My experience with Xcelent concrete was not great. At least to the standards they claimed to set for themselves.
I went with Xcelent concrete because the rep (Varun) told me during our estimate meeting that there Company is not the cheapest and not the most expensive but they will not let customers hanging and they have top notch service.
I believe him at the time, and I've contracted services from Xcelent concrete for building a walkway from side of my home to my backyard, even though the company bid was $1000 more expensive than other quotes that I received for the project.
Previously my walkway was a gravel and other the years the gravel washed away and got mixed with dirt underneath requiring constant weeding. So, I though to just replace it with concrete.
When I first contacted Xcelent concrete for estimate and signing the bid, they were super responsive, emailing me even at 9pm at night to respond to my emails. However, after the contract was agreed upon and project started, it was nearly impossible to get hold of Varun. Tried calling the number provided at least 5 ~ 6 times, never got through
a call. I would leave email, which will only get responded after few emails.
The worst part was failing to keep certain plan promises.
After the dig and concrete poring which happened in the same day (which was great), the crew was supposed to show up the next day for removal of the wood frames, The crew did not show up the next day, I've tried calling the rep but all the calls did not go through. I was able to reach the company over email, the rep apologized for being out of town and not reachable and confirmed the crew will be at my home the next day (3rd day of the project). The on the day the crew was supposed to be, also did not come. Basically left me hanging for two days. Tried calling again without success, and finally was able to make contact through email, and got a phone call directly from the crew telling me they will let me know in about 20 min on whether the crew will be able to make it to my home or not. I waited for an hour, before I tried reaching out, which I finally got through only to know that the crew is not coming and had to reschedule for another day.
The 3rd attempt for removal of the wood frames, one crew came by to remove the frames, everything else looked ok, but the crew forgot to remove two small wood pieces. I tried removing me myself but it really stuck. I left a email to rep asking for the crew to come by to remove the remaining wood frames, but no responses since.
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Edited: Xcelent concrete reached out to me 2 weeks after my last correspondence (and after they seen my review posted) to get the last wood frame pieces out.
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I blame only myself since I had already paid them in full. After the company had received all of my payments, basically ignored my requests.
Overall, the concrete services itself was ok. However, I don't I believe I received the customer handling service that was marketed. The rep was only extremely responsible until the project got started and they received the initial payment. After that basically the company leave you hanging on the dry. Not sure if the overall services received was the worth the extra $1000 that I paid for. read more