These guys will take care of you from A to Z and fast. They have a ton of knowledge and love to ride anything on two wheels. This gives them a true appreciation for what the customer wants and needs. Some of the best guys I've met, 100% recommend them any day. They helped me put together a killer bike with zero issues. read more

Worldwide Cyclery - Bikes Near Me - Newbury Park, California

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I would not recommend ordering a bike from this company because they misrepresent the products in their listings online, don't assemble them properly, don't remedy their mistakes despite acknowledging them, and their customer service is atrocious. I ordered a bike (a Forbidden Dreadnought v2) on 9/12/26 that was listed as a 29er. When it arrived, I found out that it had shipped as a mixed wheel bike with a 27.5" rear wheel. To make matters worse, they had not installed the lower chain guide, they had installed a chain that was too short, and did not set up the derailleur with the SRAM Transmission setup key in the correct position. Luckily I know how to fix all of their mistakes and have the tools to do so, otherwise I would have had to pay a local bike shop to do it for me. But I still had to pay my LBS for a new chain for the bike to be rideable, because as of today, 10/20/26 (more than five weeks after I purchased the bike), Worldwide Cyclery has still not delivered even the most minimal remedy for all of their mistakes. I've tried calling their customer service line multiple times and have been on hold for over 15 minutes each time and have never gotten the chance to speak to anyone: I've either ended up sent to voicemail or been hung up on the one time someone actually picked up. Their hold message also encourages you to text them, but that doesn't get a response in less than 24 hours, either. When they do email you, they send it from an email address that you can't reply to, so there's no way to directly contact the person that is supposedly trying to help you. The last time I heard from them was on 10/5/26 when I was informed that they were working with their supplier to get me the correct dropouts to convert the bike to a 29er and a chain with the correct number of links. Since then I haven't received any updates and I was given no way to directly contact the person who sent that last email. The reason I bought the bike from Worldwide Cyclery was specifically because they had it listed as a 29er and I have a nice set of wheels that I intended to put on it and the stock wheels would be a backup. But those wheels won't fit on this bike as delivered. This was mentioned to them when I first contacted them about their listing being incorrect. I also mentioned that I had had to buy a new chain from my LBS and had to install the lower chain guide and correctly setup the derailleur myself. But they haven't offered anything at all to make up for the piss poor job they've done on every aspect of this purchase: the incorrect listing, the improperly built bike, and the abysmal customer service. Hell, I didn't even bother to mention that one of the disc brake calipers arrived with a scratch (probably due to the shoddy packing job they did when shipping) because it was still functional and because it's an enduro bike and was bound to get scratched up anyway. Moral of the story, avoid this company at all costs. I've ordered bikes online from Fanatik Bikes, Over the Edge Fruita, Allied Cycles, Revel Bikes, and Competitive Cyclist and every one of those bikes were all built and setup properly as well as being delivered without any scratches due to better/more careful packing, not to mention having better customer service. Even buying bikes off of eBay was better experience than this. read more

I needed to re-tape my tubeless rim, so I went to their Newbury Park shop. They were out of stock, the only thing they had was their industrial roll, so they offered to install it on the spot. They also installed new sealant at no charge. They barely charged me for the labor, if at all. The best thing about the staff is that they are very knowledgeable without being know-it-alls or condescending. read more

I have ordered from this shop multiple times. The customer is always excellent and the shipping time is very reasonable from Southern California. They always have the products I need in stock and it has now become my go to place for anything bike related. read more

By far the best bike shop I've ever had the honor to purchase from and on top of that, they are very local to where I live. I think the best thing about Worldwide Cyclery is that everyone is genuine and will go above and beyond to help you however possible. They are honest, upfront, and down to earth. This is a professional business that has an at home feeling to it. I saw Jeff and Jared for the first time today and of course said hello. They both replied and were super nice. Take my money Worldwide Cyclery!!!! read more

Condescending customer service. After not addressing my concern and speaking past me, closed out my ticket while thanking me for notifying them that I had found my answer in the FAQ- which i never did. read more

I am a first time customer with Worldwide Cyclery and purchased two bearing extractors (November 2024). A while back, I discovered some of their maintenance related videos and was quite impressed. One extractor worked flawlessly. Unfortunately, the other (different size) extractor had issues; which was upsetting. I called Worldwide Cyclery to explain the situation. A really nice/understanding guy answered the phone and quickly resolved the situation. I was amazed at the efficient and excellent customer service! I have a total of 6 bikes in my house and always need parts or supplies - Worldwide Cyclery is now at the top tier of my vendor list. Thanks! read more

I don't usually write reviews but I really recommend this bike shop they are very professional and the attention to detail and quality of work is really good. Cody, Zack were very helpful and Trevor the bike mechanic was really great with his recommendations. I highly recommend that you bring your bike here for service. read more

They're asking for a tip... on checkout. If your employees need to be paid more, that's on you Worldwide Cyclery. And please, do pay them more! How am I supposed to tip pre-service? Why should I tip when paying *retail* prices? This is a store, not a sit down restaurant. read more

Worldwide Cyclery - Asking for a tip on checkout - Bikes Near Me - Newbury Park, California

I purchased a cyclometer through Ebay, had an issue with a missing part, and contacted them. They responded quickly and resolved the issue by sending a complete replacement with return label for the initial unit sent. I would purchase from them again either in their retail store in CA or online. read more

Professional and fast service. Had my fork and shock serviced along with a derailleur fix. The mechanic even called to explain to me what he did. In less than 2 days it was done and back on the trails. Highly recommend these guys. read more

Never had a bad experience. Their customer service is A++ and ALWAYS respond within 24 hours, usually within an hour or two! Super friendly and knowledgeable group of guys who seem to truly enjoy what they do. I heart WC. read more

One of the best Online stores, fast shipping, awesome service, guys are cool there to help you out if you need it Drew worked on my bike managed to tune it up in no time.. Andy thanks man Drew did awesome job, thank you! read more

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Got some 5def 160 cranks from yall. Besides being funny, you guys provide a great service - good stuff, great info, quick shipping. And I LOVE the cranks. Just wished I would have gone with the 155's. read more

Great selection, fast shipping, and amazing service! Bonus points for their super entertaining YouTube videos. Whenever I have had a tech question, their online chat has been super helpful and knowledgeable. read more

THE best online bike store, period. Chatted these chaps up and got my order right the first time. Sure, you can probably find your parts a buck or two cheaper on Amazon but how many times are you going to drop your returns off at Kohl's because you bought the wrong thing? Gas is expensive these days! And no, I don't support my LBS because my LBS doesn't support me - plain and simple. I suggest you do the same because that 35% markup they're making on you isn't worth the free coffee and doughnuts they bait you in with. WWC drops the knowledge and has the parts in stock and ready to go. Heck, I'd be surprised if your local bike shop DIDN'T "special order" your part(s) from WWC then tack on a fat margin! You know I'm right... And the cherry on top - if you don't know how to maintain your steed, chances are WWC has a YouTube video showing you how to do it yourself. Shoot, if I can do it then any monkey with thumbs can do it. read more

I ordered a mountain bike fork and it was delivered just 3 days later. I see some negative reviews here, but my order went perfectly.

There shipping is the worst I've ever seen, I'm in New Jersey and they are shipping me a product from Pennsylvania and it takes them 9 business days and I still haven't recieved it I could walk there and pick it up.. this is the 2nd chance I've given them the first order took almost 3 weeks they blame it on COVID ...Sorry I got something from the U.K. In 4 days..invisaframe.. backcountry got my order shipped and delivered in 4 days and there in UTAH .. What's your answer to that.. read more

I have asked questions about parts and compatibility, ordered a multitude of parts for older bikes and ordered some apparel items as well from WWC and I have nothing but positive things to say about them. They all ride, which means they are invested in their work. They have a commitment to customer satisfaction that is on a higher level than any other online retailer MTB oriented or not. Do business with these folks, you will not regret the decision to do so. read more

Stay away from this shop unless you are fine waiting a week for shipment or they happen to be the only retailer with the part. Placed order on July 14th. Got a shipping notification on the 16th. It is now the 20th and the order still did not actually ship. Was able to cancel the order and get a refund most likely because it wasn't even going to be shipped today. Printing a shipping label and not shipping the package for days does not actually count as shipped to the consumer. Your team is simply gaming the system so when management looks at the shipping analytics they see that orders are being fulfilled quickly. read more

Store left me hanging for days on a purchase. Then sold the item after saying it was available. I will no longer shop here or support their business. read more

I purchased a SRAM axs rockshox dropper on Black Friday. Went thru checkout paid. Said would ship via 2 day shipping in 0-3 days. 3rd day no comms and not shipped. I reached out and was told they cant ship batteries via 2 day (even though i literally just ordered the groupset (axs) the day before and it shipped 2 day) and then was told that they cant ship till the following Friday. I asked why and still have not gotten a response. Looking at 2 weeks for shipping when they have the part in stock. I reached back out and asked if they could please expedite shipping per original order as i have another vendor that i can get it from as i need it by Friday for a trip. Was told no they can not. Sorry terrible customer service. No comms at all why my order was delayed. I had to reach out and still have not gotten a clear response why. I canceled the order and will no longer do business with worldwide. Just my experience but this is silly and no reason why they would not ship be the part expedited or why it wouldn't ship till the following Friday. Just nope ok we will cancel. Lost a customer. Should not treat customers like this. They advertise 0-3 day shipping blah blah blah. read more

This is the best online bike shop, hands down. The shopping experience and shipping are both top class. What sets them apart though, is the live chat. Someone is always available during business hours to answer my questions and provide support if I need it. They make things really painless and that's the most important thing for a web store. Highly recommended to anyone. read more

These guys are great. Good online presence and great store front. Better than that, you see them on the local trail so you know you're dealing with people that at least know how to ride a bike. There's never any attitude or ego when in person or on the phone. I'm always happy to support the local shop over Amazon read more

They are terrible at international shipping, hide extra duty charges until the bitter end. Way over priced

A+++++++++++++. I bought a X01 Eagle set on eBay through these guys (awesome price, BTW) when I realized I needed a Press Fit bottom bracket and a new chainring (34T not 32T). I called them up after I placed the order and they were able to make the changes at NO COST. This avoided the additional $70+ fee for the chainring and the frustration of having to buy another crank. Highly recommend these guys. read more

Worldwide Cyclery is a great company. I contacted them on Instagram. Having a few questions about my bike and a package that I had ordered. They responded very fast with great information at hand. Reamonn was the worker who I was dealing with. He had a great attitude Nd seems to really love what he does. I will definitely be shopping there again and buying a new bike there down the road. Thanks for the help read more

I bought some pedals. Been waiting on them for a month. No reply to emails or a call back. First and last time customer. Too many better cycle stores out there. Stay away from them. read more

I may not live near this awesome bike shop but if I did this would be my "go to" bike shop. Unfortunately, I live on the other side of the US. I've ordered several products and had a few conversations with them via phone and email and they have been absolutely terrific. They are run by people who love bikes and ride themselves. The company owner, I learned was a UCI pro downhill racer. My point is: they get it. They honestly get it. Shipping is super fast and it makes me feel like I ordered something with Amazon Prime. Remember I live on the east coast which typically takes about 4-6 days. On top of that they don't charge shipping anywhere in the US! If you asked me how could they get any better? If they started selling Scott products and gear as they are impossible to find locally and online. read more

Pro level mountain bikes tuned to perfection. As there is no Yeti dealer in Los Angeles proper, I made the haul out to Worldwide to ride a number of the Yeti SB bikes. Staff set up the suspension for eachbike on the spot and allowed me to ride them all in the complex where they are located. This was a perfect experiance. These boys have there shit in order. A different, more serious way of purchasing a bicycle... read more

I'm a mom who knows "zilch" about bikes, but my son is an avid mountain biker and I wanted to get him a birthday present that he would really use. This place is FANTASTIC! The guys were super helpful and knowledgeable. I gave them some info about my son and they made great suggestions (Turns out that they are all avid bikers, as well!) Customer service gets an A++ The gifts were a huge hit and my son was really happy with the choices that the guys helped me make. The store is clean & organized and I can't recommend them enough! Great job, Wordwide Cyclery! read more

The best online bike store. Love the YouTube channel and their blog too.

Great inventory. They had the best starting price on the fork I wanted and then I used the 15% newsletter sign up coupon. Stoked with the fork and it got here super fast. Nothing but good to say about World Wide Cyclery. read more

I have yet to visit the storefront, but every online order I've put in has been a great experience. All orders ship out super fast and keep me on the trails. Their prices are fair and competitive and I love supporting awesome businesses. This shop has truly made a name for themselves in the industry and I hope to make it out to SoCal to ride with them in the future. Cheers! read more

​​My review is based on my online experience with WWC. I have ordered multiple times from WWC, and everything was perfect. Speedy shipping is one of my favorite things WWC offers. It's not the cheapest place where you can buy MTB gear, but I like to support local businesses rather than big retailers. Plus, I value the education they provide with their youtube channel. If the price difference is not too big, I will order from WWC for those reasons. The main reason why I took off one star is because of their website. I wish WWC would allow people to review items since it is always nice to read what other customers have to say about an item. I also wish I could refine their filters more. For instance, when I am looking for new tires, I would like to narrow it down to 27.5 or 29er. If they added those improvements to their website, I definitely would give it 5 stars. read more

Even when shopping on-line Worldwide Cyclerly provides the personal touch...reaching out to make sure order was as expected and to make sure all smooth sailing (pedaling)...great selections - well stocked - competitive pricing and fast shipping! They even reached out to help me find a simple $3 end cap for mountain bike shock...Seriously - who takes the time to help a customer with something that menial?! This team rocks! read more

I've ordered from here several times and always have a good experience. Dispatch times are always fast and the staff are knowledgeable, friendly, and quick to answer any questions. It's obvious when the staff have a passion for biking, and it's always a pleasure to do business with them! read more

Super slow to get your stuff in the mail, but they did refund me my money for taking forever.

Always a good transaction with Worldwide Cyclery, I even called up and described a problem with my DH bike, thinking I was probably needing a new derailleur the guy I talked to suggested a new chain, so I got the chain, and it fixed my problem! nice! Its nice to have a place with knowledgable people you can get some good advice from. read more

Gotta shout out to the Team at WC....they're great and the followup is superb. Really like buying from these guys, always helpful especially if you have questions regarding your order. Real pro's that care about your experience, hats-off to you! read more