I absolutely hate having to take my car in for repairs because I don't know anything about cars and…read moreit's so hard to find a trustworthy, fair mechanic. I'm so glad I found this place. Ryan is honest and always super helpful. He does not over-charge nor does he try to tell you that there's a laundry list of things that need to be done just so he can make more money. If there's something he can't do or a cheaper way to get things done, he will tell you. He does good work and is flexible for customer needs. I wouldn't take my car anywhere else.

Always helpful and honest for us. Quick service turnaround for oil changes. Usually within the same…read moreweek of calling

Nice people poor service. Who knew, that when you bring your car in on a spare tire, they do not…read moreput the spare away. Apparently, this is their business policy, NOT to put away the spare if you do not ask. Totally frustrated when I found out my spare was not put away. I asked if I should have paid more or ask for another service, nope, company policy but they cannot tell you the charge or what else to ask for. Nice people, bad store behaviors and policy. Is how I came up with my rating.

These guys have pulled my butt out of the fire not just fixing things right, but at a fair price as…read morewell. Friendly, helpful, and very knowledgeable I really think they are the best in Big Lake. This is the kind of place that they remember your name, and what you had done previously, so you kind of get that "Norm!" From Cheers feeling when you walk in. Point blank I trust these guys. I have never had any issue when thing got fixed, and it was always done right the first time. I know you might think I am pouring it on a little thick, but the fact is when you find someone who does things right, and you trust, much like a barber, you stay with them for life.m

Their website says that they will perform a transmission flush and fill on my vehicle. I tried to…read morecall the location and the automated system picked up and then I sat on hold for 8 minutes before I decided to hang up. I drove 20 miles to get there, only to be told that they couldn't do it. Because they didn't care to answer their phone it cost me $8 in gas and 45 minutes of my time. Next time I need service I won't waste my time or gas with this location.

2023 and 2025 -Monticello Jiffy Lube. A younger worker told me to start my car (he was in the…read morebuilding for a few mins) came back on the floor and said start it- I did. He starts yelling shut it off! He never added the oil.... I was in a hurry recently (the last incident was years ago) but because I was heading out of state and running out of time I stopped back through. This time they put 10 quarts of oil in my car! I bought two- 5 quart jugs, they're supposed to put in 8 quarts and give me back a jug with 2 quarts remaining, but they put all 10 quarts in. The guy says go ahead and start it. I look at him and said where are my 2 quarts??? He apologized profusely which I know accidents happen but good lord. Just so frustrating!!

First time coming here. Just looking for an Oil change and to inspect the clunking sound front he…read moreback of the car. Jacked the car up and found the issue and and had the parts delivered quick. Talked with the owner and asked questions about my wife's vehicle and was quoted prices for different types of service. Fast friendly service and I will be returning.

Big Lake Auto, in Big Lake, MN over charges ALWAYS for everything and sometimes without…read moredocumentation depending upon the mechanic, which the Service Manager, Haley, currently, should be responsible for documentation/follow-through/follow-driving vehicle upon completion. They do not do their due diligence. Totally liability. Please seek out Neighborhood Mechanic/763-498-1933, Big Lake, MN, Ryan, who used to work for them, who left b/c Big Lake Auto over charged for everything, per his statement.

I have absolutely loved coming to Valvoline. It's conveniently located, the men come to greet you…read morewhen you're in the line and tell you how long the wait will be and which lane to pull into. I appreciate goin here for my oil changes and minor light repairs as opposed to local mechanic because the turn around time is unmatched andthey don't come back with laundry list of repairs that'll cost ya an arm, leg, and an elbow. Luv the customer service here

I brought my 2024 Lexus RX350 in for a oil change and a tire roatation on July 3, 2026, I gave…read moreTyler Dole my key to unlock my wheels. He led me to believe that he was the manager. He tried to sell me Transmission service, Rear differential service, Fuel system service and Radiator service. He told me that the LH rear cv axel seal was leaking and it should be repaired. I asked Tyler if they were able to take tips, and he replied yes. I gave Tyler a one hundred bill and told him to buy the guys lunch. if left there 55 minutes later. I made a appointment at the Lexus dealer for the upcoming Thursday on July 9, 2026. When i got off the phone I realized not only did I not get my wheel lock key back, but they never rotatied my tires. I called Valvoline the next morning on July 8th, 2026 and explained to the guy that I needed him to check if he could find my wheel key? He replied (if they didn't give it back to you it's here so come and get it.) After work that day I stopped by to pick it up. I was there for 45 minutes and they couldn't find my wheel key, Tyler said to me (not that I don't trust you, but I need to see in you glove box and in your trunk. Tyler tried to call his manager Dylan for 10-15 minutes but no answer, so I left. Tyler called me about 15 minutes later and said Dylan told him to refund me for the tire rotation and we could call it even, I replied you never rotated my tires, At that point Tyler said he would call me in the morning. The next monring I waited for his call, that never came, so I called him and he said we are really busy, can I call you in 10-20 minutes? I said yes! That was 17 days ago, so I'm thinking they have no intension on replacing my wheel lock key. I will be telling everyone I know about my visit to Valvoline in Elk River. I work in the automotive business not far from Elk River and i will bring it up to anyone who lives in the Elk River area and tell them to tell all their friends and neighbors. Greg

Tire rotation, easy to schedule, in and out in just a few minutes…read more No issues, no charge.

Service was great. The only thing they said it would take about 3 hours. It was more like 5 hours…read more They should have kept me posted. They were right on about the cost. I'll be back.

I came into TGK needing ONLY and alignment to my vehicle. I had recent work done on my car needing…read morenew tie rods, and hub assemblies. The mechanic who did this INTENSIVELY looked over the wheels of my car and found these to be the only problems. Said I needed just an alignment which he was unable to do. So I went to TGK to have this done. They charged me $130 for an alignment. RIDICULOUS and it's CROOKED STILL!!!! Not only did they fail to do a proper alignment, they claimed I had loose lower ball joints. If this was to be true then my mechanic would have been able to see that. I'm not dumb, he's not dumb. But apparently TGK thinks we are! The only way that would be true is if THEY intentionally loosened them thinking I'm just a dumb kid. Wont ever be coming back here. They offered me $50 off my next visit to "mAkE tHiNgS rIgHt" because they saw I left a bad review on google maps. Should just be giving me the proper alignment I paid $130 for with no extra charge. This company is just a FLAT. OUT. JOKE. They only want your money.

From the owner: You've found the best auto repair shop in the Big Lake, MN area--TGK Automotive! Just ask any of…read moreour clients, you'll find that our reputation for quality repair and maintenance service precedes us. Since we opened our first shop over ten years ago, we've done nothing but add to our menu of repair services as we added to our collection of state-of-the-art facilities. Clients know that when they come to our shop, they'll receive the most appropriate repair or maintenance service. Our goal is to make sure you avoid costly repairs, but if there is a repair need, you know who to call. Keep us on speed dial since you no longer have any need to search the Internet for the best shop in Big Lake. Protecting your vehicle's engine is how we enhance overall efficiency, performance, and longevity. Since we use the best quality parts for all auto repairs, we also help you retain the resale value of your vehicle. We'll design a clean and consistent oil change schedule that considers your vehicle's age, your driving habits, and the manufacturer's recommendations. This is the most vital maintenance service for your engine.

Excellent service fantastic quality and great value for the service I needed. I I feel the service…read morewas phenomenal and the personnel were excellent Chris the front m manager was fantastic and helping me figure everything out and answering all the questions that I needed to have answers to. I would use them in an instant, if I should ever need them again and I'm in Minnesota. Thank you to all of you. Have a good day.

Went to Royal Tire in Monticello, Minnesota and they said that I need both front Lower Control Arms…read moreand both front Outer Tie Rod Ends. Got a second and third opinion and didn't need any work. I had just went in for an alignment. Needless to say I was not happy.

Please i advice anybody not to go here... its complete waste of money…read more... you go for one thing and they want to do something else before you even accept anything

I went there before going to Tiremaxx and had them go over a car I had just bought just to see what…read morethe car would need and how long I had before it had to be done. They looked at it and told me Few things I needed to take care of in the next few Months. I specifically asked them about the battery since it was November and I wanted to make sure I had a car that started. They told me I had at least half the life of my battery left. Yep, next morning, the car won't start. No I didn't leave the lights on . I took it out myself, drove over to battery's plus and had them test it. Was told i was definitely in need of a new one. Put the new one in and drove over there just to let them know I was very disappointed since they knew I was looking for someone I could trust. The look I received as one of disgust and irritation. Needless to say, I kept looking for a home town mechanic I can trust.