me out of royalties. DO NOT USE XLIBRIS OR ITS OTHER COMPANIES. So they just going to keep q4 2020 even though I bought the package and signed the agreement in 2019??????? You are currently enrooled in the 100% royalty program. For paperback, you will receive $12.84 per book sold on the Xlibris website and $4.69 for books sold through other retailers. For the hardcover, you receive $18.63 for books sold through the Xlibris website and $4.71 for books sold through other retailers. This program started in January 2021 so any Q4 2020 sales will not include the 100% royalty program read more

I was blind to work with them as an inspiring author. Sid Wilson called me at 8am and he asked me about my book and my inspirations, he was telling me about packages for 15 mins long and transfer me to receptionist about my credit card number. They kept harrassing me and calling me around bad times and I said sure, as soon when I check my account, they stole over 2,000 dollars worth off of my checking account. I email Sid Wilson and told him "Shame on you for taking advantage on inspiring writers", I have to close my account until I'm getting a refund, refunds weren't happening. I have to email Sid and he told me the same ol stuff, I finally have my money back by check by threating them to sue them. read more

My mother gave me a gift to have my child's book published with this company. It was a one-time thing we thought would be fun thing that has turned into a 10-year nightmare. This company calls me several times a week every week asking me for more business. I have asked them countless times to take me off their call list it was a one-time thing. I get calls all the time from his company even though I have ask them nicely to remove my name from the call list and explain the situation to them. They don't care what I ask or how I feel... think my next step is I'm going to get a lawyer and sue them for harassment it's been 10 years! read more

Self publish with Amazon - much smoother. Was constantly pressured by Xlibris to order bulk author copies when I could not afford it. Was told by a rep "I guess you don't care about your book and don't want to make money". Rude. Also, little control over book formatting. Pro: they got my book on various selling platforms. read more

Absolutely horrible. Been waiting on a refund for 2 years now with some refund specialist named AL that keeps dragging this out in hopes that I forego my hard earned money. After all my time and efforts, this week Al informed me that a refund will be processed with a deduction of $240 admin fee. Despicable! I am contesting this and will be taking this case to the commerce commission board. Ugh, such a distasteful experience. read more

Publishing my book with Xlibris has been one of the worst experiences of my life. Every step of the way was assigned to a different person about 14 in all. They sent me forms to sign in read only format, so I had to go to ups and get them signed and returned, added expenses every time. They put the book out for sale before sending me a final draft to review. They changed the cover artwork completely and omitted the illustrators names. I had sent a complete book, cover, title page, dedication and all illustrations with the manuscript. They said they couldn't put the words on the same page as the illustrations, even though every other publisher does it. The promotional package came out weeks after the book was on Amazon and Barnes and Noble. Now it's a fight to try to get paid the royalties I've earned. One thing I've learned is: how NOT to publish a book...Xlibris! read more

After my review here I was assigned a new rep, Jorge, who was wonderful. He stepped in, figured out what needed to done to get my book out the door. It took too many calls, emails and reviews to get a response but when I did get the right rep, he took good care of me. read more

Considered this publisher but their fees included options other publishers offer automatically instead of as a tiered package. Every book I looked up that they published didn't even have a sales rank because they aren't selling. Their marketing was extremely expensive. They hound you. It felt like I was dealing with a sales company and that they were just after my money. It did not feel like I was publishing a book. While researching, I learned Xlibris is a known as a vanity publisher which would make it harder to get my book into physical bookstores. Every website I went to said to avoid them. I went with newbookauthors.com, which was recommended by a number of bloggers and publishing websites. A number of the books New Book Authors published seemed to be doing well as far as sales, so that was my choice. read more

Update: Xlibris won't leave me alone several years later. They still call and email me, trying to get me to use their marketing services. Nothing I do stops these communications. Xlibris is an ongoing nightmare. read more

This publishing company was by far the worst!!!!! They will sell an Eskimo Ice if they can, and it's my gullible and trusting fault, but Lord, it's not worth one red cent to go Into business with this company. After forking out a good amount of money, marketing included, I haven't received anything Indicating that my book was selling or even known. Please do your research and don't make my mistake, because it was an investment I will NEVER SEE. DO NOT PARTNER WITH THIS COMANY, THEY SUCK! And you won't get what you think your paying for, still seeing nothing to show for my monies worth; had more success with my poetry at my first publishing company ( Page Publishing), think I'll go back with them. Check them out, NOT this crap!! read more

One thing I can say, is the covers look good. I had my first two books published with XLibris, even though nearly zero marketing was involved. I never knew WHERE the reps were calling from. I doubt its in the USA. I had one nice early rep, first book. She's long gone, now. After the second book came out, I started getting calls again from this one guy, who was extremely rude on occasion! Hung up on me once. Next time, apologized but did it again. I demanded a different representative! "Specials" that were running out that day, etc. And they seem to think authors are made of money, too- everything decent, marketing-wise, is $2000+. They just have no idea that everyone is not rolling in the green -another reason I think they may be in a foreign country. read more

Back in 2008 I published a book with Xlibris. They told me how great their campaigns were and how successful Authors were in using their services. They sounded enthusiastic so being green behind the ears, I bit, and hard! Over $13,000.00 later they still have not sold one single book. Get this, I paid for a million emails to go out twice to a targeted market. How could they possibly find a targeted market for1,000,000 people who were interested in poetry. NOT ONE SINGLE BUYER, or if they did, they certainly didn't share it with me, yet I find my books being sold on Ebay. Go figure! I can't imagine how companies will destroy a new author's possibility of exposure and destroy their dreams. When it comes to money, Xlibris is only interested in theirs and I am almost positive that they make most their money from unaware authors. I asked them to consider some sort of settlement but no dice, they just wanted more and more money. I am so disenchanted that I don't know if I will even try to publish my other books. Rev. Dr. Duane A Martin DD read more

This company is a scam. I nearly fell for it before talking to actual publishing agents who advised me to avoid them at all costs. Now, over 5 years later, they still call and harass me for my business. Run far away! read more

They call non-stop after 10 years of even doing anything with them. After numerous attempts and complaints telling them to stop calling, at 7:30 A. M. In the MORNING, I finally called them and demanded to be removed (again) from their marketing calls. They called my business number too! read more

What a scam!!! I could write another book just on this scam company. I know people that have bought my book....no royalties from those. Now they are threatening to keep my future royalties if I don't give them my bank account info.! That is against the law! read more

Worst experience for a first timer ever! There only after money then more money with empty promises, l can't believe their still in business? Poor quality of books, shocking in fact, spelling mistakes, which were corrected many times are now in finished product. There was so many errors to correct in the final copy I was sent, I couldn't believe it.... Cruel waste of peoples money, dream breakers!! read more

This company is a fraud. I had dispute with this company. They forge a fake check after stating I no longer want services with this company. Please stay away from this company. I thought this company was professional and a good publishing company. Rayne is not a great representative. They will steak your funds. read more

This publishing company will not stop emailing my father. My father contacted them in hopes of helping me. After years (not kidding) of emails and calls to this company, they will not leave him alone. Calls I make are not returned. Or even acknowledged. They just robo-email ? Him email after email after email. For years. No request is heard. No backing off happens. Just like a leech waiting in the water to stick to you and never leave. read more