Mercellis is fantastic! Prompt does what needs to be done and goes the extra mile to get it right.read more

I contacted Mr. Odom to complete some plumbing work in my newly purchased home which came to a…read moretotal of $1,440. He was tasked with removing the old water heater and installing a new water heater. As well as replacing a tub drain cover, replacing two bathroom faucets, and installing new shower trims in my main and guest bathrooms. I brought all of the materials that needed to be replaced/installed. On the day of service he had a helper who was there to assist him. Mr. Odom told me that he and his helper were having issues trying to install the new shower trim in the guest bathroom. As a result they were just going to put the original spout back on (the tub spout was working properly before they took it off). After they did this the tub spout was not flushed with the shower wall and it did not work properly. When I turned on the tub spout there was water coming out from behind the spout. And when I turned on the shower, water would still come out the spout. I told Mr. Odom about it and he said he would check it out. Unfortunately, as a result of this company's work my guest bathroom tub was damaged (see images). There was damage to the shower wall in which they chipped and put a hole in it when trying to install the new tub spout. Then, proceeded to do a very unpleasant looking caulking job. My shower wall was also burnt during the process of Mr. Odom swelling a pipe. When I asked Mr. Odom to refund me the cost ($150) of installing the shower trims, he only refunded me $125 and stated, "Refund even though I do not owe you." After installing the new water heater Mr. Odom told me that they could not remove the old water heater from the attic because of a personal issue and would have to come back later with a different helper to remove it (he came back 6 days later to remove it). He did not inform about his personal issue when I initially reached out to him for an estimate. After this whole ordeal, I had to get another plumbing company to come out and assess everything that him and his helper did. As well as see what could be done in order to fix the damage to my guest bathroom tub. While the plumber was assessing the work, he noticed that an expansion tank was not installed on the new water heater (by the way, I asked Mr. Odom whether I need one and he said no). It cost me $348 for the new plumber to install the expansion tank. In order to fix the damage to the tub I had to get a resurfacing company. Who also fixed the drain gasket because it was installed wrong by Mr. Odom (or his helper). It cost me $1,400 to get my tub fixed and resurfaced. Now, I have to get the new plumber to come back and install a new tub spout, which will cost me more money. A $1,440 job with Perfecto Plumbing has now cost me an additional $1748 (and counting). Update: Mr. Odom should rethink and delete his claim about me not being honest. I have all of the text messages and do not mind posing them (if he would like) to prove that I wanted a refund of $150 (the cost for installing the shower trims) due to my dissatisfaction with the work. He is correct in stating this job took place in 2024. It took place on April 12 and he returned on April 18, 2024 to "fix" the spout issue (offered to paint over the burns) and remove the old water heater. It took me over a year to get the money and time to have the damages fixed. I also wanted to give accurate figures on how much it cost to fix the damage that was caused by this company. It took me some days to gather my thoughts and assess the damage that was done to my tub. On April 22, 2024, when I informed him about the damages and wanting a refund he did not offer to come back and fix the damage. And even if he would have offered I did not want him to return to my home a THIRD time considering that he already tried to fix his mistake once and end up burning and chipping my tub. Also, he originally said that he would only refund me $100. You read that correctly...he tried to off me a refund of $100. He is correct in stating that I did not answer the phone when he tried to call me on April 22, 2024 because I wanted to only communicate with him via text in order to have a record of what he stated because I did not trust him to tell the truth (case in point his reply to this review).

Hill Plumbing & Air Sumter are very professional in all areas of their business. From the beginner…read moreto the expert in their trade. My experience with all of the guys that I've dealt with in the last few days/weeks have shown me respect and I appreciate all of what they do to make my life easier. For the few guys that I can name that has helped to get my HVAC back up and running - Will, Joseph, Brandon, Damien and Bill. Plus, Ms. Tammy in the background doing all of the paperwork. I would recommend Hill Plumbing & Air Sumter to anyone for any HVAC needs. Their prices are very reasonable and comparable to what you would expect from a company that treats their customers like family!!Thank you all so much for the timely response!!

They won't take responsible for our bedroom and kitchen flooding due to the pump they put on our AC…read moreunit failing. Won't return our calls. We have their maintenance plan and their own tech originally said the pump is sweating , not up to code and would probably happen again. Now they are denying he said this.

He keeps making false promises and setting virtual appointments that he doesn't keep. His word…read morecannot be trusted

Homestead Services came out same day. They fixed my kitchen sink and garbage disposal, explained…read morewhat was wrong, and gave me advice on how to prevent further problems with routine maintenance. They went above and beyond and they'll be my go-to from now on.

They were amazing! Came in, quickly identified what parts needed replacing for our leaking shower…read morefaucet, and had the issue fixed within a week. Would have been sooner except for scheduling issues. They were very respectful, responsive, and reasonable pricing. We will definitely be using them again if we ever need it

Our hot water heater stopped working on a Saturday. They came that afternoon and had it fixed…read morewithin an hour! Very professional and kind. 100% would recommend. I will definitely call back if other plumbing issues arise.

AMAZING! I had an issue with water pressure in my home. The first plumber that came out (from a…read moredifference company) was unable to assist. Leak Seekers was contacted the next day for a second opinion. They quickly came out, diagnosed the problem, explained the issue to me, picked up parts, and repaired the issue all within the same day. Perfect ending to a crazy week with limited water access. I'd definitely recommend them to anyone! Detailed, professional, and timely! They serve the Columbia area.

This contractor was assigned to me through American Home Shield. He came out, did the initial exam…read more(a water line just needs to be connected), said he needed additional approval from AHS and would be in contact. I waited over two weeks and reached back out to AHS who 'recalled' the appointment after three times of connecting with them. They said the vendor had yet to pick up the ticket and they haven't been able to get in contact with him. It's now been over three weeks, with a bs run around from AHS saying this company has to complete the work and another contractor can't be assigned. I don't know if this contractor is in jail or something, but either way...do not use this company. Absolutely ridiculous.

Trey and his crew did a phenomenal job on an addition we were working on. Pricing was extremely…read morefair and we're very happy with the work! Highly recommend!

From the owner: Family-Owned Business read more