This company did an incredible job in replacing our roof. Truly exceptional craftsmanship. The…read morewhole process with them is amazing from start to finish. Their communication is excellent there are never any surprises,

Based on my personal experience with Rhino Roofers: My experience with them has been nothing short…read moreof a nightmare due to terrible customer service and shady business practices. First, they have a complete inability to show up when scheduled (3 times). When someone finally did arrive, the roofer was incredibly rude and flat-out refused to speak with me or answer any of my questions about my own roof. More importantly, they are trying to dodge their warranty commitments. A major issue was completely missed during their first trip out here, and they refuse to explain why it wasn't caught initially or why they are suddenly claiming it isn't covered under my warranty. To make matters worse, getting a straight answer about pricing is impossible. They failed to communicate their new estimate, and when they finally sent it, it was a confusing mess. It doesn't explain what the actual problem is, what work they plan to do, and provides zero breakdown of the costs. I have been asking to speak with a manager for over a week to get these issues sorted out, and I have been completely ignored. No callbacks, no explanations, no accountability. Save yourself the headache and hire a roofing company that actually communicates, honors their warranties, and treats customers with respect. SUMMARY: Requested a senior manager (for a week NOW) contact me regarding the following issues: 1. Severe Scheduling & Communication Failures: * Scheduled contractors failed to show up three times without notice. * Despite requesting a callback from management four times, I have received no response. * The scheduling process has been entirely inconsistent. I was told I was booked, received a text telling me to book, called to verify and was assured I was booked, and only on the fourth booking attempt did I finally receive a proper confirmation text and call. 2. Unauthorized Property Access: * The first team dispatched arrived without ever contacting me. They accessed my roof without permission and failed to ring the doorbell or knock. I was home at the time and had explicitly requested through scheduling to be phoned, texted, or have my doorbell rung. 3. Unprofessional Behavior & Disputed Work/Charges: * The most recent team dispatched was highly unprofessional; one member was actively rude and refused to speak to me. * This team simply guessed at the root cause of the issue and is now attempting to charge me for repairs that a previous team formally stated they had already completed. * Because of this contradiction, I now seriously question whether the initial sealing/repair work was ever actually performed.

I've had difficulty getting my outdoor gas fireplace working even with new parts and with the…read moreassistance from my plumber so I researched Chimney specialist and AAA was able to come out pretty quickly. They asked for photos of system in advance and came prepared with parts and new batteries for remote. Upon arrival dismantle and cleaned the system air pressured the lines and put in new batteries and at last I have a functioning porch fireplace for this winter.

I called and they came out the next day. Andres was great, he helped fix my garbage disposal…read morequickly and was friendly. Gave me advice so my issue doesn't happen again. Thanks!

Selecting a company to work a big project is no small feat. Replacing a fence may not be the…read morebiggest project, but there are so many considerations, especially when you share a fence with three neighbors. Coordination was very important. So I sent out my project request through Yelp and this company was one of the responses I received. Scheduling a visit proved to be challenging. Their AI bot was responding to the point that I was frustrated. Eventually I answered that their scheduling didn't work for me. At that point, a person intervened and told me the AI bot took over and gave me a date that worked for me. She said a confirmation was forthcoming. When I responded ok, the bot seemed to take over again. I believe the date and time I was given was a Thursday at noon because the Wednesday at noon was unavailable. But I didn't receive a confirmation. So Wednesday comes around and I'm not expecting anyone. I'm working from home in pajamas when the doorbell rings. I scramble to get dressed when I realize this person isn't leaving and might be one of the companies I scheduled. I came outside and received a friendly greetings. I apologized for being delayed and explained that I was expecting them the next day. I opened up the gate and we spent about ten minutes going over what I wanted. I was advised that I would be sent an estimate probably the following day. I never received an estimate. The writing was all over the walls. The people I dealt with were nice, but the situation with the AI bot and not getting a quote back, unfortunately didn't inspire confidence.

Poor communication. Didn't listen or pass on information that was given. All they kept asking…read morefor was my contact info so a "salesman" could reach out to me and then invited themselves to my home, without my permission.

We used them for all sorts of house repairs over months. They were honest, reasonably priced and…read morecommunicated well with us on timetables. Their work was solid. We will continue to use them.

Paul is fast and reasonably priced. I had him do some repairs and he came in at half the price of…read morea competitor the work looked good as well. When future repairs necessitate it I'll be going with him again.

I can't really give a review of the work they do as they never showed…read more We worked out a time for him to come out, initially fri. At 3pm. He texted me the nite before to ask for an earlier time due to traffic. I work overnites so told him I'd be home at 9am. Stayed up all day, no show..

They charged my sister $700.00 to install (replace) 4 locks. And they did a horrible job, installed…read moreone of the locks upside. And one lock isn't even working correctly. And refused to come back without charging her again. My sister has memory issues and they just took advantage of her. So disappointed in these people.

We had another big branch snap off our Bradford Pear, and since it wasn't the first time, we…read morefinally decided the whole tree needed to go. I chose Texas Hill Country Trees because their reviews and ratings were the strongest, simple as that. Our backyard is all artificial turf and rock, so I was nervous about damage. Jeff sent a quote within 24 hours, included his insurance, and reassured me they work over turf all the time. That alone gave me peace of mind. The quote was fair, and the crew came out the very next day. They showed up on time, got straight to work, and every single person was professional. Before anyone looks at the photos I'm posting, I want to point something out. I knew going in that I'd have some cleanup to do afterward. With the amount of work needed, especially grinding down the stump, I wasn't expecting the area to look perfect. They're tree trimmers, removers, arborists, not landscapers. And honestly, considering the work involved, they left the space in great shape. The rest is just me doing the final touches so it looks the way I prefer it. Blame it on my OCD. As for the one‑star review calling Jake rude, I'm sure there are two sides to that story, because my experience with him was completely different. I arrived about an hour after they started, and Jake introduced himself immediately. He walked me through what they were doing and explained how they were protecting the turf. He was professional the entire time. I HIGHLY recommend Texas Hill Country Trees. Don't let one angry review scare you off, my experience from start to finish was excellent.

Jake, an employee of Texas Hill Country Trees LLC, along with the crew operating truck TL-926669,…read moreacted in an extremely rude and unprofessional manner. The crew blocked my driveway while performing work in the neighborhood and showed little regard for common courtesy or respect toward neighboring residents. Before the issue escalated, I politely informed the crew that I would be leaving soon and that they would need to move their vehicle. I initially allowed them additional time to continue working. However, after they ignored my requests made from my front doorway, I was forced to approach Jake and the crew directly to clarify what they were doing was illegal and I need to go to work. Despite my repeated requests, they became argumentative and used profanity toward me, including calling me a "bitch," when I confronted them and insisted that they stop blocking my driveway and move their vehicle immediately. When I arrived home approximately five to six hours later, I discovered several trash bags filled with organic waste left on my side of the alleyway located between their client's residence (my neighbor's property) and my own. The waste appeared to have been left behind by the crew, further demonstrating a lack of professionalism, consideration, and proper cleanup practices. I found the behavior of both Jake and partially the crew to be highly disrespectful, unprofessional, and unacceptable. Please do your due diligence when hiring so called, "professionals."

Exceptional company! Company owner provides initial contact. Walks through your home. LISTENS to…read moreyour concerns & project desires. Workers are reliable, hardworking & skilled. They have been working together for 20+ yrs. I had an issue arise. Company assisted me w finding quality experts to remediate. Communication was excellent throughout job. End result was exceptional!​

Just perfect service. Was outstanding fence replacement and eve repair . Outstanding work and all…read morecleaned up. Personal were very courteous and friendly. Work was accomplished on time and at the rate quoted. Just outstanding company .

All I can say is "WOW" and "THANK YOU"! Last night was the first night I did not have to wake up…read moremultiple times to adjust our thermostat because it either got too cold or too hot in the house. Several other companies even told us they wouldn't even support our request even though our house and hvac system was new. The next time we need help, I'm contacting Aaron first!

Finally someone we could TRUST! Aaron was friendly, reasonably priced and reliable! He responded…read moreright away and honored his quote. Does GREAT work and we highly recommend his services. He really does do everything - "One call does it All!"

I just want to say thank you to universal granite for being honest, reliable and for actually doing…read morethe job from start to finish with no hassle. The communication was strong, the price was appropriate and the work speaks volumes on their experience, universal granite has a great salesman/installer, Baldo Nino delivers perfection! There are some honest companies that you can trust. I definitely will be calling these guys for more work and referring this company out to friends and family!! Thanks again Baldo and family!

From the owner: We have been operating out of San Antonio and serving Texas customers since the early 2000s…read more Locally owned and family oriented, we guarantee results you will enjoy for years to come. We focus on granite countertops and flooring, but also offer carpentry, tile services, and other commercial work. We travel in and around the greater San Antonio area as well as other major Texas cities to do installations and other contracting work. Give us a call and we can schedule a time to talk about our contracting/construction services.