I have been using this company for about 3 years now for baseball and I was referred to them by a team mate. I have gotten banners and the design is always great. The prices for a banner is $65 and if he decides to charge tax that day it's $70. I ordered a banner this year for my team again and I was sent a text with shirts that can be made for parents. I had 6 parents who wanted black tshirts. When I placed my order it was kind of scattered I paid them about $111 and some change with tax.
Upon receiving my banner and t shirts which was delivered personally I took a look at the shirt and the the t shirts were not true to size. A xl was more a medium. The 2xl was more a large. I immediately told him these are really small they are not true to size as stated. Not to mention he sent a photo of black t-shirts and they came in gray. I told them I would take them to see what parents thought and it was agreed that they can change it if they weren't happy.
I took them to parents and let them decide if they wanted them. Parents were very dissatisfied not only in the color but the size and the photo was an iron on and was noisy.
I contacted xalos trends immediately after and states the parents weren't happy with them and if possible because the color was off to get a refund. They quickly replied that a refund was possible but I needed to turn in the other t-shirts which was agreed on.
I contacted them a couple days later asking if it was still possible to have them printed correctly because parents wanted tshirts asap. Still giving them another chance to redeem them selfs and myself because parents are now looking at me as if I'm ducking them for tshirts. I paid them additional for the larger sizes and yet another t shirt. I waited 2 weeks for the tshirts and got nothing, I texted I called and was giving a " I will have them by Friday night "I had a family emergency". Then I got "my wife can't find them I'll just refund you" on a Thursday. So I went ahead and took from my OWN bank acct and refunded parents and told them what a hard time I was having.
On Friday, I had yet to get a email or a refund so I text again " hey don't forget my refund" got no response
On Sunday I text again " can we handle this in a timely manner". I got a response of "I'm sorry your text got over looked..... I just sent it. You should be getting an email" got nothing.
Tuesday I text " I have yet to receive anything I've giving it a couple days". They said I sent it on Sunday it take 2-4 days
Here we are the following Wednesday 2 weeks later and have yet to even receive a response or my refund.
My rating is based on the quality and the communication. When someone pays in advance for your services of producing a product you offer you as a business have the responsibility to stick with it. I remand patient from the moment I saw the mistake of the t-shirts. I remain patient for my refund that I will not hold my breath for because it's long gone. I do not know how a small business owner can run a business in this manner. I even offered to pick up shirts and or meet up. I tried to make it as smooth as possible and have yet to receive anything. Not even a decent reply as to what is going on. read more