My air went out Tuesday of this week and someone came out same day. I told the issues and got them…read morefixed. By Friday afternoon I was without air AGAIN and no one can come out until today (Saturday) between 12-4. The tech from Tuesday was awesome, but I don't like the fact that I don't have air in these temperatures.

This HVAC company is by far the best experience you will have with an HVAC company ever. They…read moretreated us like family and even dropped by afterwards to check up on our family to make sure we were doing o.k with our AC unit. Great customer service and top quality service.

We had a small gas line issue in the kitchen that needed to be checked before we could finish a…read morecabinet update. 1st Class Plumbing & Gas came out, inspected the line, and found a connection that needed to be replaced. They handled the repair, tested everything carefully afterward, and explained what they had done before leaving. The work was straightforward, and I appreciated that they didn't try to turn a simple repair into a bigger project.

I cannot say enough nice things about 1st Class Plumbing & Gas. After a whole house remodel, we…read moreneeded an emergency air test on our gas line in order to have the gas service restored. 1st Class Plumbing was very responsive, showed up promptly, was very patient, professional, and went way above and beyond to help us through a challenging situation. Their fee was also very reasonable, considering how much they did for us. In my many years of dealing with professional tradesmen I have never felt so much support and kindness. Based on our overwhelmingly positive experience with 1st Class Plumbing, we plan to be customers for life. What a fantastic company! We highly recommend.

friendly excellent service. honest evaluation and didn't try to charge for things that were not…read moreneeded. highly recommend

These gentlemen are so courteous and friendly. They listened to my issue and gave their…read moreprofessional opinions. They went above and beyond to fix the issue and to make other recommendations. I will definitely call them again for any other plumbing or drain concern.

I needed someone to replace my mom's faucet, I called RTO. Thomas came out within an hour and had…read moreit replaced in less than an hour. He gave me an extremely affordable price compared to other plumbing companies. He was polite and cleaned up after himself. I would highly recommend this company to anyone!! I'll definitely be spreading the word amongst friends and family.

Due to very low flow of water in my kitchen sink - like a dribble, and after dealing with the same…read moreproblem 4x with other plumbing companies, I found RTO thru Yelp. "Thomas" was at my house exactly when promised, discovered my problem rather quickly & now I have the best water flow I think I've ever had in this house. He was soft spoken, easy to have a conversation with, and also gave me some good advise about my water heater. I felt he was very knowledgeable, as well as reasonable, compared to other companies. I would not hesitate to call RTO again, or to recommend them, should the need arise. Barbara S

I called Knight's Plumbing on 7-15-26 to replace our garbage disposal which had quit working. They…read morehad a plumber at our home the next morning. He took a look at our garbage disposal and had it working again within a few minutes. Price charged was reasonable and fair. We were able to return the new disposal. We had called another well recommended plumbing company a couple of days prior who quoted over $700 to replace the disposal stating that pipes needed to be replaced, wiring issues, etc. to which i replied, "No thanks". I will get a couple of other quotes. Knight's Plumbing will be my go to plumber from now on.

I'll start with they stood on top of the dryer and broke the lid. They cut 2 holes in the ceiling…read moreto see the pipes, ran the bathtub 3x checked toilets etc. couldn't find where the leak was coming from. Left the property and a few hrs later our tenant sent us a video of the massive leak. Sent the video to the person who went there originally and he told my husband he didn't want to go back due to the way the woman acted. Told my husband to go and find the leak. Then he would go back. My husband went and fixed the leak himself. KNIGHTs plumbing now expects us to pay them $250. I have no problem paying for their time they put in but $250 is outrageous considering they didn't fix anything. BEWARE!!!

Terrence was very honest and timely and did not try to fix the problem knowing that he could not…read more But he did give me good information that led me to getting the problem fixed very quickly.

Terrance or Terence the owner gave a great impression when he initially came out to my home he was…read moreable to diagnose my issue with my hot water heater on the 1st time. My warranty company sent one initial plumber out twice (who I would not mention their name for lack of ability to diagnose properly) and then non-stop pluming was called to see why my water was not getting hot; off and on....it turned out to be the sensor. He came on Jan 6 early morning and stated he would call in my diagnosis in that night due to his schedule was full and to be on hold with the warranty company cause him an hour of his work day. I expressed that my current water is cold and was not getting hot if he could please put the order in as soon as he can. He stated he understand and would work on getting my part as quickly as he can. The next morning I called and ask my warranty company about my diagnosis... per my warranty company it had not been called in and they would be waiting on my information from Terrance. I called Terrance and text no response he finally responded after stating he was working and would sending it at the end of the day. The next morning I called and asked the warranty company did my diagnosis comes in they stated yes but a part number was needed.I then had to ask Terrance if he could send in the part number. He text me the part # 4 hours later because his schedule was so busy and did not have time until later on that night. When I called the part # in to my warranty company they inquired why did I call in the part # and that was supposed to come from the contractor. I explained that I am taking cold showers and that the contractor has not been professional at all. The agent was so pissed that she say she would report him to thier customer relations department. After getting the part# confirmed on Wednesday I was told I would get a call on an update when the part would be in. Thursday I get a call the water heater needs to be replaced (due to some issue with parts) and that in 24-48 hours I would be updated. Friday I get a call from my warranty company that the part was in waiting to be picked up by the installer/contractor. The warranty company had called the installer and Terrance stated he would get to when he had time.. I was not happy with that response. so unprofessional. I called and text the Terrance. He finally called me back and stated that he got a call from the warranty company and they were going to order the part it should be in 24-48 hours and once he lays eyes on it he would call me. I interrupted him and stated sir I have spoken with the warranty company what they had told me about the water heater was that they waiting on him to pick up. he then proceeds to discredit the warranty company and states they do not know what they are talking about and that he has to see if for himself before he can say it is ready. I said sir when do you think you can tell me you are avail for install. He then states if it is ready at the warehouse I can schedule your for 8-12 window Monday. I will call you back. he did not call; he text back that water heater was ready. Monday came he gave me a 10 min in route window. After the install he ask me to go on google to give him a good review :) I was so ready to be done with this contractor for lack of professionalism, his deceit, and discredit of the warranty company to make himself look good. I do not recommend this company due to Terrance own business conduct.

From the lady who answered the phone to the technician who came out to do the job they were all…read morecourteous and very professional.Thanks again for a fantastic service.

From the owner: Mr. Rooter® Plumbing provides quality plumbing services in Columbia and surrounding areas. With…read more200+ locations and 50+ years in the business, Mr. Rooter is a name you can trust. If you are looking for a plumber near Columbia, you are in good hands with Mr. Rooter. With 24/7 live answering, we are available to help schedule your emergency plumbing service as soon as possible. Whether you are experiencing a sewer backup, leaking or frozen pipes, clogged drains, or you have no hot water and need water heater repair; you can count on us for prompt, reliable service. Call Mr. Rooter today for transparent prices and convenient scheduling.

They were amazing! Came in, quickly identified what parts needed replacing for our leaking shower…read morefaucet, and had the issue fixed within a week. Would have been sooner except for scheduling issues. They were very respectful, responsive, and reasonable pricing. We will definitely be using them again if we ever need it

Our hot water heater stopped working on a Saturday. They came that afternoon and had it fixed…read morewithin an hour! Very professional and kind. 100% would recommend. I will definitely call back if other plumbing issues arise.

I have been with the plumbing maintenance side of Cottrell for over a decade. I recently switched…read morefrom one of the big names in the Midlands for HVAC to Cottrell, and Colten was professional prompt, punctual, and respectful of my time. Lauren was great in the office and the they offer a military/veteran discount for fairly priced work. You would be doing yourself a disservice if you didn't at least get a HVAC or plumbing quote from them when repairs, replacement, or maintenance is needed.

We did business with Cottrell for ten years…read more The Faucets: On 12/9/24 your technician cleared the upstairs vanity drain, and I asked him about the slow water flow at the faucets. He checked the water pressure and told me to contact Kohler for replacement faucets under their lifetime warranty, which Cottrell could then install. The actual cause was clogged aerators, which I fixed myself in minutes after AI diagnosed the issue. This was a verbal conversation during that visit, so it wouldn't appear as a quoted job, but it fits the attention-to-detail concerns below. The HVAC Drain Issues: I take little issue with this, other than that we should both have concluded sooner that the unit needed to be replaced. The cracked pan was not noticed until your technicians had been here a couple of times, which tells me more attention to detail is needed going forward. The Towels: Policies are nice, but they don't necessarily prevent the behavior. When you do business with someone for a long time and have generally good experiences, you don't raise a fuss over something small, like an employee using a white hand towel to soak up water and leaving it on the vanity. I'm not the kind of person who fusses over every little thing, but when little things build up, I will say something. The manager's words were, "I can't fix what I don't know about." That's true, but even after I told you, nothing was done. That statement also puts the burden of your employee's behavior on me. The Landing Runner: Please see the attached pictures. The photos don't support your technician's account. You said "According to the technician, while the crew was carrying the heavy replacement air handler up the stairs, the unsecured landing runner shifted underfoot, creating an immediate trip hazard while hauling equipment. He pushed it aside with his foot to clear the path, which unfortunately placed it beneath the attic ladder where it was damaged." The small carpet I placed under the attic steps to protect the floor was moved out of the way, and the landing runner was placed there deliberately. The third photograph shows how much adhesive holds the runner to the floor. It was not loose. Which is more likely: that it was loose, got pushed into his path, and happened to slide under the steps and push another carpet out of the way, or that he pulled it up and used it as part of his workspace? The manager did not offer to replace the carpet if I sent her a link like you claim she did. She said they would "take a look at it" if I replaced it and sent them an invoice. That was hedged enough that I wasn't confident an invoice would be honored. Since you've now offered to purchase it through a link and have it sent to my house, I'll take you up on that.. Also, if the photos contradict your technician's account of the runner, why would you rely on their account of the towel? Equipment Sound: Up to this point, I was just scratching my head about what is going on with Cottrell. The unit is noticeably louder. I appreciate that you sent a technician the next day at no charge, but the visit confirmed the unit was operating to spec and didn't address my complaint that it's louder. I wanted to find a solution, but the only option raised was a sound blanket. The manager didn't offer to come out herself, look at the unit, or discuss other units, and I was told "Sound is subjective." I never claimed you installed a different unit than you said. I just wanted to work through the problem. The reason we no longer want to use Cottrell is how these issues were handled: responsibility shifted back to us, responses were defensive and hedged, and problems raised after the fact weren't worked through with us. Maintenance Refund: You say the refund for half of the service agreement is being taken care of but I have yet to see anything on my credit card showing you have stood by your word. I will update this review once it posts.