I never write reviews, but childcare is one of the most important decisions a parent can make. My…read moreson went here for 2 and a half years, so it wasn't all bad. They have a handful of amazing teachers but they are few and far between. I'm sure I will be met with a condescending response to this review from the owner, but I come with receipts. I'm a very relaxed parent and I'm not asking for my son to have some kind of special treatment. What I am asking for is for my son to be treated with basic respect. When you bring up any situation, you are gaslit to believe you are a problematic, dramatic, and an unhinged parent that isn't pleased despite their "efforts." They have an app called "Watch Me Grow" and it's on this app I witnessed a teacher kick my son's cot right by his head in an attempt to disconnect his cot from another cot. (Sept. 2022). I watched my son get hit in the face by another child(I get it, they are children), but what I don't get is why an incident report was never made, why no one told me what happened, and why I was the one that had to bring up what I saw. He came home with a bruise that night. The teacher assistant was too concerned with cutting up an art project and wasn't even paying attention to the children. When my child went to her, she wouldn't pick him up to even check to see if he was alright. When she did finally pick him up, she held him away from here body and then plopped him back down I guess he looked fine to her.(Oct. 2022) In Feb 2022, I watched every baby be handed a cupcake except my child for no apparent reason. It wasn't until a teacher that had grown fond of my son came in, saw he was the ONLY child without a cupcake, and she handed him one. I've called DCF in the past, and all HT did was move the teacher out of the room to a room with older kids where this teacher would go on to cause more problems with more children and families, but that's not my story to tell. The day before Thanksgiving 2023, my husband went to drop our son off. The same teacher assistant I had the issue with when he was injured was subbing in the room. She rolled her eyes when she saw my son. My husband picked up our child, and told them he didn't want him in the classroom with her because of her constant attitude. I'm not the only parent to talk about this TA's horrible attitude. I have heard it with my own ears, so I know I'm not crazy. Furthermore, my husband runs a business. I don't know any parent that would take their child back in an attempt to drop him off and go to work if there wasn't a problem. The owner called me within the hour and had already made up in her mind she didn't want my son back at daycare. She stated that "this was the 4th incident in 2 years, she felt like she couldn't make us happy, and the TA was crying." Every incident we have ever had was NOT made up out of thin air like the owner claims. She stated we are "looking for things to be wrong." I also don't know a parent that would keep their child at a daycare center to "look for something" to be wrong at the expense of their child. My son loved his actual teacher and TA, however this daycare hires family members and friends of family that already work there, so when a teacher is out sick they throw these people in their place. Fine by me, but at least make sure they like kids. I cannot tell you the amount of times I've walked in, and someone was on their phone. The owner went on to say she would be happy to help me find a new daycare, and refund me my money. When I asked her "are you kicking my son out of daycare?" she laughed and repeated she could refund me. Before we were even off the phone she took me off the cameras, and then 1 minute later I got a refund, followed by a text stated "they loved my son and she hoped I was happy at his new center." My child wasn't enrolled anywhere until March of 2024, so the day before Thanksgiving she left us with no daycare because of HER STAFF that SHE HIRED nasty attitude.Were also NOT the first family she's done this to, but again not my story to tell. I was also informed by a teacher that another teacher stated some very nasty things about my child. When I approached the manager about, I told her I wanted to discuss what was said, and I told her about the cupcake situation. When I brought the issue back up while she was kicking my child out of school months later she said she had never heard about the cupcake situation. Please document every issue like I did! Any time a situation occurs, the owner will tell you "the teacher bust into tears." Which indicates to me some of the staff have learned to cry to get out of the hot seat. The owner even tried to pin me against his teacher! We had situation where we noticed our son was in a corner in a high chair eating alone because he was smaller while the the bigger kids were on the other side of the room eating lunch. The teacher and I RESOLVED the issue and the manager threw it in my face as she was dismissing my child from school.
