I recently switched to Verizon. The reputation of Verizon for world class customer service…read moreproceeded itself. And has not disappointed from the moment I became a customer. The level of service I have experienced is rare and exceptional in this world yet seems ubiquitous within this company. I had trouble with obtaining a return label. For the life of me I could not figure out this dilemma. I went to the store and was helped by Patrick and Johnathan who is an impressive young manager. I need them to know how much they are appreciated!! Please pass along this message: Dear Patrick, Thank you for today! You really helped to put me at ease with my situation. Honestly I would not have been able to navigate the process of printing a label for my trade in return without your help. You literally took my phone issue into your hands. You even boxed my return and all I needed to do was drop it off at the UPS store. You were also so gracious with the sweet lady whom you simultaneously assisted! We were pleased and impressed with your attention to detail! You are incredibly patient and relatable. Also you know how to be so sweet towards ladies. I bet you make your parents proud! When you told me you were only working there for three days I began to believe this: you have a great future ahead. You are already such an integral part of The Verizon team and you have only recently begun. I believe in you! And I will see you around! P.S. Johnathan the manager is very accommodating and a wonderful teacher to his staff. Thank you kindly. Sincerely, Sky Swantner

This particular location is fine, but always busy. My main complaint is with Verizon at large. We…read moreordered a phone to be delivered with their holiday deal witch included a couple other things. We told them our current address, but found our account said an old address and they were shipped to the old one. Before those things got delivered, we called Verizon and told them to change the address. The two other things ended up getting delivered, but we were able to get our hands on them anyways. The phone was caught before being delivered, but instead of being shipped to the correct address, it is being returned to sender and we have to place a new order. This whole process shouldn't have happened because we told them the correct address to ship to. I want Verizon to do something to make up for this.

Very clean, fast and great customer service! Ashley S took her time (2 hours) to help and make sure…read moreI was completely satisfied with my service. Great personality and awesome customer service

What a sorry excuse for a store and customer service…read more I came to an "experience store" seeing as they are corporate and should be higher quality in available tools and customer service. This assumption was completely wrong. 1st, all the "help" they provide is just directly through the T-Mobile app on your own phone. I came in to see if they have coverage in the area if my business. The guy I worked with seemed to be completely clueless. We went through the app , which after inputting the address directed us to the T-Mobile business website. He scrolled around that site for a while, clearly having no idea what he was looking for. If this was all, I'd be mildly annoyed , but then he tells me "well, we can check to see if we have coverage , but we have to run your credit first". Like what? What sense does that make? The actual T-Mobile store is literally incapable of telling me if they service my area without running my credit? That's insane. I promptly left, call T-Mobile myself, and within 5 mins was told " anywhere T-Mobile has cellphone service you can bet there is internet service." And away we went. If I could rate my phone experience, it would be a 5/5. I will never step foot in this store again though. Don't waste your time

WARNING: Unauthorized Charges - Serious Privacy and Trust Concerns…read more I am posting this as a warning to others to be extremely cautious about who is given access to your personal and account information. Yesterday, I visited the AT&T Jordan Landing store while deciding whether to remain with AT&T or switch to another carrier. Initially, my experience was positive. An employee there was very helpful, answered my questions thoroughly, and even provided information I would need if I decided to switch providers. Although AT&T did not offer the same phone promotions as other companies, I was strongly considering staying with AT&T based on the customer service I received. Less than ten minutes later, after leaving the store and while discussing our decision with my husband, an unauthorized charge was added to my AT&T account without my consent: AT&T HomeTech Protection. At no point did I authorize this service. I was not informed of it, and I did not agree to any changes to my account. This appears to have been added after the employee assumed we were leaving AT&T--when, in fact, we were planning to stay. This behavior is unacceptable and deeply concerning. Customers trust AT&T employees with highly sensitive personal information, including addresses, payment details, and full access to their accounts. For an employee to use that access to add services without authorization is a serious breach of trust and raises questions about internal controls and ethical standards. As I read through reviews of this location, it appears this is not an isolated incident. That makes this even more troubling, particularly given that this is a corporate AT&T location, not a third-party kiosk. I will not do business with AT&T again. I will be contacting AT&T corporate as soon as the store opens to formally dispute the charge and file a complaint. I am also exploring what legal or regulatory remedies may be available regarding unauthorized account changes. AT&T should take this matter seriously and investigate immediately. This type of conduct should never be tolerated, excused, or ignored.

I went there on Friday, 12/12/25, as I received a new iPhone and had received an error during the…read moretransfer phase between my old one and the new one. There was only a partial transfer, so I tried to remedy the situation to only mess it up further, so I couldn't call or text. Armando assisted me and made the whole process seemless! Great service and extremely knowledgeable. I thought I had really messed up the phone and he saved me; and I greatly appreciated his help! Can't say enough great compliments to Armando! Thanks again!

My iPad was not working correct said it was in recovery mode but would not do any thing else young…read morelady ran a few programs on it then called and said it was ready went to pay her and she said there was no charge for this issue I utilized the iPad last night works great

I had a senior moment when I lost my phone a month ago. Life is totally dependent on having a…read morephone. Everything requires cell phone verification, paying bills etc... I delayed buying a new phone because I bought a backup last January but can't find it. Today I bit the bullet and bought a refurbished iPhone from an amazing individual named Dan. He was professional, empathetic, not pushy and personable. Bad Apple is clean, the staff in the repair shop are well spoken and honest. If you're looking for an affordable refurbished phone I highly recommend Bad Apple. 90 warranty, aesthetically the phone has minimal smudges and if you order the tempered glass, $35, you get a free protective clear case with MagSafe. These folks are good people. My new Apple product resource This is one of the best retail experiences I've had in a very long time.

I got a new phone here and have literally had to come into this store 5 times in less than 2…read moremonths. Either for phone issues (which was brand new) or screwing me on the billing. Very very very frustrating and seems the staff doesn't know if they are coming or going! Don't bother. Find another t mobile store. Terrible experience!

Stopped at this location to make some changes on my phone plan. The apparent manager appeared to be…read moretraining the young lady. I tried to conduct my business with another young man but Mr manager butted in and took me to the lady. He lied about the plan cost and explained (after I caught him in the lie) that he was confusing it with military. Huh?? Anyway, the absolute WORST part of the whole episode was this apparent manager (an Asian dude) was non-stop picking a zit on his face even after it was bleeding! Eww eww and EWWWW! After grossing me out AND trying to con me, I left. T-mobile: please don't let this creep "train" his employees to be like him

Wobot (Alvaro) is an awesome service, very fast, convenient and reasonably priced…read more Alvaro is an expert in what he does, and I will continue to bring my devices to him whenever I am in the SLC area.

I am pleasantly surprised at how well this gentleman handled my cell phone repair needs. Not only…read morewas he knowledgeable and professional he also was extremely friendly and pleasant to work with. I would recommend this business to anyone and I am delighted to know I can count on him in the future.

Very helpful, walked in was helped immediately. When I've come & they're busy the staff keeps me…read moreinformed on time. Selection of product is great but back up on IPhone 17's right now. Never disappointed & if they can find me a deal they do.

Husband and I went in to get trade in our phones they were having this promotion where you can…read moretrade it in your iPhone and get $700 dollar credit and only pay like $5. A month. Well we decided to try it. The guy who helped us was nice but he was new And it seemed to take forever. He kept needing to ask for help and I get it if your new and need help but it was like 1.5+ hours of back and forth. He was really nice.. Everyone seemed nice with other customers that came in. they try to respect distance because of covid and have these plastic dividers on their tables that are somewhat useless since they have to show you their screens and come over to the other side. Everyone is wearing a mask and they have hand sanitizer everywhere. -1 star. Maybe it was our transaction that took long and that's why we were there forever or their system was really slow too. I just feel like it shouldn't take that long. Also, att needs to figure out their billing... why would it take a few billing cycles for credits to show up? Makes no sense but it's not the employees fault it's the companies. We went around 6pm and no one was in there. So maybe evening time is the best time to go.

Went in to look at getting accessories and glass covers for my new phones and The Fix hooked it up…read more Very pleased with how clean all my phone glass covers ended up looking. Highly recommend this place. Best places are hole in the walls right?! Great experience for me.

This guy has the magic touch when it comes to fixing electronics. A real find in the neighborhood…read more He seems honest and straightforward. Most importantly, you can be confident that you're bringing your phone into a skilled surgeon and diagnostician.

Drew solved my issue and answered my questions ASAP! Great service! Easy and fast service... didn't…read moreneed to wait.

An exceptional no-nonsense company with an outstanding product. Dixon provided a quote that met…read moreour needs without trying to upsell us. This was refreshing, as so many of the vendors selling similar products emphasized features--e.g. cloud services and monitoring gimmicks--that we didn't need. The cameras we ordered were installed on time at the original quote. They were responsive to follow-up questions. Highly recommended!