I just purchased a new lawn mower from El Mel. I had stopped in a couple of times trying to decide…read morewhat I wanted to do, and was treated courteously, and always got friendly answers to all my questions. The mower was assembled, prepped and filled with gas right when they said it would be ready. This is my new go to place for lawn equipment.

Per the Parts Dept. A lady by the name of Carrie helped me out yesterday. I needed some new air…read morefilters and oil filters for my rider mower and my push mower. I've never replaced these things before and didn't know how to do it. Carrie helped me beyond my expectations. She told me where to find the part numbers and that I may not need oil filters. Then after going there later that day, I was able to get the air filters for both, and for the push mower she said I didn't need one. She got a oil filter out and showed me what it would look like "if" I had one on the rider and said if you see this on the engine you need one. If you don't see it you don't need it. She was so sweet and knowledgeable. If I could give 100 stars, I would!! Thanks Carrie!! :-)

The attention I got was outstanding, even when buying a used mower. It got delivered I used it the…read morevery same day, called them with things that weren't right, they picked it up fixed it and delivered it back to me the same day. I'm very pleased with their sales, service and selection. Would recommend everyone I know to go here. Great value great service super nice people.

I go here for everything I need for my tractor. They almost always have it or can get it for me in…read morea day.

Great place to find water features. Great service and value. I love their selection and found a…read morenice little fountain for my front yard.

The worst customer service I have ever experienced. Joe, is hot tempered with anger issues and…read morequick to go off yelling at his customers when you try to ask why your order value of hundreds of dollars is over a month late. Stating "you don't know how long it takes to grow lilies!" And you were not supposed to call on Sunday! And, I will ban you! Well, Joe, that's ok because I will never shop here again.

People love to come here to dump negative reviews, well hopefully this offsets those negs... Price…read moreis right compared to competition & product availability is good. You might pickup on some negative vibes from some workers but not all. Push through it. It's a tough job especially in extreme temps. Their weigh system is good and checkout is pretty fast. I'd recommend them. Counter people are nice.

They are right up the street-just got salt from there this week..employees are always helpfulread more

So I've always gone all the way to a Fallon from Saint Charles to pick up my chicken food which is…read moresuch a long drive. I just had surgery and I thought I would give it a whirl just to see if I could bring up anything closer to Saint Charles so that I could get chicken food closer to home To my surprise, I found a location in Saint Charles and I never heard of it before and there were no reviews so I thought I would still drive up to it just to see. It is such a quaint, a little what seems like a small town country store. However, there is literally everything you need inside. We have chickens, dogs, and much more, and there's everything in the store that we could possibly need. Since I did mention, I previously just had surgery I asked the gentleman as soon as I walked in if he didn't mind helping me lift it out to my car. I told him exactly what I needed. He didn't walk me down the aisle. He knew exactly what I needed. He rang me out and brought it to my car and talk to me for about five minutes. I came from a small town in now live in the big city as I feel it is, and this location was so great with customer service, and made me feel like I was back in my small town Forget farm and home we will definitely be coming here for every thing we need from now on! I was in and out within less than two minutes. They even fill propane tanks for you for less than $14.

Great service, support and products!…read more We now have our second lawn mower from ARCO. We also have a leaf blower and weed trimmer. We purchased the first mower in 2009 and only just replaced it... it ran well and lasted 15+ years in much thanks to ARCO's winterizer service which, I now know that I should have winterizer it every year... I thought I had just missed last year... I hadn't taken it in for four years... ahem. Don't be like I used to be... do winterize your mower each off-season... commit to yourself to bring it in before Christmas. The first mower did not last longer than that due to an accident on a hillside that damaged it... I let it roll down the back yard hill and along the way it flipped and cracked the gas tank... ahem. Thankfully, the ARCO team was helpful; the first mower was really good and this new one, a 21-inch super recycler (it cuts each blade of grass many times) is AWESOME!! The new mower has much better wheels - thicker and better tread and they roll much more easily, and that is great. AND What really impresses me is the cutting. In spring, grass is always the thickest and we keep our grass tall, so when we cut there is usually a lot of clippings. I typically bag the grass but I did not use the bag this first cut. And I'm amazed... the grass is thick this week. The last time I cut, there were clumps of grass all around the yard, especially where I turned - this is not uncommon. This time - no clumps - this new dual blade makes many fine pieces of each blade of grass, and those small pieces apparently fall deep into the yard and serve to help strengthen the grass (per the Toro video on YouTube). I was also able to walk over the old clumps of last week's grass and they were shredded and disappeared, too - amazing! Thank you to the entire ARCO team, for the original sales and support and for this amazing new Toro 21" super recycler lawn mower!!

All I wanted was blade sharpened. Lady talked me into the 'silver package' which included oil…read morechange and spark plugs, said they'd pick it up and drop it off, $180 all in....at least that's what I thought. To be fair, the receipt did state "balance due" at the bottom of $120, which I didn't notice until they asked how I wanted to pay the balance when they called me 4 days later than the quoted it'd be done. I would've NEVER agreed to pay $300 for a blade sharpening, oil change, and new spark plug, pickup and drop off (round trip 3 miles). For that, I feel misled. The parts on this were $25ish, and the labor is max 1 hour, including the pickup/dropoff. $250-$275 for labor on small engines is insanity. Take your money elsewhere or do it yourself. Rude on the phone on top of it.

Great local hardware store. Workers there are always friendly and helpful. Nice to have a store…read morenearby you can depend on.

They changed their the store hour but did not have the insight to update their webpage. They were…read morethe best when they were in St. Charles years ago but now they seem to be the autozone of hardware store. Not worth the drive may as well go to the big boxes.

Their customer service was excellent. I had just came from a different lumber store where there was…read morepoor customer service. Not only that, the lumber store that I came from was going to charge me $5 per cut for plywood that I wanted to cut into strips and I was told it would take an hour to cut the wood. At John Hall Lumber, I was greeted when I walked in and was asked if I could be helped. I was not given any additional charges for cutting the wood and the wood was cut in 10 to 15 minutes and they brought it out to my van and loaded it up for me. I was so relieved to find a place like this after the experience at the other lumber store.