I have been with the plumbing maintenance side of Cottrell for over a decade. I recently switched…read morefrom one of the big names in the Midlands for HVAC to Cottrell, and Colten was professional prompt, punctual, and respectful of my time. Lauren was great in the office and the they offer a military/veteran discount for fairly priced work. You would be doing yourself a disservice if you didn't at least get a HVAC or plumbing quote from them when repairs, replacement, or maintenance is needed.

Had a small sewer drain block. They came out and fixed but did not replace my backflow valve…read moreclaiming they don't do that anymore. Found out it is code to have one so I had to get another plumber to install a new one. They never answered my inquiry into this. Would not use them again or recommend them. In fact I just replaced my HVAC unit and if they had done right with the plumbing issue I would have got it from them.

I called Knight's Plumbing on 7-15-26 to replace our garbage disposal which had quit working. They…read morehad a plumber at our home the next morning. He took a look at our garbage disposal and had it working again within a few minutes. Price charged was reasonable and fair. We were able to return the new disposal. We had called another well recommended plumbing company a couple of days prior who quoted over $700 to replace the disposal stating that pipes needed to be replaced, wiring issues, etc. to which i replied, "No thanks". I will get a couple of other quotes. Knight's Plumbing will be my go to plumber from now on.

I'll start with they stood on top of the dryer and broke the lid. They cut 2 holes in the ceiling…read moreto see the pipes, ran the bathtub 3x checked toilets etc. couldn't find where the leak was coming from. Left the property and a few hrs later our tenant sent us a video of the massive leak. Sent the video to the person who went there originally and he told my husband he didn't want to go back due to the way the woman acted. Told my husband to go and find the leak. Then he would go back. My husband went and fixed the leak himself. KNIGHTs plumbing now expects us to pay them $250. I have no problem paying for their time they put in but $250 is outrageous considering they didn't fix anything. BEWARE!!!

They were amazing! Came in, quickly identified what parts needed replacing for our leaking shower…read morefaucet, and had the issue fixed within a week. Would have been sooner except for scheduling issues. They were very respectful, responsive, and reasonable pricing. We will definitely be using them again if we ever need it

Our hot water heater stopped working on a Saturday. They came that afternoon and had it fixed…read morewithin an hour! Very professional and kind. 100% would recommend. I will definitely call back if other plumbing issues arise.

Richard and Lexington Plumbing and Gas go above and beyond for their customers. Our water heater…read morebroke less than a week before Christmas and we were looking to install a tankless gas hot water heater. After getting a few quotes, Lexington Plumbing and Gas was by far the best deal; they were the only company that did not try to sell me a unit that was much larger (and more expensive) than I needed. Not only did Richard provide a fair price for quality work, he even offered to do the installation on Christmas Eve because he didn't want us to go through the holidays with cold water! This is a company that knows what customer service truly means and I have no doubt we will use them in the future for all of our plumbing needs!

Told me I needed a new leach field. Estimate was $2,500. Trenched about 200 ft. Charged me $12,000…read more A few months later, smelled sewage. Texted and called for weeks until I finally got a recording that the number had been disconnected. I smell major fraud!!! Reported to Lexington and Aiken police as possible fraud.

We had a new dishwasher installed, and the gentleman who did the work recommended that we have new…read morepipes installed due to age and some leaks in the past. Since I had purchased a new kitchen faucet I decided to have Smooth Waters do the installation for both. They were able to schedule me very quickly and gave me an upfront date and time for arrival. They called me while they were en route to the house and showed up on time. They were very good about explaining everything that they were doing and why they were doing it. They were personable and tidy. They finished the job and double and triple checked their work. They took pictures of the finished project. I was very happy with the results.

I miss the time, not long ago, when a company was honest, not lying and using tricks trying to…read morestick their hand in your pocket as deep as they can. My mistake though: I shouldn't have trusted the reviews. A simple pipe leak right next to the water meter: $1,085! On their invoice they claims they had to dig 4 ft: look at the pictures they provided only after I requested them. A 1-hour job at the most, after showing up 2 hours late. A dishonest company in my book.

We had a clogged drain line in our front yard. They sent a technician out on Sunday night and…read morehelped us get the issue resolved quickly. They came back the next day and replaced some fixtures and toilets in the house. The service was great at a great price.

7/2/2025 - The company came out to check our mini split HVAC system which was not running properly,…read morewhich they previously installed years prior. The technician pulled apart the system, added a very small amount of coolant, but s detemrined it needed to be cleaned. We were given a quote of $375 to clean the system but there was an extra diagnosic charge, which we already paid. When questioned, they would not return calls. After the tech left, the system stopped working completely. After several ignored calls and sending techs out to do the cleaning with addressing the new problem, a tech now found a leak, right where the original tech pulled out components checking the system. The previous tech broke the system and it was out off coolant. After months and months of being ignored from the Columbia office, the resolution desk got involved. They could not get answers from the office for months. All our inquires and theirs were ignored. They finally claimed the left a message giving me a price to fix it. $1500.00. That was a lie. We did not get any call nor a was message left. It is also not their policy to leave quote by phone. The are supposed to email, as they did the $375 cleaning estimate. After a few more months, we finally got a call from the local manager, who said they were waiting on part. When confronted that he had no idea what part was needed, the story changed to needing a new system and they would call me immediately with a great price on a new system. The call NEVER came. After many more calls and conversations with the resolution center the call was escalated to another dept. This new department could not get answers either. After two weeks, it is now October 1st. No calls. I finally reach the new dept who was now given a quote of $11,000. They admitted that was too high. The Columbia office refuses to return calls and address the problem correctly. They ignore their own departments who try to get them to resolve the issue.

Mercellis is fantastic! Prompt does what needs to be done and goes the extra mile to get it right.read more

I contacted Mr. Odom to complete some plumbing work in my newly purchased home which came to a…read moretotal of $1,440. He was tasked with removing the old water heater and installing a new water heater. As well as replacing a tub drain cover, replacing two bathroom faucets, and installing new shower trims in my main and guest bathrooms. I brought all of the materials that needed to be replaced/installed. On the day of service he had a helper who was there to assist him. Mr. Odom told me that he and his helper were having issues trying to install the new shower trim in the guest bathroom. As a result they were just going to put the original spout back on (the tub spout was working properly before they took it off). After they did this the tub spout was not flushed with the shower wall and it did not work properly. When I turned on the tub spout there was water coming out from behind the spout. And when I turned on the shower, water would still come out the spout. I told Mr. Odom about it and he said he would check it out. Unfortunately, as a result of this company's work my guest bathroom tub was damaged (see images). There was damage to the shower wall in which they chipped and put a hole in it when trying to install the new tub spout. Then, proceeded to do a very unpleasant looking caulking job. My shower wall was also burnt during the process of Mr. Odom swelling a pipe. When I asked Mr. Odom to refund me the cost ($150) of installing the shower trims, he only refunded me $125 and stated, "Refund even though I do not owe you." After installing the new water heater Mr. Odom told me that they could not remove the old water heater from the attic because of a personal issue and would have to come back later with a different helper to remove it (he came back 6 days later to remove it). He did not inform about his personal issue when I initially reached out to him for an estimate. After this whole ordeal, I had to get another plumbing company to come out and assess everything that him and his helper did. As well as see what could be done in order to fix the damage to my guest bathroom tub. While the plumber was assessing the work, he noticed that an expansion tank was not installed on the new water heater (by the way, I asked Mr. Odom whether I need one and he said no). It cost me $348 for the new plumber to install the expansion tank. In order to fix the damage to the tub I had to get a resurfacing company. Who also fixed the drain gasket because it was installed wrong by Mr. Odom (or his helper). It cost me $1,400 to get my tub fixed and resurfaced. Now, I have to get the new plumber to come back and install a new tub spout, which will cost me more money. A $1,440 job with Perfecto Plumbing has now cost me an additional $1748 (and counting). Update: Mr. Odom should rethink and delete his claim about me not being honest. I have all of the text messages and do not mind posing them (if he would like) to prove that I wanted a refund of $150 (the cost for installing the shower trims) due to my dissatisfaction with the work. He is correct in stating this job took place in 2024. It took place on April 12 and he returned on April 18, 2024 to "fix" the spout issue (offered to paint over the burns) and remove the old water heater. It took me over a year to get the money and time to have the damages fixed. I also wanted to give accurate figures on how much it cost to fix the damage that was caused by this company. It took me some days to gather my thoughts and assess the damage that was done to my tub. On April 22, 2024, when I informed him about the damages and wanting a refund he did not offer to come back and fix the damage. And even if he would have offered I did not want him to return to my home a THIRD time considering that he already tried to fix his mistake once and end up burning and chipping my tub. Also, he originally said that he would only refund me $100. You read that correctly...he tried to off me a refund of $100. He is correct in stating that I did not answer the phone when he tried to call me on April 22, 2024 because I wanted to only communicate with him via text in order to have a record of what he stated because I did not trust him to tell the truth (case in point his reply to this review).

My husband and I have known for quite some time that we needed to re-pipe our home due to having a…read moremix of polybutene (which was outlawed in 1995 around the time our home was built) and CPVC piping (extremely brittle). We put it off for several reasons: cost, dreading having holes cut into our walls, thinking we could be without water for days and maybe, even possibly, needing to move out while the job was being done, as I don't do well with chaos and the unknown. However, when Garrett came to our home to give us a quote, he assured me they would cut as few holes as possible to get the job done, would do everything in his power to keep the water on and that we should not have to leave our home at all. Garrett indicated he worked in a manner that would allow us to always have at least one functioning bathroom. It should also be noted that Beaver's pricing beat the pricing of the other two companies I had gained estimates from in prior years. Yes, I said years. This is amazing in and of itself since everything these days cost MORE. Throughout the entire process, Garrett kept his word and both he and Stephen worked tirelessly to get the job done. They were extremely professional, courteous and I could tell that they actually love what they do and care about their customers. They, together with Lily and Steve, the owners, made a dreaded project a lot less painful than I thought possible. They all clearly value customer service above all else. Another rarity these days. I can't thank them all enough and would encourage others to support this local, family-owned business!

Kaine did not fix the problem 10 days ago. just covered it up, said the job was complete and…read moreaccepted the $300 payment Thankful for Garett and Steve who explained everything to me and will come to complete the job tomorrow, so I am still hopeful! There still are some honest people in the world.