Happy Tuesday! Firm media was in charge of creating my webpage and promoting it on the internet. They did not do much of either. I had to rewrite most if not all of the subpages as the content was either incorrect or missed the mark completely. After over a year with them and not having a SINGLE patient refer to the website as a reason how they found us or why they chose us, it was time to go separate ways. However, not before I had to pay them over $15000 more to get out of our auto-renewing contract. Be careful when signing agreements with them and be ready to do most of the leg work. read more

As a former client of firm Media, I am posting my experience with them -- which they will probably try to take down. I was under contract with them before,during,and after the pandemic when just four months before the end of our contract term ending, I discovered they had not even started to begin fulfilling certain projects or items of our contract that I had been paying on for almost 2 years. There is no value in paying for digital marketing services over almost two years and finally getting it done in the last moment!. I decided I was tricked. I felt they broke our contract by not providing the services they were contracted to do. I paid them for all of the services they did, but not a penny more. They sued me for breaking our contract when I felt they broke it. They took down my website. So lesson number one: do not let anyone control the login credentials of your website or the hosting of your site- you may never get them back and all the money you gave anyone to develop your site might be lost! The arbitrator initially ruled in my favor but changed his mind with his final judgement. . In spite of all the things they did or did not due, he felt I broke the contract. I believe he wanted to allow them to continue to the end of my contract, regardless of the quality of that last minute service. It was a very expensive judgement not only financially but in everything else that I Iost. I must also comment on the quality of the work they did do for me. It was acceptable. Some things they did a good job, like keeping me at or near the top of the organic listings, but other things were sub-par, like their posts on social media. So ultimately, was working with Firm media a good value for me? I would unequivocally say, Hell No. If there was a minus 5 Star rating, they would get that from me. Simply put, they should have done the right thing by me and with everyone they do business with. That was not my experience. So lesson number 2: Stay away from Firm Media or make sure they do what they promised to do in your contract. read more

I've been working with Firm Media for 5 years, and am super happy with the services they provide. Their design team is fantastic, and the social media team has done a great job of helping to improve my practice's social media presence - not only with good ideas, but with helping get the office involved. SEO wise, I moved from Houston to Knoxville in 2015, and they made the transition from a web standpoint seamless. We're now page 1 for most all of the search terms we're optimized for. Can't say enough good things about Christopher and his team. read more

I hired Firm Media over a year and half ago to help with my SEO and setting up my social media, and so far I have not been disappointed with their service. I am completely satisfied in the investment that I have made with them. They are very detailed in their approach, and they know their business very well. The social media suggestions and recommendations I receive from Chris and his team are found very useful and effective. Now, for my website - the evidence in the search results is proof in itself. Feel free to test it. Search the keywords 'Life Coach in Orange County' and you will find my name and my website (lifecoachminawatkins.com) show up on the first page, if not, as the very first listing! Thank you Chris and Firm Media for helping with my marketing and for increasing my business opportunities. Always grateful, Mina. read more

Firm Media has been a complete asset to my business. Only three months after partnering with them I had my best sales month to date. The team is professional and packed full of great ideas. We are showing up for key phrases on page one search results. That translates to seeing new customers with cupons from our website, social media and eblast campaigns. So far so good! read more

We have been using Firm Media for a few years now and have been extremely happy with their services. They are always very professional and are very helpful. Everyone there is friendly, knowledgeable, and always on top of anything we need. Firm media is a great asset to our office and we highly recommend them. We look forward to working with them for years to come. read more