I've find the staff friendly and very knowledgable. Today (May 24) there was a bit of a lineup and…read moreI was offered my jug of water free because of the wait. A lovely gesture.

From the owner: Water treatment specialists serving Barrie, Ontario and local area. We specialize in water…read moresofteners, iron removal systems, drinking water systems, ultraviolet disinfection, chemical removal and more.

Rude and the worst customer service. Left 6 months without replacing the broken unit they…read moreinstalled. They just give you the run around and don't call you back.

alreadythen theyalreadyi WAS WITH THEM FOR 6 YRS know ttheir hen they decided they werent…read moredelivering to walmart midland anymore quit so they over charged their customers here so they would quit their service. I found out they dont have regular drivers to deliver which i aready know as they missed my deliveries several times each year still charging me. Their billing system hokey and if you get 6 pages after 6 yrs for only 2 yrs the years they stopped giving receipts even though i gave cash but not for the fu 6 yrs as i always paid cash and called before hand to segiving nevere how much) they charged me for days their delivery giving never came they stopped receipts giveing me receips a year and half ago but i still called to see how much always rounded my cash payments off to their benifit (i had heard from MANY others about their bills being over the amounts so did cash deliberately writing on the cash envelope how many returns for how many full and their amounts as per their sales agent totals as well.) Then they give me a bill for 84.73 wth i called she didnt even know what she was talking about couldnt comment on the amounts but saying the prices went up. I said your agent told me the amounts on the phone she said well they went up i said oh without telling your customer and how much at 84 i said you have deliveries on here where no one came to deliver as well she said no all delivered i said no not. I then i go to walmart to return the 5 empties at $10 each and they said no longer take their empties culligan gone and premo distilled water in...no wonder they did that they didnt want to deliver to midland as wal mart removed them probably for the same reason. DONT BOTHER SINCE I HAVE TALKED TO A FEW FRIENDS REALITIVES BARRIE SAYING THE SAME AND WORSE RELATIVES BILLS REALLYY OFF AND HIGH NOT RIGHT LIKE SOME WEIRD EXTORTION

MY FIRST SERVICE CALL: A couple years ago after much online…read moreinvestigation and multiple talks with Jack from Aquamart I decided to have them install a Kinetico water softener. I love the product and I would recommend it to anyone! Now anyone that has purchased anything we all know that the quality and professionalism is only truly tested when you have a problem and you need service or repair. Aquamart as a company was amazing! My first service call experience was exactly how customer service should be! Please continue reading as I go into details of what happened. From the first lady that answered the phone (sorry I didn't remember her name) on a Friday at 4:55pm and spent time helping troubleshoot my problem, all the way around to Jack that actually came to fix my problem! The first pleasant surprise was how much that wonderful lady knew as the first point of contact and that she was able to walk me through some tests and questions to make sure I needed a technician and couldn't fix it on my own. After we had determined I truly was in a pickle I couldn't get myself out of we scheduled a technician to come and fix it for me. Before that tech could come I got a call from Jack with more questions and an idea as to what my problem was. He asked if he could come instead of the tech because he was sure that the problem was with the salt I was using. He told me a couple things to do to prepare for his arrival which I gladly did. He arrived the next day exactly when he said he would and got to work. Turned out he was 100% correct about the salt issue however it had taken me a while to realize the problem and the issue snowballed into the entire head of the softener was all gummed up by calcium buildup because it wasn't working properly. Jack spent 1/2 a day cleaning and greasing to get my system back up and running. He was a wealth of information about the other filters I had running that were installed by other companies BEFORE I found Aquamart. I picked his brain while he worked and he was more than happy to help. He spent almost as much time explaining everything about my system then he did fixing it. I learned so much about how it operates, what to do if it isn't, what to look out for and best practices. Such a great experience I could not say enough good things about this company or the people that work there!

Great Service. There were a couple issues (post install) but they dealt with everything!read more

Dan W Really helpful…read moreand informative in deciding what is best for my home. The work is very neat, appreciate the cutting all the zip tie ends. It is a little thing but shows they care about their work. The systems are easy to use. Very happy with the job.

It has been the best of times. It has been the worst of times. We bought a cottage on a well in…read moreOctober 2016. I was delighted to find a water treatment business so close to us. Having never owned a well water system before, I asked them to come and check out my system to make sure it was working correctly and help me understand how to maintain it. I expected that the very first step would be to test what was in our well water so they could determine what should be removed from it. Otherwise, how would they know what equipment we need or which settings to use?? They sent a guy named Dan or Stan--an older guy with glasses--who told me that the previous owners of our cottage had been very frugal (whatever that means); that I should add liquid chlorine to my chlorinator tank at 50% water + 50% x 12% liquid Cl; and that he had serviced our chlorinator in July of that year. Then he charged me $130 for this advice, several half answers, many shrugs, and 2 bags of salt. He told me that they can NOT test water at all, no matter what! A month later in November, our chlorinator backed up and flooded our basement with strong bleach from the chlorinator tank. I took it upon myself to service it this time as The Water Stop was clearly useless. My calculations based on recent water tests (see below), internet research and the specifications manual for my chlorinator pump tell me that I need to add 12% liCl to my tank at 1:100, so 700ml 12% liquid chlorine to 70 L water (not 1:1 !!), and to set my pump at 50% capacity, not full blast like Dan said. So, he was telling me (without testing my water) to use 200 times more chlorine than necessary. I have since been trying to get my softeners set properly (part of the reason for my initial service call). I emailed them but never got a response. I went in to get some advice and found this Dan guy again offering nothing more than shrugs, smiles and half answers. Talking to him feels like trying to get advice from a lawyer who is off the clock. He either doesn't care of doesn't understand what he's doing. Another time I visited the shop to buy more liquid chlorine (because Canadian Tire doesn't sell it) and there was a woman working at The Water Stop who's only answer to every question is "you'll have to talk to a technician", except for one useful piece of information: they DO test water after all! Facepalm. On my most recent visit I encountered a different employee for the first time, Don, who was the most helpful and courteous person I've encountered in a long time anywhere. He tested my water, answered my questions, gave me some excellent advice and made my day. Thanks again, Don! So, if you visit The Water Stop, deal with Don or never mind.

We had some questions about the settings for our heat pump and could not find a manual. We reached…read moreout to Custom Comfort ClimateCare and Lesley's prompt response helped us in addressing our questions. Thanks for your attention to this matter. NVH

My furnace quit working called my previous company and they couldn't come till the next day, The…read moreservice technician called and said not able to get in driveway and he drove away. I called Custom Comfort Care and they came right away, I would recommend them 100%.Many thanks to Robert Pirivatric and Craig Peckford for a great job.

A rip off bigger than insurance companies!!! Been a customer for 7+ years and paid almost $5k for…read morethis. I never received any service on this unit ever. So after 7+ years, finally decided to buy back the unit. Before that, I called for a service as I wanted to make sure I buy back a healthy unit. Rep came and -EVEN WITHOUT TOUCHING THE UNIT- said this unit needs to be changed with a new one and we can't do anything on it!!!! You're right... They say it because this is the only way they can charge me for another 10 years...

Service from Reliance is total garbage! I booked a service…read morecall this morning at 10:30am. At 4:17 I got a text advising the technician was enroute to my home. At 4:52 I get another text advising sorry we missed u. Call to rebook. I'm at home all fkn day no calls, no door bells. Clearly, this technician is lying. U need to FIRE him becuz he LIES he does not value his job! Pissed off!

Great response times, detailed and honest assessment and information and overall great customer…read moreservice! Had a water hammer issue and the tech came in and was very professional and knowledgeable.

Great guys to have on call for your emergency jobs or just regular plumbing that needs attention…read more Came quickly, returned calls promptly and were a pleasure to deal with and they were very polite. Had the proper tools for the job and worked quickly. We are very happy with thd work and will definitely being calling them next time we need work done.