Well, I can tell the Xfinity is upping their customer service at this location. I had been in here many times in the past with less than desired Le experiences. However, today I noticed a big change. Perhaps it is due to better management. It appeared tbat the manager on site was on top of the service game. He was maximizing efficiency with skill and friendliness. The service agents were all friendly and pleasant and also on top of their game. Their knew what they were doing and you could tel they were well trained on not just customer service, but also their knowledge of their products. Nice to see this change. Keep it up read more

This was dealing with Comcast via phone/online, but when I tried to get internet service the representative signed me up for mobile services without letting me know. Caused a huge mess, I cancelled before even being activated. Comcast admitted the agent committed fraud, but didn't really go out of their way to provide any help other than cancel the service, which took some time. read more

I'm mad that I agreed to having car detailed. It trally needed it though. He's a great salesperson.

Automated service is horrible! Sends me into never ending loops and never permits me to make an appointment or speak with a live person read more

I was concerned about this place after looking at the other reviews. But I was smart and made an appointment!! With an appointment I was able to be helped right away despite the woman who tried to push in front of me. Despite obviously being the first in line before the doors even opened. Honestly, bad reviews make me wonder how was the behavior of the customer? Some people just like to complain. My visit was quick, friendly and totally A-Ok. Parking is tight as this shopping center has a lot of popular businesses. Be safe, be kind & happy yelping. read more

Xfinity Store by Comcast - Upgrading - Television Service Providers Near Me - Monterey, California

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The person who helped us appeared to assist us but also smelled strongly alcohol at 110 AM in the morning. The person was supposed to help us in closing out a former account and opening a new one but insisted we had to have all new equipment. The person was supposed to come by and install it after hours but never showed up. Now we will start over and go to the other store and see who can help us. We have a new account under my old name because the person said we couldn't use the name we already had, We have a bagful of new equipment we're supposed to change out from out 3 year old equipment but no one came by to do it. Luckily we did not sign up for automatic pay nor for giving out our bank account number which we were encouraged to do. The person lowered our monthly bill by a lot but who knows what that means. Or for how long. I wish I'd have read these reviews first before going in. read more

I do not recommend Xfinity. They are the absolute worst and was have hidden fees they try to throw in the bill. Very unprofessional and unacceptable. We have the service on our phones and don't even get calls half the time. We will be taking our business elsewhere. read more

Don't do autopay with this company they will take your money out of your account and will not refund you but instead they say that they will and then send you an email saying that it is a credit to your account I ordered a new debit card read more

They provide spotty internet service. The worst part is their unethical rate hikes when your conract or "introductory " price is over....my bill went from $100 a month to almost $400. And they talk you i to automatically pay with a card so you dont notice right away! They are the worst!! read more

Tougher to find than the CIA and literally no direct way to call them, even Comcast Customer Service doesn't have a number. You have to waste half your day driving there and back not knowing if your box is even in stock (it wasn't). You tell them and they laugh and say its on purpose hiding out while they're chillin watching tv listening to music. It's Absolutely insane read more

Well managed team. Always helpful and was able to go above and beyond for my specific need. Thanks!

After having so much difficulties shopping online for a new Internet service, I finally when to the Seaside brand for assistance. Of course wouldn't you know it, the place was very busy. However, the sales Representative, Ms Schilling assisted me in getting exactly what I wanted for a very reasonable price, with equipment installation the next day. Why couldn't they have done this on line is beyond me. read more

I've been here a few times now to pick up dvr boxes and another time to cancel service. Sometimes they helpful other times not so helpful. One time they stayed open an extra 10 minutes to get my service fixed so that was cool. But another time they straight up lost a dvr box after I returned it and tried to charge me and I was like yeah no thanks. Pretty hit or miss really. read more

This location "appears" to be available and open on the Xfinity app, it is closed! No, seriously it's closed. "For lease" on the front door, who knows how long that's been up? But again, the (strictly useless) xfinity app lists the address as a valid store. Seriously, who's in charge of turning the lights off and making notes on Yelp or Google. If you want it to contact Xfinity through their 800 number or chat service, good luck. Honestly, not sure who's worse...the IRS or Xfinity, it's a toss-up. read more

Poor products. Poor service. Inconvenient location. This is the only way to get cable tv so they treat you as a captive customer. I wish that there was competition. read more

My wife purchased an iPhone directly from an Apple store and went to the 915 Playa Ave, Suite B, Sand City store to get her current Xfinity Mobile number on an older iPhone transferred to her new iPhone. (It's a "Comcast Branded Partner" store.) The man she worked with said that was impossible to do--that the system didn't allow the transfer. He told her she had to get another line and another number on the new phone--and then he also sold her a "free" Android Samsung phone with a third number and additional line that wound up as a 24-month payout on a financing plan. She signed documents that he refused to let her see, presenting only a pad for her signature. I was furious when I found out and spoke to the guy--he was incoherent, could not answer my questions about why the "free" phone had to be put on a financing plan. We are old. We are not dumb. We were scammed. We've complained to Xfinity. AVOID THIS STORE OF SCAM ARTISTS. (It's easy to transfer a phone number from an old iPhone to a new one. I did it today for my new phone online with no problems.) read more

The store at 915 Playa Ave Suite B, Seaside, CA 93955 totally scammed me and dishonestly sold me a Samsung phone, which I didn't want or ask for. He kept telling me it was free. It was actually $450.00. We got all the changes reversed but this store and the sales kids are liars and corrupt. read more

Came in the store to return equipment and waited 25 mins until told to register to be seen. The app and online portal was not available for this service. While waiting another 30 minutes tow of three employees served a total of one customer each. One walked to show his one customer of the hour different phones and designs. If they told me when I checked in it would take more than an hour I would have made a reservation for the next day. Waste of time and terrible customer service! read more

So this is a review on the contracted people they send out to install your cable in your home or business.... So as if it's not hard enough to sit on hold to get just an appt with these fools, I had the single most laziest technician who just didn't want to do anything but the basic install. Even though the things I was adding was adding money in their pockets. So in order to get the installation I needed I had to schedule another appointment, So I did.... The appt was for 2 days later. I wait for this guy and I have all my doors open and I'm sitting on the steps waiting for him and he pulls up in front of the house sits in his truck for 5mins and then just drives away!! You have no Hustle. You don't know what it's like to have to work for your money... read more

I don't think Xfinity wants any customers. Their customer service is the worst. The support that they provide is useless.

Welcome the the NEW DMV. Customer service is awful. Long lines and huge wait time. Feels like Comcast clearly does not give a shit about their customer. This is what happens when you have no competition. People checking us in were nice so I gave them an extra star. read more

In earl March, I went to this store to try to lower my cable/TV/internet bill. The rep said I could get a new cell phone and keep my landline and I would pay less. I questioned him on this several times and he assured me I would keep the landline. WRONG! When I received the new cell phone from Comcast, my landline stopped working. I need my landline! I returned to the store and the same rep said he couldn't help me get it back and I had to call Comcast. I've wasted at least 20-25 hours with phone calls and chat sessions with Comcast trying to get it back. Once my landline was restored, my second TV cable box stopped working due to an error Comcast had made. I got that fixed but then my DVR serve got changed. Today was another 2.5 hour phone call to Comcast and it's still not right. Much of this is on Comcast, not the store, but If I hadn't been mislead by the rep in this office, I would have not had to go through this huge mess. read more

awesome store! such exceptional customer service and care. they followed up with me weekly to make sure my issue was resolved!

If you ever want to spend a day, losing your soul try going to the Xfinity store in Seaside and transferring your phones and watches from AT&T to Xfinity. Before we ever began, I explained 3 phones and 2 watches, and the watches have to be able to make calls - AWAY from the phones. AT&T managed this just fine. They assured me that it did. Here I am seven hours of working with them at the store, and 2 hours with their phone support, and I still cannot make a call from my watch or get texts from it if I am not near my phone. What irks me the worst is not that I was with a brand new employee who is trying his best, what irks me the most is that after six or seven times of his asking for help nobody took over my request. I watched as the assistant manager (whom my rep went back and forth and back and forth to) handled dozens of people coming in the door. How tough would it have been for him to take me over and leave the (obviously less complicated tasks) to the new employee? read more

I have dealt with bad cable providers before but Comcast/Xfinity is the worst of the bunch. Their support is barely existent, and they will make you jump through dozens of hoops and disconnections and retries before you luck out and get a human - who half the time can't help you. If you have AT&T fiber in your area, steer clear of Comcast and thank me later. Worst. Provider. Ever. read more

the worst service i have ever dealt. i cancelled my service and they charged me the full amount and refused to give me a prorated discount. worst company and wrost service. i went 4 times in person and they still couldnt give me a refund for the prorated amount. f%#* this place read more

DEPLORABLE. If I could give them a "0", I would. I don't drive and had to hire someone to drive me to the store to purchase PODS.. the most inane thing I've ever heard of.. if Comcast is so great?, their signal should be strong enough to go through concrete! the sales person assured me, as did others, that I could "activate" the PODS on my desktop computer.. but, au contraire, this was an out-and-out LIE. Why tell someone that, when in fact it is NOT TRUE??.. More importantly, why DISCRIMINATE against those of us who use COMPUTERS.. ???? I'd like to know who's going to pay me to have to return these PODS?? Wow.. you'd think Comcast would have it together enough to be able to activate said, "PODS," from the mother ship.. right? Really, really ridiculous.. and a complete waste of time. This whole ordeal has made me throw up my hands and want to cancel my contract. read more

Even though I no longer have Comcast, this is not a review for their service, but a review for the Monterey Service Center. It's clean. It's got a great staff. It's not in Salinas. Two thumbs up. read more

Great team and wonderful store manager. Xfinity Mobile is awesome and good deals on phones. read more

Xfinity Store by Comcast - Great looking store. Wonderful customer experience. - Television Service Providers Near Me - Monterey, California

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Don't even deserve the one star. DON"T sign up for the X1-Saver double play with the Ipad, because you WONT qualify for it. I signed up online 10/21/18 for this upgrade and noticed on the confirmation email (10/22/18) it didn't have the Ipad on it. Called customer service 3 different times on 10/22 and was told (1) it would be 4-4 and a 1/2 months before I received the Ipad in the mail, (2) they would do a ticket reference # regarding the Ipad, and they couldn't send me any type of email confirmation. (3). Someone would have to check into it "Because I DIDN"T QUALIFY. Received new cable box 10/24, called customer service (again) to see about Ipad, was told it was a computer cliche, I didn't qualify, and it may of had something to do with me making my request online, and may of been for new customers only, BUT it showed up in my shop/upgrade. Tried going back into my account and pulling up the offer, but couldn't gain access! Worst customer service, DECEITFUL and WONT HONOR THE AGREEMENT I SIGNED UP FOR. Wouldn't recommend this company to anyone. read more

I searched for the best home system and equipment for my Smart TV. When I moved they upgraded my system automatically to the best version without asking! read more

this is not about the store which is great. this is about comcast programming. they took off tcm movie channel and tied it in with a sport package that you have to pay 9.99 a month for or buy it alone for 17 a month!! what a rip off! if we are in a contract with comcast and all of a sudden they pull a channel from the lineup you are paying for and make you pay extra, isnt that a breech of contract?? comcast is a rip off....very unfair..everyone should complain and report to fcc read more

I set up a new contract, and a comedy of errors followed...first they turned off my service before they switched over to the new contract 4 days before..I had to run back frantically to turn it on before store closed. Next thing went wrong after the technician left my house, I lost my connection on my printer, as well as my downstairs computer was picking up their wifi and not mine. That should have been checked out or advised when tech was there. read more

Thankyou Casey for helping me start up my internet.you should be given a raise .you are awesome

They are stuck with 'sell up' method of getting one to contract for more services. The problem is, there services are poor when compared to AT&T+Direct Stream if available to you. AT&T owns DirecTV an Dif AT&T fiber is available at your address, you are way better off gong with that choice. AT&T fiber has no 'Data Cap' and the download/upload speeds are symmetrical. That is with Fiber Optic cable, the data moves in basically the same speed in uploads and downloads. Coaxial cables were originally designed to move data to you, as in the old fashioned cableTV. One of the other items I have been seeing in recent ads from Xfinity it is advertised as '10g Xfinity'. Xfinity has no way of giving you 10g speed if they wanted to. They are referring to the speed that the WiFI would travel from one of there lousy rented WiFi routers. The max speed a coaxial cable service can send you is around 1g, tops. Here is another item people rarely add to costs. They add to the costs on a monthly basis for what I term as 'box rentals'. If you don't own you own internet access modem, you will be forced to lease one from them for around $8/month. One costs less the $100 to buy one. That's one, added cost. Then, to get their cabletv access you will be charged about another $10/month for what they term as the X1 box or other items that are of less performance. That is 'per box' so if you have more than one TV, you will get charged for each one. When you look at subscribing for a year, that is over $200 in box rental fees one gets charged. Now think about how long you have been subscribed. 5 years, 10 years, just think about what you have paid over the years to own nothing. Check see if any other service is available at your address and go with that. read more

DO NOT TRUST COMCAST - Monterey, CA. An appt. was scheduled for a tech to hook up service 'at the pole'. I picked-up my own equipment because I was informed I could install this myself as I was a PREVIOUS customer. Long story short NO ONE CAN (or WILL) GIVE ME AN ANSWER - ANY ANSWER. Waiting for the Installer, promised to arrive between 12 noon and 2 PM PDT. It is now 5:01 PM PDT. I've seen an install drive past my street at 3:30 PM! "Jeff" from Marina (Truck 53) arrived just now - 5:08 PM w/an attitude....such that not only am I writing a report, the Colorado Springs office is sending a report to his manager in Marina. I BEG YOU - DO NOT SWITCH TO COMCAST if you're interested in service. read more

This review is for the comcast customer service in Monterey. Customer service seems annoyed when the customer, who is supposed to be always right, complains about problems with their service. Bottom-line: Worst over the phone customer service I've ever had. I have to use their web based customer service because I can't keep my composure when forced to deal with their unintelligent, unhelpful agents on the phone. Internet service is intermittent and has a weak signal. Customer service tried to tell me that my devices were the problem and then they quoted me $79 to send out a technician. They treated me like I had no idea what the internet was or how it works. After several experiences I have learned that it is a waste of time to talk with anyone other than a manager. On the bright side, I have had three house calls by technicians. They are all polite and helpfull...an extreme contrast with the service over the phone and internet. BUT...they always arrive at the late end of their 2-hour window if not after it. Wireless Internet service is still poor. Most likely due to lousy modem/router provided by comcast. I am now in the process of finding new service from AT&T U-Verse...really anyone other than comcast will do. read more

Some of the employees have a cavalier attitude and NO manners. I went in today to check on why I hadn't received what I had ordered by mail and the young man looked me up and down inappropriately. I could've complained but chose not to. I felt REALLY uncomfortable. Someone needs to tell these men that that is considered sexual harassment. I should be able to get help with my account without worrying about getting looked at in a sexual manner. Disgusting!!!! read more

This Comcast 'Service Center' failed to log my returned Cable Box, Remote or Cancel my Cable Service when I requested in person at this Monterey Location. The Representatives were standing around talking as I entered and appeared annoyed by the intrusion of a customer. After requesting to have my cable service cancelled, keep my internet service and return my dvr box, one of the 3 Comcast employees reluctantly accepted the equipment, scanned it into the system and assured my that my service would be cancelled the next billing cycle. I discovered later that Comcast continued to automatically withdraw over $150/month for the dvr rental and cable service and when I phoned Comcast to request that they refund the overcharge, they told me that I 'waived my right to a refund' by not catching their error in time! I am in the process of switching all of my personal and business away from Comcast. They demonstrate unethical business practices from the top down and treat their customers poorly. Direct TV is much better for TV. Any suggestions for Internet in Monterey? read more

Comcast Pacific Grove has stood me up for appointments for three days, put me off one and I am now waiting for a technician to arrive on day five of my Comcast tragic epic. Customer service means less than nothing to these people. I've spent more than two hours on the phone with more than 15 different people only to be disconnected twice and patronizingly placated most times and have gotten precisely NOTHING accomplished. Still have no internet service and am on my fourth data overage from Verizon. If only there was another ISP that was any good, I would switch in a flash. ARGH!! read more

Xfinity Store by Comcast - Television Service Providers Near Me - Monterey, California