I hired Jennifer to represent my uncle. At first, she sounded promising. Stold us the job would…read moretake "about 12 hours," welcomed my help as his niece, and even asked my profession (I told her I'm in accounting). She said, "Good, now I know who I'm dealing with." I organized and prepared all his documents, condensed everything into simple summaries to save time and money, and expected a professional, efficient process.
Unfortunately, that's not how things went.
* Missed deadlines and ignored emails: For about two months, she said she would send the proposal to the opposing party but never did. I had to follow up weekly, and when she finally replied, we were billed for those communications.
* Clerical errors billed to us: She made repeated clerical mistakes in filings and correspondence, which we then had to correct, yet we were charged for her time fixing those errors.
* Avoiding responsibility instead of correcting issues: When we pointed out inconsistencies and errors, she began emailing about withdrawing as counsel rather than addressing our concerns.
* Poor preparation for court: She never briefed my uncle before his hearing and instead texted me during the hearing with instructions on what to tell him, such as "STFU". English is his second language yet once the concerns were raised she insisted she would only meet with him alone and refused to allow me to interpret, making communication nearly impossible, which is ILLEGAL.
* Communication breakdown after we raised issues: Once we brought up her mistakes, she stopped dealing with me directly, even though she had previously approved my involvement and told me she was glad someone detail-oriented was helping.
Because of these issues, we now have to hire a new attorney to get caught up and fix the mess left behind. This caused unnecessary delays, stress, and extra expense.
We plan to file a complaint with the State Bar regarding our experience. I'm sharing this review so others can make an informed decision, get every promise in writing, confirm timelines and billing in advance, and read other reviews carefully before hiring.
(Once we decided to change attorneys, I reviewed and questioned several overbilled or inconsistent charges, and as a result, I received a partial refund.)