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    Services - Xfinity Store by Comcast

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    Recommended Reviews - Xfinity Store by Comcast

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    Photo of Renee L.
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    7 years ago

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    11 months ago

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    1 year ago

    I'm mad that I agreed to having car detailed. It trally needed it though. He's a great salesperson.

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    2 years ago

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    3 years ago

    Well managed team. Always helpful and was able to go above and beyond for my specific need. Thanks!

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    2 years ago

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    3 years ago

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    3 years ago

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    4 years ago

    I don't think Xfinity wants any customers. Their customer service is the worst. The support that they provide is useless.

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    3 years ago

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    2 years ago

    awesome store! such exceptional customer service and care. they followed up with me weekly to make sure my issue was resolved!

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    3 years ago

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    5 years ago

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    6 years ago

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    5 years ago

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    4 years ago

    Thankyou Casey for helping me start up my internet.you should be given a raise .you are awesome

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    3 years ago

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    13 years ago

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    Page 1 of 3

    Ask the Community - Xfinity Store by Comcast

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    Twist Broadband - Bring 'work from home' to a whole new level with Twist

    Twist Broadband

    (7 reviews)

    Evergreen

    Edit: As their network continues to blossom, I am now able to reach 800 speeds thanks to a new…read morebandwidth source! Twist Broadband has made a world of a difference for our household. The price cannot be beat, and the performance has been excellent. Our installer Jeff M was smart, efficient, and ran the cabling in a very neat fashion. We went from paying hundreds of dollars with Big Cable to only $65/month for their 500mbps plan. The support over phone is also local and responsive. Our household has plenty of bandwidth, and with my wife and I working from home, we are able to do so in an effective manner. No longer do we have to do the dance with Comcast each year to plea for a better rate. And the best part? No data caps to worry about. Twist will also give you an Eero router (or two) for WiFi if you need it. They are super easy to manage and set up, our wifi coverage is on point across both floors of our house. If you work from home, stream a lot, or have a gamer in your household, Twist Broadband is the way to go.

    After four months, I am even more delighted. Great signal, only one daytime outage of about 10…read moreminutes, so much better than AT&T DSL. ---- In my area of San Jose, the Internet options were Comcast (Ugh!) or AT&T's slow 50Mbps DSL at $60/month. Sail Internet/Twist Broadband, with only a $5 upcharge compared to ATT, provides a reliable 500Mbs connection. Installation included two eero 6+ mesh routers, which provide strong coverage throughout our house. The eero app must be installed on your phone for the installer to proceed. Maybe Sail Internet limits the available options on the eero app. Because of limit control options, it took hours to successfully add some old devices, particularly my Sangean and Auna Internet radios, to the network. TIP: For those who are not network experts, I recommend asking in advance if the installer can verify the network connections for all devices (robovacs, alarm devices, streaming boxes, TVs, printers, etc.) before departure or that you have a tech-savvy friend to help with connection issues after installation. TIP: Changing the router's network password to the same as your old router's password will make the changeover much easier.

    Verizon

    Verizon

    (100 reviews)

    $$$

    I signed up for Verizon 5G Home Internet in San Francisco in 2022. I later attempted to use the…read moreservice here in Monterey in 2023 when I moved here. The service was ineffective in Monterey, so I contacted Verizon to close the account. I made multiple attempts to return the modem after cancellation. I was told I needed a return box but never received one despite repeated requests. I was also never informed I could have returned the equipment via UPS. After continued efforts to return the equipment (including attempting to return it in person at several different stores), I was eventually instructed by a Verizon representative at 1680 Del Monte Center Suite 12G, Monterey, CA 93940 that since the account was closed and there was no further need for the device, I could dispose of the modem as I saw fit. I disposed of it as e-waste. I relied on Verizon's instructions in good faith. I have tried to contest the charges with both Verizon and their collection agency. As recently as last week, I was sent a bill for approximately $220 from a collections agency. This charge is improper because Verizon failed to provide return materials and expressly instructed disposal. I visited the store one last time today to avoid formal complaints with the Better Business Bureau and the FCC to no avail.

    Davien and especially Moe were SUPER helpful and accommodating, and the whole staff was friendly…read more I'm not sure why this place is getting bad reviews, because our experience was great! Thanks guys for everything!

    Sail Internet - We're thrilled to be voted a Neighborhood FAVE for another year. Discover how Sail does things differently than Big Cable.

    Sail Internet

    (197 reviews)

    North San Jose

    They took over a well-oiled machine from Paxio and turned it into a fickle jalopy of internet…read moreservice. I never had this much downtime and maintenance from Paxio. The disruptions are frequent and too many times have made my home server unreachable while traveling. Most of the time the service resumes, but on occasion I've had to have a neighbor or relative enter my home and reset the connection for me. Super effing inconvenient! Also, there is no roadmap for connections faster than 1 Gigabit, even while even more worthless competitors like Xfinity and AT&T offer 2.5 and even 5 Gigabit. And lastly, they increased their rates a few months ago. They offered a discount if you paid for a year in advance, but offered no way to do that online. It wasn't until I contacted customer service, that they gave me the details of how to do so: by writing a physical check and sending it to a physical address, no ACH or Credit Card options (which are available to those who pay monthly). Like, I'm boomer AF, so I still have a few checks laying around, but who else in 2025 still has a checkbook? When it works, I'm grateful, but internet service is binary. I just need it to work. Always. And it doesn't. End of story.

    Been with Sail for 5+ years now. I'm getting the advertised speed and reliable service. They do…read morescheduled maintenance once in a while, but it's very late night and hasn't been a big deal. I kept hoping one of those updates would mean a speed bump, but not yet. I did see another review where someone mentioned almost 1 Gbps up and down -- guessing that's not residential. Would be nice if those speeds made it over here.

    Xfinity Store by Comcast - televisionserviceproviders - Updated May 2026

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