I highly recommend Nerdphone. The customer service is amazing. It is hard to find such good…read morecustomer service for a phone system. When you need help, you can speak with a human who is awesome....for us, the human was always the same guy, Colin. Their customer service is what sets them apart. Also, their price is very competitive, maybe even the best price out there.

Great product, great price and outstanding customer service. Colin has always been very helpful…read more I've already referred NerdPhone to several friends and clients and will continue to do so.

Neteo bent over backwards to get my business. I am just in a location that we could not get a good…read moresignal. The techs were very knowledgable and helpful. The response to me request for service was prompt and well handled. I have to think they are very customer focused. I would gone with them if it was an option Judge people on their actions - good company

WARNING: Do not sign up with NETEO. Not only does the service not work in my area, I was told that…read moreI would receive 2 months free to "keep testing it out." I was then charged full price for this month, automatically. They also refuse to answer my phone calls, emails, and website contact form submissions to end service. Extremely shady business model, extremely poor customer service, and extremely poor internet service itself. I am having to contact my bank to stop payment to NETEO since they are ignoring me completely. It's hard to imagine that this is a legitimate business. Don't risk your money or your time with NETEO.

First, I want to make it clear that this review is for Mountain Broadband. The company has been…read moresold and now has a new name. Perhaps the new owners will make improvements. Second, I was holding off on writing this review until I found a new internet provider. I was holding off due to fear of retaliation after encountering juvenile behavior from the previous owner. Now that the company has been sold, I've decided to leave the review to let the new owner know what they are dealing with. The story is this. We have the highest tier of service available. It's pretty expensive for what we get. My husband and I both work from home however so internet is important. We were not getting speeds as advertised (checked using Speedtest.net on multiple devices). A tech came out and was able to get the correct speeds on his personal device. He said the company would monitor our speeds to try to determine the problem. Over the following year we heard nothing from the company. I called multiple times and left messages checking on the issue. No one ever called back. I also sent emails which were not replied to. Finally, about a year later, we got an email asking us to review the company. My husband reviewed them correctly. i.e. speeds weren't as advertised and customer service was lax. The owner then emailed us calling us "keyboard warriors". I sent screenshots of emails that had been unresponded to as evidence for our concern, but instead of addressing the issue, he told us that we could go to other providers. He did offer to have a tech come by, but as there are few providers up here, I halted contact out of concern of retaliation. Asking for a review is a double edged sword, especially if you ignore customer issues. If you are requesting reviews assuming that they all will all be positive, then you are making unrealistic assumptions. Calling your customers "keyboard warriors" and telling them to leave is not only juvenile and poor customer service, it's a poor customer retention technique. Companies like this function off of the knowledge that customers don't have many choices. We know that eventually we will have other choices with better value and better customer service, but for now this is where we are. Here's hoping the new owners do better.

Mountain Broadband has plenty of issues with it being incredibly slow, we hardly ever have 10mbps…read morewhich is what we pay for. When it get's up to 8 I'm a happy camper. Friends in Germany have 50, 80, 100, no problem. Maybe the "free market" makes things/ services cost more & more for less & less. Still better than some other options we tried and Century Link is total shit for many neighbors on this hill

Aerux used to be great, but now the technical support is horrible. As others have noted, you…read moresubmit a service tech issue complaining of the system being down, and no one ever returns the call or emails back. The only way you will get to talk with someone is by retrying your call numerous times in hopes of talking to a tech. AND never let them say they will call you back with a resolution because they won't. My internet has been down all week, and I still haven't been able to get them to resolve it. If you are in Parker as we are...start shopping around. MAVERICK is now cheaper than Aerux and is fiber, so you will get screaming fast speeds.

Aerux owns AU Wireless in Golden, but still represents themselves as the original non-profit that…read moreestablished the network and sold to Aerux in 2022. They claim 2-hour response time for technical support, but aren't available on weekends to provide service. The call center they use to provide "support" was unable to contact the company.

We have had Centurylink for probably 20 years and with their turnover phone service to Connected…read moreVoice with Airline, so far it is a disaster for us. I hooked it up easily as directed, but we can only make outgoing calls and I didn't realize for a whole week, we got no incoming calls- important ones from doctor, etc. . I called the service number and they are stalling me off for 4 days so they can "fix the problem". We shall see,. If they do, I will revise my complaint. If not, I will have to drop Centurylink.

Crooks,phone line went down today at my business spent about 3 hours on the phone…read moreNo call back,finally after i called back wae Told it will be 13 days before they could look at it.Anyone calling may store will think we are Clised.Lost business and having to pay staff And they want to compensate me 26 dollars Who ever is in charge should be put in jail

Had to go in 3 separate time. My phone that i had to order and wait 2 weeks for was sold to someone…read moreelse. On top of that they lost my trade in and now im not getting any credit for it!!! But if you want to see employees eat on there desk while customers wait. This store is defiantly for you!!! Good Luck and hope you have time to wait!

Had an issue with my Iphone freezing up couldn't restart it frantically I rushed to verizon store…read morewhere I was greeted by Kyle who instantly knew what to do and unfroze my phone !! Thank you Kyle you are worth your weight in gold sir .

Renee did such a wonderful job! I had such a great experience! I don't normally enjoy coming into…read morethe xfinity store but she definitely made it enjoyable. She also helped me get the best deal. In talking to her I discovered that she is still new so I was even more impressed! One thing I would encourage her to do is try to connect with the customer on a personal level during everything. I know that there are a lot of steps to focus on when setting up an account and that she was doing it as fast as she could which I really appreciate. But even if you have to pause with what you're doing on the computer to interact with the customer, the little bit of extra time will be worth it because you turned an already good experience into a wonderful one! I wish you all the best in your new position! Spencer

I canceled my Xfinity service after months of unresolved billing issues. My internet bill was…read moreconsistently much higher than the quoted monthly price, and no one could clearly explain why. I was also charged over $400 for an Xfinity Mobile account that I never activated or used. Although Xfinity acknowledged the account issue, I was never refunded the money I was charged. After countless calls, chats, and time spent trying to resolve it, I was simply told it was too late to issue a refund. This experience was frustrating, time-consuming, and disappointing. I hope Xfinity improves its billing practices and customer service so other customers don't have to go through the same thing.

It's hard to find small businesses that grab your trust quickly and keep it. Zack and his team…read moreprovide quality services at reasonable prices while maintaining exceptional customer support. You guys knocked it out of the park on this one.

Best internet in Larkspur! Our internet is fast, reliable, and always works. Their service is top…read morenotch. They are thorough and provide their customers with an amazing customer service experience. We couldn't be more thrilled that we switched to Thrive from Century Link.