Terrible communication !
In short, don't expect any customer service from them even if they make a mistake !
Long version:
Recently, they decided to swap all the ATM cards with debit Visa cards and to start using them, with no mention anywhere of the PIN changes
I go to the ATM and try to get cash out, well I am denied reason incorrect PIN. Tried to call them, well they are closed. Called them the next day and I am told well I have to use the new PIN. I inquired as to why I have not received the pin (been a week), and why I was not notified of the PIN change.
In the letter I received implied that I need to start using the card and there was no mention that the old cards are valid for a month .
Now the only option for me is to go to the WSECU and get my PIN reset.
I asked her if there is anything you can do to help me as I am flying out tomorrow, her response was well I can help you find a shared branch (which I can find myself on their web site).
In short talking to the customer service representative was a waste of time !
Lastly, I had also tried to call them earlier this week when I was swapping the cards, but they put me on hold forever, and I hung up. read more