Today, I called and reached out to WW Cleaning and I received a text response asking how they can help me. I proceeded to inquire about a quote for our relatively new windows (1year old) at our home and the person on the other end let me know they can give a quote over the phone if I can give them general information.
I was given a price without them even seeing my home and when I asked if they can adjust the price since it seemed pricey, they proceeded to make me feel bad about asking about the price, letting me know, first of all, "they are booked for more than two weeks in advance and regarding the price,
"There is no need for us to discount our price to get business".
I wasn't asking for a "discount" but I was inquiring the price and instead of just saying no, this is a hard price (although they hadn't even seen my home) they were very rude in response. I let them know I would be leaving a review because anyone who calls a business should not feel intimidated for asking about the price, especially if they were not even available to do the work for a while. That should have been the first communication they should have given. read more