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Wren + Willow

1.0 (1 review)
Closed 10:00 am - 6:00 pm

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2 years ago

Helpful 2
Thanks 0
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Oh no 2

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Flying Ryno

Flying Ryno

(7 reviews)

My little sister likes Jellycats and I wanted to surprise her so I looked online for stores nearby…read morethat sell them in-person I ended up driving about 45 minutes to buy them in person here. Come to find out after she opened them that she had others she'd rather get and no one else in our house really cares for them so I went to return them but I double-checked their website to make sure they accept returns since it was a local store and I didn't want to waste a trip. The website says they do so I drove another 45 minutes to take them back. Get in the store...and they definitely accept returns... for store credit or exchange "only". So no cash returns. The cashier motioned to some out of the way picture on the side wall that states you can only return for store credit. Some advice to offer: It would be a better idea to put it where customers can actually see it like most stores with alternate return policies do (like on the checkout counter or mentioning it during checkout/making the policy clear that there are no cash returns) so they can make the decision for themselves if they'd still like to shop. Had I known I at least would have double-checked with my sister beforehand or wouldn't have shopped there at all. I don't have any family that young and I don't collect Jellycats so I have no use for the stuffed animals or the store credit. I just wasted $70 and gas...on a situation that could have been avoided with better transparancy. If I wanted to donate $70 I'd have given it to a cause that actually needed it this season. Do better.

uch a cute place! We were shopping for a first time gramma and she found the most adorable sun…read moredress with classic bomb pops all over it! The plushy's were the softest I have ever held. Not a lot of clothes for older kids as advertised on the window but we were not disappointed at all. Very pleasant and welcoming staff and I felt the prices were appropriate for the unique finds.

Wren + Willow - womenscloth - Updated May 2026

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