I'm from the States, I arrived at Heathrow early March for 7 weeks in Europe. I picked this hotel from web listings and reserved a room sigh-unseen. I could not have made a better choice. The staff was charming and helpful, the room was reasonably priced, and quite nice and restful after an overnight flight. Best, it was reasonably close to Heathrow.
Exhausted and hungry, I made the good decision to take a late meal at their restaurant. It was delicious! The waiter was very knowledgeable and friendly and we had a lively discussion about the menu, the hotel, affairs in England and on the Continent. Very nice wine list, great meal. I awoke prepared for my excursion,
I intended to stay again on my return but had to leave earlier than I planned. I purchased a car for my vacation and used the hotel address for mail. Of course I got a photo-ticker, which the hotel forwarded, and my refund on my auto insurance, which was greatly appreciated. This was just phenomenal service for a one-night stay. Very pleased, indeed! read more