i come here 2x a week and i get the same thing. this new guy told me pick from the old packs be…read morewont give me fresh ones

They are never helpful. I purchase items and they claim they do not have them when I go back when I…read morecan see them on the shelf. Not sure how they stay in business.

I entered the store and was greeted by the guy with the ponytail. His name is Malachi and I showed…read morehim the product. I bought two days prior that I did not open, but a part of it was open and damaged and scratched then a female walked up and said what are we have here? What's going on? Her name is Raven She immediately scripted all this product comes this way went from manufacture. So I explained while I would just like either my money back or store credit, they looked at me with a smile on their face and said oh I'm sorry all we can do is give you a coupon And of course I refused, why would I ever come back to a place that treats their customers like idiots. Malachi then pointed out see all these signs. No return policy. Well, let's just look at the receipt. Nope you cannot sell a product. It's unopened or used and not return. So I had them call the district manager, so Raven went to the back and acted like she made a phone call when she came back said sorry but no I. Ant return a unused broken tobacco tray, I asked her who she spoke to so I want to see if the name is correct. If you need anything and want customer service don't come to this location. The way I was treated by both Malachi and Raven is wrong. When a customer walks in and it's graded very nicely, then asked politely I need to return this and another coworker immediately bulrushes you to make you say the exact same thing you said and then open it clearly can tell it's damaged still has the plastic on it and told this is how it arise by the manufacture sorry we can't help you. The only thing I can do is call the district manager in the way she said it I said yes please. Normally I don't care if there is something you can't do but I was completely lied to because one looked at the other to make sure all we can't help this gentleman and I was being as nice as a friend and don't get me wrong I understand there's rules, but this was up to Raven, who went into the back to make a call to see if she could help me out, knowing she was not gonna make that call Malachi said during her back room call to the on call district manager, Malachi said prepare yourself they will say no. So I went back to the display of tobacco trays and saw one that I would like to exchange or use money from an exchange. So another employee took it down and handed me and I asked about exchanges return policy and heard a difference story of return policy, but it's up to Malachi. So as soon as Raven came out of the back room, she shook her head no so politely I said I understand. Turn to Malachi and said hey can we do an exchange for this one and I'll cover the rest with cash. He said no there's no way I can do that. This is an unused tray that has malfunction or damage to be the correct word. The night I purchased the tray there were other things going on in this store that others would be appalled. I'll hold that story for another time. I just want to not not be treated ignorant like that's the first time I've walked through those doors and the biggest thing is lied to on top of bullied up on. I'm very disappointed.

Tiffany was amazing! Helped a bunch with figuring out what to get. Good stock. Had everything I…read moreneeded

For a newbie to the world of vaping, I was pleasantly surprised how friendly and helpful the staff…read morewas in assisting me in selecting a vape device and an e-liquid that would suit my taste. I was also pleasantly surprised at the huge selection and low prices of the vape devices and e-liquids. I now get my "Nic Fix" at around 1/10th the price of cigarettes. I have returned to this location a few times since my original visit, and my experience was just as pleasant (with other staff members) as my first visit. Just as impressive is that the young people who staff this store - some with cotton-candy hair colors and piercings and tattoos on various areas of their bodies, are very intelligent as well as super friendly, dispelling this old dude's previous misconception of them being rebellious young stoners with bad attitudes. I'm not quite ready to dye what's left of my hair green, but these young people have helped me shed my previous "Get Off My Lawn!" persona. Thanks for reading :)

Worst smoke shop company around. Do not waste your time or money here when there are better…read morealternatives. No refund policy even on defective vapes and defective cartridges. Greedy company that doesn't value its customers or their money.

Way overpriced for my taste. Also some of the liquids looked a little dark to me and when that…read morehappens, stuff doesn't taste right! In my honest opinion, pass this store up!!

Service , it's awful. It is completely awful. I wouldn't recommend it to anyone. I went in today to…read morepurchase something my grandson ahead of me to take a picture and send it to his dad because I have no idea what I'm buying the gentleman accuse me of buying it for my grandson and then would not give me the owners information when I asked several times he then proceeded to call the police on me because he said I was on private property.

The employees here are awesome and have excellent interpersonal communication skills. EVERYONE in…read morethe store front treats me with respect and kindness. Hoping positive reviews translates to higher wages.

This place rips off their customers for an unknown reason. I have had 20$ off store credit for…read moreabout 3 months and for some odd reason they tell me I am not able to use this credit. Very unprofessional and inconsiderate. My wife went in the store and bought a CBD pen for 52$ which it to use the 20$ store credit it has to be double 20$ which obviously it was and he said we had to buy two things pens to get the 20$ off make up your mind cloud 9 you are slowly going down hill the vape selection sucks. The cbd products are getting worse I might as well going to exhale city lol...

I pull up at 10:58, the door is locked and the dude refuses to let me in. Never going back here.read more

Exceptional customer service!! Best smoke shop in the ATL area ! Highly recommend. Janice and…read moreConner were wonderful

Staff was standoffish and unhelpful. Selection was also limited in. Would recommend trying…read moresomewhere else.

Best smoke shop in ATL!!! Don't shop anywhere else, they are either way over priced or rude. Nick…read morehas the best prices and the best attitude. Also, It's so hard to find male water pipes but The owner went out of his way to make sure I got one. He's the best!!!

Great store. MASSIVE inventory of used books, games and music. Great staff. Always have what I…read moreneed. Open late.

Bought a vape and it worked in the store. Got it home, plugged it in to charge it and then got…read moreburned by hot vape juice :))) took it back with my receipt and the credit card purchased and explained the issue and they said, "sorry not our problem but you can buy a new one for $2 off." Need to note I am NOT a Karen. I'm a 35 year old millennial who completely understands that retail SUCKS right now. HOWEVER--I own my own business and I would N E V E R in a million years treat a customer this way--policy or not. Your product was defective. Zero problem solving, shitty service and it smells like some teenager just learned about incense.

While I have never been to the actual store, I have ordered from them twice online and I am…read moreimpressed! They have a large selection online and always have what I need when so many other places are out. They always get here really quickly (2 days to Florida) and they come really well packaged! Overall I am pleased and will definitely recommending them to friends :)

This is the best and only vape shop I will go to in the area! The staff is amazing and the juice…read moreselection is bigger than I've ever seen! The specials are also awesome! I refuse to buy from anyone else!