Two years + of excuses, no-shows, zero resolution, and a lot of wasted water and increased costs…read morefor our family! If I could give less than 1 star, I would. Nearly two years ago, I hired Greenfield Furnace and Air to replace a high-end tankless water heater in my home. I had clearly explained I needed a model with instant hot water access (as my previous unit had a recirculation pump). They recommended a cheaper unit, assuring me it would perform just as well--even citing that they used the same one in their own 4,000 sq. ft. home. It didn't. From day one, it took 25-30 seconds to get hot water to any tap. That means wasted water before every shower, bath, and dishwashing cycle for our family of four--something I raised with them a week after installation. Chris promised that if it didn't meet our needs, they'd replace it (as I had informed them prior to install, that if it didn't meet our needs based on their recommendation, I would expect them to take care of it, and they agreed!) He's repeated that promise multiple times over the past two years, even offering to swap it for a fee (which I agreed to). Still no replacement. I've had: * Multiple no-shows for scheduled service calls (with no explanation, communications or apology) * Months of ignored texts, calls, and emails * Chris only replying when I called from unknown phone numbers * A 33% spike in water bills (year-over-year) due to the delay in hot water delivery * A promise of furnace servicing (as part of an extension to the manufacturer warranty) that they never honored the service. * A claim that they contacted the manufacturer for support--Navien later confirmed they didn't. After all this time, I still don't have a solution, and they've gone silent yet again. What started as a trusting relationship turned into an exhausting, unprofessional runaround. If you're considering using Greenfield, ask yourself this: Are you prepared to chase them for 2 years just to get what you paid for? Their initial installation work was fine--but customer service, product recommendations, and follow-through have been nothing short of appalling. This is after their owner Chris stood in my house even as recent as April 2025, stated that they dropped the ball and that they wanted to "rest the relationship and move forward", to which we agreed! As someone who trusted this local business, I'm deeply disappointed and feel compelled to warn others: They do not stand by their word! Happy to provide supporting documentation to anyone Don't believe me? Happy to provide EVERY TEXT Message, Call records, emails, and even most recently a recorded call, which again highlights their promise to follow up in a few days, and it's now been 2 months! To Chris and his team: I've left you once last message today, June 12th ,2024 (4 months after you had initially promised to get me a replacement water heater within a week, and you didn't, and 2 months since you talked to me on a recorded call and stated that you had a different solution and you'll email me it and get it ordered and installed, and you didn't) and you have until the end of July to resolve this, which is VERY generous time wise. You have left me no choice but to share our experience publicly. And one last quick note, you kept telling me how busy you are during our last call... If you're too busy to help your customers, you're doing some wrong! Especially when all they are asking you to do is keep your promise! Chris: If you're too busy to honour your word, you're too busy to be in this business.

Our hot water tanks was leaking and within three hours of a phone call, it had been replaced and…read moreeverything was back to normal. The problem was analyzed quickly via photos over text messages and the crew was friendly, courteous and efficient. We have dealt with this company for several years and have always been happy with the service and pricing. We would highly recommend them.

We had some questions about the settings for our heat pump and could not find a manual. We reached…read moreout to Custom Comfort ClimateCare and Lesley's prompt response helped us in addressing our questions. Thanks for your attention to this matter. NVH

My furnace quit working called my previous company and they couldn't come till the next day, The…read moreservice technician called and said not able to get in driveway and he drove away. I called Custom Comfort Care and they came right away, I would recommend them 100%.Many thanks to Robert Pirivatric and Craig Peckford for a great job.

Definitely the best plumber in town. Fast, efficient, professional service with the upmost…read moreexpertise! Brad Wright, Owner/Operator knows his business very well and I recommend him hands down.

From the owner: Trusted and reliable local plumbers serving Barrie, Simcoe, and Muskoka. 25+ years in the…read moreindustry. Service, renovations, custom homes. Doing it "Wright" the first time! Licensed and insured.

We needed a furnace replacement fast as the forecast was calling for minus 27 overnight Affordable…read morecame the next day during a blizzard and installed the new Unit. Nick was great, got the job done and we had heat in less than four hours. Emmett came to help again through a snow storm. Really appreciate the service and highly recommend Affordable Comfort

Facts: 1. Called…read moreRory at Affordable Comfort to address blinking light issue. 2. Was advised that panel was overloaded and needed to be upgraded 3. Paid a significant sum to upgrade the panel 4. Next rainfall, rainwater entered through the conduit behind the panel. (I had no issues prior to; area was completely dry before Affordable worked on it). 5. Affordable advised they can't seal the conduit; it's not within the scope of work they do; I'll need to hire water proofers to dig up my garage concrete floor and seal it the conduit from the outside. 6. Lights are still blinking. Affordable indicated that it could be caused by anything, and addressing that issue is a separate service. 7. However, Rory always had some nonsensical excuse for all his oversights, mistakes, and corner-cutting, of which there were too many to list here. I hope this helps someone.

A great experience from beginning to end. Best price an only company to offer 10 yr warranty for…read moreparts and labour. Sales person was honest and available for questions, installation was professional and quick.

Great company to deal with. Randy was excellent. Kept me up to date on installation. Work completed…read moreon time and in one day. Installers were excellent. When work completed they cleaned up and the work was done very professional. Would definitely recommend the company

HOT WATER TANK REPLACEMENT 06 August 2025.....Ray and his…read moreassistant arrived early today and removed our old rental H.W.T. and installed our new gas H.W.T . They knew exactly what do and they were gone within an hour. They did an excellent job, we are very pleased with their professional installation and would highly recommend them to any of our neighbors or my friends for a purchase or repair. Gary O.

Our old central A/C broke down half way through the first hot day of the season. I checked Yelp and…read morefound Ray at Reliable Energy Home Services. Within an hour of calling him, he came by to look at our A/C, assessed everything and give us a quote for a new unit with installation. Ray is clearly very knowledgeable with HVAC. He gave us replacement options, and answered all our questions. The next day, our new Lennox high efficiency A/C was installed. Ray has a very friendly disposition. He provided excellent customer service, a timely and high quality A/C installation at good cost. Ray even fixed a fitting on our hot water heater that he noticed was improperly connected - no charge. We're very satisfied and highly recommend this company. I'll be calling them for all my HVAC needs from now on. Thanks Ray! Excellent job!

Great response times, detailed and honest assessment and information and overall great customer…read moreservice! Had a water hammer issue and the tech came in and was very professional and knowledgeable.

Great guys to have on call for your emergency jobs or just regular plumbing that needs attention…read more Came quickly, returned calls promptly and were a pleasure to deal with and they were very polite. Had the proper tools for the job and worked quickly. We are very happy with thd work and will definitely being calling them next time we need work done.