Often there are huge lines outside due to the Covid-19 enforcement. Howev, they are one of the very few stores that actually have representatives come outside to talk to the people in line. It is used to prioritize and assist customers. What a concept! Although I hit the back of the line when it was 25 deep, it moved quickly and regularly, which is testament to the way they conduct this sort of "triage". Inside, the representative seemed to know what I would ask. Of course, I came prepared which helped. In short, simply for going the extra mile and bringing the store to me (outside) I would definitely recommend this location which is just northwest of I-40 and San Mateo (near WalMart Neighborhood Market). read more

Horrible service. I had agent online tell me I could go to a store and not wait in line and then when I arrived they made me wait in a 30 minute line. This is after they FAILED to mail me a new modem as promised, made me come into store and internet has not been functional now for an entire month. DO NOT RECOMMEND!!!! read more

they are A RIP OFF! ordered internet only high speed for gaming and family member is on active duty in military. after our first months bill they added a home phone line that WE DIDNT ORDER OR NEED! we had to pay for the phone line or they promised late fees etc.... Called them at least 10 times every time they agreed we didn't order phone but refused to remove it because at that time we're not offering the deal we had. I ASKED THEM TO GIVE ME WHAT WE AGREED UPON, every time they would say a supervisor would call us back NEVER HAPPENED (probably their business plan, steal from customers then ignore the customer!) I WILL NEVER DO BUSINESS WITH COMCAST/ XFINITY EVER AGAIN SHAME ON THEM! At this point they owes us about $400 for landline fees when there is no landline phone in house. read more

SO FAR, I have dissuaded 5 people from using XFINITY MOBILE because of their fraudulent scams, and I hope to dissuade YOU also. I can say without a doubt, in my 50 years of conducting all the business of my household, I have never experienced a more cynically deliberate policy of UNETHICAL SCAMS as I have from XFINITY MOBILE. ... I have filed complaints with the Better Business Bureau, the FCC and the Attorney General's office. So far, several weeks later, there is NO ANSWER to the FCC and NO ANSWER to the Attorney General. The guy in the corporate office LIED to the Better Business Bureau and THEY could not do anything with him so they closed the case. Meanwhile, he was breathtakingly rude and ABUSIVE to me on the phone. ... I can't tell you how many DOZENS OF HOURS I have spent trying to get them to live up to THEIR side of the bargain we struck when I discovered that they had knowingly sold me service in a dead zone, but if I were to estimate, 100 hours would not be an exaggeration. ... I went for nearly a year unable to get 3 out of 4 of my incoming phone calls. Turns out, they KNEW that I live in a dead zone for the cell towers they use because it is a known issue for my neighborhood, but they did not reveal that when I first went into the Cutler Street office and specifically asked them about reception in my area! (Recently, I learned from 3 of my neighbors that they ALSO are not able to receive phone calls while using the XFinity service and/or the towers that XFinity uses.) ... XFinity's automated answering service is like visiting the 7 layers of Hell. Their lies, and their cynical calculating machinations are designed to prevent you from leaving them once you have signed on - even to the point of conning you into giving extra money to unlock a phone and then refusing to follow through and actually unlock it! ... While hiding the fact of the known reception issue at my apartment, they frittered my time away in USELESS pretense of "troubleshooting" something that could not be fixed. XFinity pretended the reception problems could be fixed by unrelated efforts. They traded in my phone for another one. They replaced the SIM card. We reset the network COUNTLESS times. Nothing worked - until FINALLY, after months and months of this, they admitted that I live in an area with a known reception issue. ... On April 1, I paid the extra money for the phone to be unlocked, but as soon as the charge was confirmed, that AWFUL man in the corporate office IMMEDIATELY RENEGED with some word salad about getting permission. NINE DAYS LATER, after standing me up for our phone appointment and ghosting me for a week, he finally picked up the phone but kept denying the content of our previous conversations. I tried to talk him off the ledge & show him how the letter he wrote to the BBB did not reflect his promises, but he kept interjecting I was wrong in an angry, bristling and officious TONE. After more than 13 minutes of enduring his mistreatment and obfuscation, I was DONE. I told him to dig out the audio tapes of our conversations and we could all hear that the notes I took are accurate. Then he doubled down on verbal abuse. Later, several other agents confirmed that what I had told him was exactly right and that he had applied the credit in the wrong manner, which they had to FIX. ... NOTE: It is not as if I am trying to snag a phone and then get out from under an expensive svc plan. I pay less than $20 a month for phone service with XFinity & I am having to pay much more to my current carrier, CRICKET. I could not wait another month for XFinity to unlock my phone, because I am a disabled home-bound senior and it is dangerous for me to be without properly working phone service. ... Because XFinity refuses to follow through with their promises after I paid them extra money, I had to buy ANOTHER PHONE from Cricket. After paying the extra money they requested, the phone is STILL not unlocked, nearly a month later! They are STILL giving me word salad, and every time I talk to them I get another story. Supposedly, I now have to wait another 48 to 72 hours for another phantom email but even THEN my phone will not be unlocked. I have to attach it to another service before they will unlock it! Dealing with XFinity is like having surgery without anesthesia. read more

This was probably the worst customer service I have ever experienced. I came in with a question about why my account was not qualifying for the ACP and I was told it was a 20-25 minute wait to talk to someone and have them help me further. I completely understood and could see how busy it was and waited for 30 minutes. Now when it was my turn I was told what I was asking about wasn't even dealt through Xfinity and given a number to call. I felt so completely disregarded and defeated after this 5 second interaction. Why couldn't they just tell me when I walked in and save both of us time? read more

I had the worst experience online chat and called your help number. Pricilla helped me and was so compassionate and understanding and made a stressful situation remind me why I stay with Xfinity. This woman went above and beyond! Please let her know about this review because she deserves the recognition. read more

I'm a 74 year old disabled woman who decided I'd get a personal phone in case of emergency's. My friend drove me to the store, but was not allowed to come in with me even though she assists me with walking and understanding purchase or business transaction. A young man assisted Jo telling me, "I'll take good care of her" He did anything but. I asked Jo to show me the receipt. Jo told me, "The told me it's inside the phone" This was strange but I thought, "This must be a new modern way of giving people their receipts to save paper. WRONG! Jo didn't know the price of the phone she bought! Got NO receipt and a month later gets a bill for $799 -Phone/ $20 - charger/ $24.95/month for service! Jo survives on social security and a phone for nearly $800 is unreasonable! Jo tried to return the phone and was told "There's nothing we can do" I will NOT give up until this rip off is resolved! I will write to Tom Karinshak/ Executive Vice President/Chief Customer Service Officer. CAUTION! Older customers. ASK many questions. Insist on a receipt! I will write to the media, AG, Consumer report Debbie, Tijeras NM read more

Bots answer calls and hang up on you with no answers. I'd put negative 1 if it was available

As an early adopter with Xfinity mobile services, looking back on the past 15 months. I have seen my experiences in recent reviews, equipment returned and lost. In my case the first phone was returned, I recieved an email from the company that I was going to not receive full credit for the phone, then I found out that the phone was never received. And I had been billed for it all year. My error of not getting a proof of delivery after I had received an email acknowledging the phone was not acceptable for full credit. If you returned anything I strongly recommend get the receipt hard copy. Xfinity mobile won't give you a final bill so you can get reimbursed to switch. I cannot give a lower rating but I think it's deserved. read more

Hat's off to Reece at store 8351. While I'm generally not a big Comcast fan, I had an emergency recently and stopped in this store. Reece was super helpful and got me exactly what I needed. Knowledgeable, professional and courteous. Thanks, Reece. read more

Xfinity has finally gotten it right, based on my last two interactions locally. 1, Cutler store rep was 100% professional. She's a great example of what all Xfinity employees should strive for. 2, Xfinity tech who showed up to troubleshoot alarm and internet system issues was professional and fast. CenturyLink should send their managers and employees over for some education. read more

Never thought I would be so pleased with a Comcast store that I would want to yelp them but here it is! I went in this morning to return and unused box. While I was there a woman was at the counter ranting and raving at one of the customer service people for about 15 minutes. I watched him patiently listen to her nod his head and a peer sympathetic. Then it was my turn and Dylan Kuhr waited on me. He was patient kind took the time to go through my account and found me a better deal with Comcast. Unbelievable customer service, they usually have people just complaining about one thing or another. They were all patient and were very attentive to each of the customers needs. I have to give them a big kudos! I made sure to find a manager before I left and let her know how impressed I was with her staff. read more

I have Xfinity internet, and am pleased with it. I went to the store on Louisiana, and tried to switch my mobile account from Verizon to them, and it was horrible. Over a two day period i was giving continual mis-information, un-informed answers to questions. I still may try to switch, but am going to the store on Cutler. I gave 2 stars because of the good internet, otherwise, it would be one. read more

Friendly staff but not very knowledgeable. I was curious about the new Apple Watch series 5 since I've got the first gen Apple Watch and let me tell ya after seeing the last series I was pretty interested in finding out the details on the new watches how they differentiate from series 4 to 5. The gentleman I spoke with didn't really seem to know to much in fact he had to look up the price for monthly payments. I have to say it was a bit disappointing as I expected being at a store that brags about advancement in their tech they sell from their cable to the phones. I had been in there awhile back maybe 2 years ago when I had to pick up a cable box for the tv. The woman I had spoken with back then I think her name was Valerie, she was so sweet and pretty knowledgeable. When I was sitting waiting to speak with someone I'd seen her but she was busy with a customer so I didn't wanna be a creep and just walk on up and interrupt. Anyways I ended up not getting the watch because they wanted my debit card to use immediately and I'd taken out cash expecting to pay the upfront costs with that. I was also a bit uneasy moving forward because the lack of information that the gentleman had for me and the fact there was no display model yet left me questioning if it was worth the while so I said I would return at another time. I think if I return and see that young woman again there I'll ask for her specifically. Least I know she's pretty knowledgeable. Other than that it's a neat little retail space. A decent selection of phones for their mobile service and of course displays of their current cable and internet modems. So if you have Comcast that's the place where it's happening for them in town. I recommend if you have internet service with them the gigabit package! It's a game changer! Don't have to wait long for downloading and streaming as long as the other persons server isn't slow! That's the only time you'll experience lag. I've had it for coming on 2 years now and I love that internet speed. It's hard to go back to slower speeds. read more

Xfinity Store by Comcast - Inside the store - Internet Service Providers Near Me - Albuquerque, New Mexico

This place provided me with first class service. I returned my 2 cable Boxes and they even helped me carry them from the car. Could not be nicer. I was in and out within 15 minutes and I even got a refund! I would definitely use this service again and wish every service provider was so accommodating. read more

Worst service ever. We have made four appointments to have cable lines dug. All four times the appointments have been canceled. It has been two months since our first appointment and nothing has been done. This is the worst internet provider we have ever experienced and we are looking to cancel our plan and choose a provider that can actually dig cable lines on the day they schedule. We will never recommend xfinity to anyone. We have been told over and over that for sure the scheduled appointment will not be canceled. We no longer believe that is the case. read more

Comcast called me with a special for my existing account. Offering 50% off for two years. Pay five months up front, then get five months no charge then half prices remainder of the promo period. After half an hour , they said this promo is being offered through Target stores and I have to get a Target card. Such a waste of my time and total bs promo. It is a false promo for Target credit cards. Beware read more

There aren't enough pejoratives in the English language for these crooks. They're simply the worst at everything, from their service to their automated phone service to the actual connections of your cable and internet boxes to their ways of addressing customers' concerns. Oh wait, they are the best at a few things, such as ensnaring customers with seductive initial offers. They really do this well. They're also the best at bumping up the price of your service every so often. These guys operate like a monopoly, the price gouge, and they do it all shamelessly. I opted to cancel my services today rather than pay an additional $70 that they'd simply tacked on with no explanation and then refused to remove. Nope, their tactic for complaints is to try to suck you into new deals that they'll dishonor somewhere down the road. Avoid this criminal enterprise. read more

Xfinity Store by Comcast - pic doesn't begin to show the zoo this place is. 60 people waiting, crying babies, angry customers. Comcast sucks #comcast - Internet Service Providers Near Me - Albuquerque, New Mexico

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So if you are here to make a payment you are let right in. If you are here to drop off your cable box which literally takes 10 seconds, they make you wait in the long Covid line. Customer service when you pay, but no service otherwise. Typical read more

Okay, so check it out. My shit don't work. Outages all the time. Like nonstop. I can't stand it. If you want internet, try someone else. Comcast isn't worth it. Just look at the other reviews. I'm trying to do Crota's raid with friends. I'm a level 31 warlock and I'm trying to hit 32.. is that too much to ask? Like this is crazy. I just want one level. How is Comcast gonna do me like that?! Tl;dr - don't get comcast. They're garbage. read more

Xfinity Store by Comcast - Nawh... - Internet Service Providers Near Me - Albuquerque, New Mexico

The wait was about 25 minutes. However, there's a large screen tv and comfy chairs to use while you wait. I was assisted quickly when I entered and my name was put on a wait list. The lady who assisted me at the counter was personable and professional. She made me laugh and took care of business, too. Parking was plentiful in the mall lot area. The experience was positive. One star deducted for the wait. read more

Xfinity is the worst internet service in the world. They have a monopoly on the service In Albuquerque so they rob and steal from their customers and get away with it. Once they get you in the customer service changes and becomes terrible. This is a truly evil company. read more

I do not recomend Xfinity for anything. I changed my cable and mobile phones to Xfinity due to their excellent prices. Well, you would think by now I would realize you get what you pay for. 11 days later, after hours on the phone with agents, my phone finally moves over. 12 days later, after many more hours on the phone, still no cable. Oh! Don't worry! We will give you great service! HA! Do not use Xfinity for anything other than internet. Live and learn. read more

Thanks to Mario for getting my TV up and running before my Vikings play this Sunday in Wild Card Weekend. Mario stayed calm and helped me do so while I haven't had TV for two days. Yesterday I called the Crisis Line to make it through. Coping is not my gift. Mario helped by waiting in his truck for the TV to work and being patient while I "ran" with products to the door. Please give him a raise and thank him for great client care the next time you see him. read more

I do not appreciate your service tech coming into my home and calling me a liar. Your equipment is not working and some how it my equipment even though it was working just fine before. I wonder where the issue is? read more

We are not subscribers nor will we ever be. We understand they have easement access, however, our property is posted no trespass and beware of dog. One would think the techs seeing this would come to the door and notify us, at the very least out of courtesy, and more so for their own safety, that they need access. Tech came out at zero dark thirty this morning and dog went out alerting on him and when my wife went out to check was startled to see an unknown man at the utility box. His only comment was,"I knew someone would come." No I'd no explanation. By the time I got out there he was gone. We called to verify it was one of their techs and request they advise the field people to attempt to notify the residents in the future etc. The Tech Rep, Roberta, had no interest in trying GB to assist us and when we asked to speak to a supervisor she hung up on us. With the amount of copper wire thefts and high crime in Albuquerque it would seem the techs would be more cautious. Customer service is non existent. There is a reason we don't subscribe! read more

Go with ANYONE else for your internet. Xfinity is incapable of helping their customers on any level. They have the absolute worst customer service on the phone, in the store, at install and everywhere in between. Being hung up on and transferred, you won't be able to fix the problems they'll give you, like the first modem you receive from them being broken. The only thing that doesn't fail consistently is the delivery of your bill. read more

Didn't have to wait in line since it was only a drop off... The girl that grabbed my items from my was pleasant enough.

NO stars. My mother died at the end of February. Xfinity does NOT GIVE A FLYING LEAP about bereavement and refuses to waive bills though there was zero usage and nobody was living in her home after she passed. They now want me, her daughter, to pay the bill. The kicker is that our entire family has been giving Comcast hundreds of dollars of our money EVERY SINGLE MONTH for a very, very long time. Another thing they do NOT CARE about. Absolute Jerks. I wish i could give them negative five stars right now. Lori Bencoe, Albuquerque NM read more

I made two trips to this Comcast store today, and received 5-star service both times. Went there in the morning to replace my dead remote. Jake promptly provided a new one, then asked about the rest of my Comcast equipment. Well, actually, my Internet modem has needed rebooting 2-3 times a day for the past several weeks. Really annoying, but I thought the issue would be resolved when the extensive Comcast upgrade work being done in my neighborhood was completed. Jake said it mostly likely was the modem and gave me a new one, plus a brief explanation about setup options and resources. I came back this afternoon to return the faulty modem, and also had a couple of questions which came up while activating the new one. Fortunately, Jake was available, got me on the right track with the answers I needed to complete instillation, and provided a receipt for the returned modem. This place rocks! I was in and out quickly both times, and received excellent customer service. Thanks Jake! read more

Me and my mother had a great experience at xfinity mobiles new location off coors, the staff were so kind and helpful, and the new location is just beautiful y'all... so modern and sleek100/10 recommend. They also were strictly limiting capacity and were VERY diligent about covid precautions. Thanks y'all and David from the customer service management team read more

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Come in to pick up hardware I prepaid and preordered online, tell me 30 minute wait in the store. Which is fine, until their buddies start coming in who cut the line, and also gather 5 staff just hanging out instead of actually moving the line along. Definitely recommend doing as much shipped and virtual as possible. read more

They were wonderful . I came by to take over my mother's account after her passing and they were very kind and helpful. Did not try to upsell anything. read more

I went in to return equipment (after an upgrade), get the detailed information regarding my bill, and information about phone plans. M. Jennings was extremely professional, friendly and patient. His supervisor mentioned it was his lunchtime and he continued to help me. The entire visit took less than one hour. Mr. Jennings did not give-up or 'force' me to buy something I didn't want. He was very focused on my needs and I appreciate the discount on phone merchandise. read more

XFINITY is worthless. My internet has been non-functional more than functional over the past 10 days. It's the internet folks, not rocket science. I'm ending my service and going with another service provider. Oh...and as for that 2 year contract bullshit -- try it. I'll litigate XFINITY for non-performance so fast it'll make their heads spin. Stellar job folks. Keep up the good work as you must be so proud. read more

Yes you are going to wait to get served, sometimes you may wait for a while, but I have never had to wait that long. The reason I decided to review them on this visit was the service I received when upgrading my phone. It was just easy, waited about 15 minutes, walked up, said I want to upgrade my phone, dude went and grabbed my new phone (which I am super happy with but I guess that's another review, but I will say Note10+, awesome!), activated it, got me set up and gone. It wasnt anything over the top, but it was easy and efficient and I just thought it deserved some stars. read more

Still horrible customer service. My 71 year old mother purchased a new iPhone se and started service. The phone kept locking up and finally would not unlock unless connected to iTunes. The xfinity store was no help at all with this issue. We took it to the apple store and got it unlocked. The apple store was able to find that the finger print identification process did not work due to a medical condition that my mom has. We were instructed by the apple store to take the phone to the xfinity store to have the contacts imported onto her new phone from the old one. The xfinity store again refused to help with this as well. My mom went to Best Buy and asked them for help and a geek squad member did it for free. Don't get a phone from xfinity. Their customer support line is outsourced to people who aren't trained to help with common issues. You will spend 4 hours on hold only to be told that there's nothing they can do. I'm reporting this issue to the FCC as it is a life safety issue with my mom. read more

I went to the XFinity store to upgrade my service. I received a new modem and cable box. After installing my modem, I did not have internet service. It took over 2 hours of texting and talking to various technicians to get it fixed. They told me the staff at the store did not remove my old modem from my account, and did not register the new modem. There is no reason this process should have been so difficult. Very frustrating! read more

This Review is for Xfinity Store by Comcast · 3400 NM-528 Suite 108-B - Alameda location . Had to return Internet Equipment since I was moving to Ro Rancho and Xfinity is not available there. The first thing out of the employee's mouth was " We don't give you a receipt" Which I thought was rude and strange and doesn't make sense! Well I can tell you that policy is so they don't have to be held accountable when you end up still being billed after turning in your equipment and canceling service with them! Exactly what happened to me.!! He also told me I don't have to wait while he scanned my equipment- which I said no I WiLL wait especially since you won't give me a receipt that shows I turned everything in. Ended up having to waste an hour on the phone with someone getting it all straightened out because this location they are lazy and couldn't do their job correctly in the first place! I am waayyy happier with my new Internet provider and so glad I am done with Xfinity/Comcast !!! read more

Had to stop in for a cable box having spaced the need for one when setting up service. Staff greeted me upon entering and I was quickly attended to. After a couple of minutes getting into my account and determining my needs the associate pulled the appropriate equipment along with multiple cables I may have needed! I was also given an option to get a slightly better box but was not pressured. The store is staffed with a friendly and knowledgeable team. read more