So displeased with the customer service AFTER services were rendered! They were so pleasant and willing to work with my crazy schedule to get the awnings up end of July, early August. (I purchased 1 front and 1 back awning May 30th, 2017 for the cost of $900, however due to my traveling schedule it took about a month for us to coordinate a date that worked for me; which they knew upon accepting the job and I appreciated.) Fast-forward to today October 25th, 2017. I finally have 10 consecutive days that I am in town and I call to let them know that the awnings had untied, although the knots were still at the end, the came loose from each other. I was placed on hold and then told it would be a $200 dollar service fee to have them come out. I then said that I don't need a special trip, just let me know when you're in the area as you do the awnings for much of the development (my neighbors let me know that they were doing theirs soon). I was placed on hold again, then told that because of the hurricane they don't accept responsibility for that. I explained that they were untied before the hurricane but because I knew I couldn't be here I didn't call. I was then placed on hold again and told that they could give me a break and do it for $150. I let them know that it surely wasn't the hurricane it's just with my schedule I noticed but said I would call later. I was then told all of the following during conversation: You should've called before or taken picture with date stamp, how do we know it's not the hurricane that did it?, That's not our problem, That's a personal issue...and more but those were the ones that drove me to write this review.
The original awnings were on this home, and though it had holes, did not untie with any hurricane since 1992. All of my neighbors with holes or missing pieces of their awnings still have tied ropes in place. At no time did they say "hey, send us a picture so we can see if there is was an error in how these were tied or to see if the rope broke" or "we'll stop by when we are in your neighborhood to see what's going on."
FYI: There was no more than 1 hole that was missing string; the knots just came loose. (I've tried to add pictures of the knots that were still tied but came loose from each other miraculously) And tying 5 knots that were incorrectly tied in the first place cost $200 with this company. SIMPLY ADVANTAGEOUS!!!
I suggest you find another company with at the very least, better customer service once they have your money. read more
