I have dealt with Epic driving school on three separate occasions--once in 2019 when the state required me to complete a class to transfer my out-of-state license, and twice when I purchased the teen driving program for my sons. Each experience was plagued with gross unprofessionalism, incompetence, and a complete lack of respect for customers' time and money.
Repeated Cancellations & Scheduling Chaos:
For my oldest son's 8-hour teen driver instruction in June 2024 and my youngest son's instruction in December 2024/January 2025, we encountered an outrageous seven last-minute cancellations by the instructor--each time within an hour of the scheduled lesson. Given that these were in-home pick-up sessions, this was beyond frustrating as we had planned our days around these appointments. Rescheduling was a nightmare, requiring multiple calls to management just to get new dates.
Instructor Vaping in the Car During Lessons:
The unprofessional behavior extended far beyond scheduling issues. During my oldest son's lessons, the instructor was vaping inside the vehicle while teaching my son how to drive. This is not only reckless but completely unacceptable for a professional driving school. When I complained, I was assured that disciplinary action would be taken. However, to my absolute disbelief, the same instructor showed up to teach my youngest son and continued vaping in the car during lessons. Clearly, no corrective action was taken, and the school has no real accountability for its instructors. If anyone with the state reads this and wants more details please contact me and I will be happy to provide more information as the instructor was vaping in a closed vehicle with a minor in the seat next to him.I
Road Test Scheduling Disaster:
For both of my sons, scheduling the road test was yet another ordeal.
First Son's Test (June 2024) - We arrived at the school as scheduled, only to be forced to wait over two hours because they had stacked so many appointments together that there was a long line of teens waiting to test. I complained and was assured that this would not happen again.
Second Son's Test (2/7/25) - I was explicitly told that my second son would not have to wait due to my previous complaint. However, upon arrival, we were seventh in line and told we would have to wait indefinitely.
Unprofessional & Disrespectful Behavior from the Bridgeport Manager:
The absolute worst part of this experience was dealing with the Bridgeport location's manager. When I calmly pointed out that her boss had assured me we would not have to wait, she began trash-talking me in Spanish, assuming I wouldn't understand because I "look like a regular white guy." When I attempted to contact her superior, she picked up her own phone and called someone, proceeding to spend the next 5-10 minutes openly insulting me in Spanish while ignoring the ringing office phone and sending every call to voicemail. When she got off the phone she lied to me and said it was the "Epic school owner and he said I had to wait". Little did she know I could understand everything she said on the call.
It was only after I spoke directly with the DMV examiner that my son was taken ahead of the others. The examiner himself acknowledged that the driving school deliberately overbooks tests, ignoring the fact that each one takes 15-20 minutes resulting long wait times that in his opinion are 3-4 times longer than even at the DMV.
Final Verdict
This school preys on the fact that parents have no choice but to use a private school if they want their teen to get licensed faster. The level of unprofessionalism, incompetence, and outright disrespect for paying customers makes this school absolutely not worth the money. The instructors are unreliable, management is rude and unprofessional, and the entire operation is disorganized and unethical.
If you value your time, money, and your child's driving education, avoid this school at all costs. read more
