Our story started with finding a gem of a reception venue, Worthington in Ellenton, FL. It was perfect for our daughter's wedding reception in October. It is a great location and a fun, old Florida lodge. We had everything planned, and then we had two hurricanes.
This review is being done because of the unprofessional way we have been treated and how Worthington Management has handled this situation. It is now seven weeks from the day of my daughter's wedding and there is still no follow-up from Management.
Imagine having your daughter's dream day become the biggest nightmare. As we waited for the hurricane to move through the area, we had no idea what would happen with the wedding plans that were made. The second hurricane affected Worthington, there was no electricity as many local businesses had to deal with. We were in communication with the wedding planner after the storm passed, this is when things were not handled the right way.
The wedding planner's text communication was not timely, she finally told us the second day after the hurricane, that "there was no way it would be cleaned up by tomorrow". This was Friday and our wedding was on Saturday. The venue cancellation for the reception was devastating. We were at a loss for what to do. We received no help from Management with finding an alternative plan for where to have the reception.
We had 120 family members traveling, still coming to FL for the wedding. There was a major communication problem with the wedding planner; she was not very good at handling this unexpected situation. The Worthington Management didn't reach out to us to help our family with this situation. We had to call to ask for our money back a week after they canceled the reception, as no services were rendered by Worthington.
We did speak to Worthington Management and she agreed to give us a partial refund and the money my daughter gave for the bar/alcohol fees. We have yet to receive a follow-up in writing as we requested or the money that we are owed ~$6381. This isn't a small amount of money, and it is unethical to keep money for services that were not provided. We are in a situation where we don't know what to do, as we have been "ghosted" by Worthington Management and have not been paid back money that is rightfully ours. read more