Turnbull and Cook hired Michael John Plumbing Services to fix a recurring sewer problem at our home on Malvern Road in Toorak. Tree roots had blocked the drains, causing toilets to overflow in two units. Michael John was supposed to clear the blockages and offered a money-back guarantee. A week after the repairs, one tenant's toilet overflowed again, so she called Michael John, who came to pressure wash the drains. A few days later, over the weekend, my toilet also overflowed. I tried to bail the water into the shower, but eventually had to call an emergency plumber. That visit cost me $5,000, which I had to put on my credit card. Now I am being told that Turnbull and Cook may not reimburse me. I strongly advise against hiring Michael John Plumbing Services. Ps I am a senior citizen on a pension. read more