We are having a very disappointing experience with Xceptional Plumbing.
A job request had already been open for 4 days from my real state agency regarding contaminated brown water coming from all taps in our property in Victoria. When I called on February 13th, I was told they would call back, but they never did. When my husband called again today, February 21st, he was rude and said the situation was "not an emergency".
This issue has been affecting our entire house for over a month. Shower filter turned brown after few use, we are spending extra money trying to make the water usable, and we are now facing health concerns, including significant hair loss.
For a hot water system issue marked as urgent, we expected professionalism, clear communication and faster action. Situations involving potentially unsafe water should be treated seriously and respectfully. read more