Horrible customer service! The way this place is managed has to literally be one of the worst experiences of any business I have ever stepped foot into. So let me brake it down, I went there and it seemed to have a good amount of equipment even though it's one of those tiny gyms, but the gym I was at before was super crowded and this place never got crowded at all so that was a plus in my book. So making a very bad decision I decided join the guy who signed me up gave me a trial for their $30 a month plan(which I didn't want they have a $10 and $20 a month as well) he said I could just switch to the 20 a month whenever. So whenever I asked to do that the front desk guy said that he couldn't do that and the person who offered it wasn't following protocol. So that left a bad taste in my mouth. I figured I could negotiate a way to work out switching plans but I figured oh well I have another month so I'll do that next month than I was working out and some guy I guess the manager or owner told me not to drop weights. So there and then I realized the gym wasn't for me and I needed to go to one geared toward aggressive heavy weight lifters. So I told the guy in charge (manger and or owner?) I wanted to cancel my membership(by the way I did not sign a contract it was month to month) he got very combative arguing with me for wanting to cancel just because he told me to stop dropping the cable weights. So the other guy at the front desk didn't have access to cancel my membership so the manger that was arguing with me said "write his name down I will cancel it later" that was completely unprofessional he should have canceled it with a smile on his face and assured me I would not get charged anymore. So I said as long as you can promise me I won't get charged next month I will ok with that, the front desk worked said (referring to the manager/arguing guy) he's the boss and he's the one who does that. So they LITERALLY could not let me leave assured that my cancellation request would be rightfully fulfilled, well I called them numerous times and nobody even picks up the phone there. I figured I could call and get confirmation it has been cancelled, not the case with this place! Sure enough a month later and $30 is withdrawn from my account. So now I have to drive up there tell them I want to cancel again(which obviously doesn't do anything) dispute the charge with my bank and de activate my debit card so it wont get fraudulently charged again wait as the bank retrieves the fraudulent $30 charge. Holy cow! Then in retrospect I look back at the ONLY reason I joined I the first place, because it wasn't crowded! And I thought oh of course it's not crowded cause this place is run like such an unprofessional fraud of a business know body is going to sign up for a membership when they here about how much of a hassle it is when you cancel your member ships. Folks stay away, beware of his(manger/owner?/rude arguer) deception. read more