Using yellow cab for about 7 years experience many fabulous drivers they seem professionals in their industry. Friendly courteous reliable drivers pleasant and helpful. read more

Drivers and operators need a reality check. worst custom service. I was also late too work waiting for a cab read more

Wow There's always room for a positive even when your grabbed with negative! Paul needs a pat on the back A GIANT 1 I ​was down to the wire today was in a panic! Jumped in​ a cab and spit my expectations out and boom I was where I needed to be and back home! Not only did he get me there SAFELY but fast Having a severe anxiety disorder ​and he also brought me down instead of being judgemental! A lil bit of understanding and kindness goes a very long way! This city needs more of this! I've made a complaint when they didn't come through on time but there's always room for improvement and it's luck of the draw who you get... read more

At 3:41 p.m. I requested a cab to go from Worcester to Leominster. After more than an hour and a half standing in the rain (in November) and no less than 5 yellow cabs driving past me, I was finally picked up. During that time I called back twice and was told by a very rude woman "people all over Worcester want a ride", among other things, none of which were "I'm sorry." By the time I was finally picked up, it was too late for me to go to Leominster because the location would have been closed by the time we got there. Obviously, I am not happy. read more

Prompt courteous service. Very professional experience. Very nice and comfortable cab. I have used them several times.

Love the new automated answering system you've added. Like tapping a number for my address. Making it quicker to order a cab. Keep up the good work Yellow Cab. read more

thanks for the rescue. Abandoned at emergency room by another cab company, Yellow Cab was there quickly to take me to my destination. compassionate and helpful dispatcher. thanks again read more

Negative zero the dispatcher was very rude after my request for a cab to shaw's supermarket near the doors people come out... A cab came and left without me.. Wish there was a different cab company so I didn't have to deal with ignorant people read more

The dispatcher is very rude and not customer friendly. A lot of the drivers smell, the cabs are dirty, and they sound and feel like they are gonna break down during the fare read more

They took my credit card information and then never came. Never picked up the phone after that. Don't trust them

Fast pick-up response and excellent service at affordable price, for appointment-destination ride. However, for return ride, called several times, with no answer, and no voicemail option. read more

We went with yellow cab BC when I called and asked for an estimate of the pricing, the station took the time to open up a map and get me a real estimate. I had called another company in the area and without hesitation (and without looking up the distance) was quoted 15% higher. So I scheduled a 6am pickup from yellow cab. While I was amused that the driver stopped at my house and then drove away as I was coming down the driveway (maybe hard to see the house # or us as it was dark), he was back before I had a chance to call the station up (to make sure he was coming back lol!) Either way, we left before the 6am timeframe. So he was still on time for the pickup. He was friendly (too friendly for 6am?! Haha), and efficient, and got us to our destination on time. read more

Unfortunately the company is really terrible.The owner's son (I believe) is the rogue dispatcher is rather disrespectful and extremely condescending and very rude.I take 12 rides to work weekly and it's quite a challenge when he's on the clock so much so I've had to look elsewhere for a ride.W/15 employees and more than 1/2 million dollars in sales last yr, more training would behove this company.When you ask the dispatcher what time will the cab be here they hang up. There is 1 dispatcher name Dean who is a gentleman and I pray he's'working.It's rather sad when all the drivers I here,talk smack about the lack of people skills about this rogue dispatcher.I trust it'll get better w/proper training.I"m mean it's clear reading all the reviews about this dispatcher needs some positive people skills. read more

The absolute worst I left my phone in the cab and called then with in 5 minutes of being dropped off and the woman that answered the phone yelled at me and said I probably lost it some where else and that people call her all the time and claim to have lost their phone in the cab. Very rude zero customer service. These is the type of things that give Worcester a bad name. Just a horrible person working the phones who has no interest in customers just when her shift is done. read more

This cab service has been going down for years. As a long, long time rider I can honestly say that I was once again picked up by Cab# 3 and once again he fails to listen to MY directions as to how to get me to my destination. An extremely simple task to be performed by a MORON. Wears a red and white bunny hat and drives cab no. 3. Don't get in. He doesn't know his ass from his elbow. read more

Let's set the scene: It's 1995. I'm a freshman. Someone imparts wisdom - Remember this number, it could save your life. It's a catchy number, and I like number patterns. 754-3211. It sticks in my head. I like it. Back in those days, Yellow Cab had some pretty sweet deals going on with my college. You have a student ID? Hello discounted fare. It's late late at night and you're a female alone? Hello way discounted fare. I think most of those deals are a distant memory by now, but I can't even begin to count the number of times Yellow Cab was there for me. Fast forward a few years. Me and the girls are back in Wista for a reunion. We're staying at a hotel, and want to get over to the bar where we spent our junior and senior years to meet up with our friends. One starts to grab a phone book to look up a cab number. "What?," I say, "You don't remember the number? 754-3211, didn't they teach you that when you started school?" They answer in the negative, and I realize they didn't live in my super-cool dorm with me. 745-3211. It's 12 years later, and I still remember the number... read more

I've been a regular user for over 5 years. Decent cab service, on demand, does the job. Took off a star for the following reasons: 1. The cabs could be a little nicer- I do get the odd one that smell like smoke (or those rancid tree shaped fresheners) or is not as clean as I'd like. It's getting better as the old cars are getting replaced. 2. Couple bad apples- in the last 5 years I've been left waiting three times, and have had a hand full of grumpy cabbies. But wait, those are big deals! Why 4 stars? Here's why: 1. They sometimes turn off the meter for me while I ran into the post office, when we got stuck in traffic, when we're "almost there", and if the trip is longer than they expected. 2. You can pay by credit card. Tip? Do cash if you can. The drivers appreciate it. 3. Never been perved on by a driver. Ever. Not so much as a comment about my clothes. 4. The cabbies that do talk are wicked friendly 5. With the exception of the 3 times (in 5 years) I've been stranded, the drivers are very prompt 6. $10 will get me home from pretty much anywhere in Worcester read more

Questionable and outdated practices. Dispatchers always hang up immediately without even saying goodbye or have a nice day. Called one today only because it was snowing and I couldn't find an Uber or Lyft nearby (all of which would've been cheaper including a $3 tip). Although the driver got there quickly, I had to read him my card number and expiration date when we got to my stop as he entered the information on his screen up front. This was very tedious and time consuming, as well as rude in my opinion because I had to tell him how much I was leaving for a tip before he could complete the transaction. As if that isn't a conflict waiting to happen? Also, he was writing something down on a clipboard which seemed very suspect to me. Later I called dispatch again, and they assured me this was all part of their standard procedure. I'm pretty sure you can't use someone else's debit card online without the security code in the back, but still, it just feels very unnerving and frustrating because this is the 21st century. read more

I feel bad leaving this review because the drivers I've encountered have been excellent, beyond excellent, but dispatch is another story. I've had one person who was helpful, yet still had attitude. All of the individuals I've spoken to have either been short or given me full blown attitude. Update; improving. read more

I am over happy with yellow cab service they pick me up every day from the Christofer House @ 7 every day Monday through Friday and the dispatcher and drivers are beyond awesome, keep on a rocking Thank You Diane Rodriguez read more

Called 5 times late at night on 4/25 and have women agent hang up on me every time, not even consider that this was an emergency request. She was very unprofessional using vulgar words. I will never use their service and will recommend to all me friend to do the same. It was the worse experience I had and very disappointing. read more

"How can Worcester Yellow Cab improve?" You can begin by your drivers not knowingly and intentionally stealing from your customers. And when a customer calls to tell you about it you could try not being dismissive and rude and insinuating the customer is lying. After paying my fare with the in-car point of sale terminal, your driver took my ATM card right out of my hand, without my consent. When I asked him what he was doing, he insisted the transaction didn't go through and proceeded to manually key in a duplicate charge, again without my permission as I'd already paid. Just to be clear, I didn't hand him my ATM card, he snatched it right out of my hand. I'm quite familiar with how your POS systems work - I got the "Approved" message from the terminal in the back seat, so he absolutely did as well in the front and yet intentionally charged my card, which he possessed without my permission, a second time. Now I've got 2 charges on my bank account and also an overdrafted bank balance. When I called you this morning about this, your dispatcher was dismissive and rude, talking about how she has people lying about being charged twice all of the time and then hung up on me. read more

Honestly, I've been calling this cab service ever since I started working at my job downtown two years ago and (some) of the cab drivers are awfully nice and are genuinely considerate. Others, I've had tried hitting on me and even asked for my number even Also, the occasional second hand smoke aroma which Id rather not deal with but I'll live. So unprofessional but my destination is all that matters so I can suppress these actions. The only REAL complaint that I have about this company is the customer service. Oh my goodness! How rude are they ?!! Literally the rudest people I've spoken to. There is only two woman whom voices I recognize that are nice but The other dispatchers are extremely rude and seem to have a bad day every time I call! Three stars- because the nice cab drivers save it from one star. read more

This is my first time ever booking a cab in Worcester as I need a ride to catch a bus tomorrow. When they picked up my call, they asked for a time and I gave them one. Then when the call center lady asked for me to "spell" my address, I began to spell it. Two seconds later, the lady snidely said "I can spell your street address lady," and so I stopped. Next she rudely said I have to call the following morning, when I already stated that I could only request for a taxi on evenings. She then said the word "sheesh" on me. Who in customer service ever says "sheesh" towards a customer? Then she said I was set, and hung up before I could even confirm that she even took my address and time correctly. If you don't like your job, quit and find one you like. Then, you won't act in such a rude and unprofessional manner to others. Honestly I won't be surprised if no taxi comes tomorrow. Never using this again. I might switch to Uber, who knows. read more

Yellow Cab is a bunch of bullshit. Whoever rides in their cab needs to know that they will absolutely try to cheat you. I came home one day from Boston after having one of the driver tell me that the drivers knows Worcester/Boston area. It's impossible for them to get lost. So know where you are going and print out a mapquest before you sit in this stupid cab. I took it many times to get around Worcester and gotten lost/overcharged just as much! read more

Being new to the Shrewsbury/Worcester area, I was quick to learn that taxis are the way to go for weekend/night-time transportation. I've used WYC four times now and overall, I love them. They have been prompt, polite and friendly. They drive responsibly and, as oftentimes it will be only be my roommate and I traveling, I trust them to get us to our destination and home safely. Out of my four experiences, I was most disappointed with the most recent one. The cabbie started off by honking NUMEROUS times (at 10:45 p.m. outside an apartment complex) to signal he was there. When we went outside, we found out he honked because he had been waiting for 10 minutes. Apparently, the dispatcher was supposed to call us, but never did. For the first 10 minutes of the ride, we listened to the cabbie rant about how much he hates the company. For the duration of the ride, he was vulgar, drove somewhat recklessly and worst of all was TEXTING WHILE DRIVING. I'm sorry, but if the whole purpose of me paying you for a service is to get me there safely, texting and driving is NOT what I would expect. This is unfortunate, and I still plan on using WYC again in the future. They should, however, be prepared for a call on Monday morning when the managers are in office. read more

I had to use Yellow Cab because Uber got 2.4x surcharge at the moment I call. It would be my one and only time to ride with and I swear that I will never use this again. This is the first time I've seen a car this dirty. The driver took a longer road to take me to the destination. It came out with $17 after tip for a 10 minutes trip. For the ride back, I took Uber and it costed me only $7.20 and I don't need to tip the driver. I recommend Uber/Lyft and never use Yellow Cab read more

Biggest joke of a service consistently takes minimum of a half hour to show up, she has terrible costumer service, don't use unless you are in no hurry read more

This was my very worst taxi experience ever! First, he was 10 minutes late, and argued with me about that. When I told him I was going to the Auburn Mall, he told me it wasn't worth his time to even get me! I told him I had to be dropped if at the back side of Macy's at the employee entrance, he argued with me. Tall bald black gent....rude and arrogant. Laughed at me because I was so upset by him....then he spur in the ground. Disgusting excuse of a person. Has NO business in customer service. Next call is to the Taxi Commission in Ma. to lodge a formal complaint. read more

Worst cab experience(s) ever. Unfortunately though, they are the only service that offers payment via debit card in Worcester as far as I know. So whenever I don't have enough cash with me, I'll have to call them. Drivers are always extremely rude, they can make a scene out of anything. It's really a joke. Onto today's story, my friend called a cab to her place and wanted to go to Goldstar while picking me up midway. When I got into the car, the driver was literally YELLING at her because she didn't clarify enough about what we wanted to do. Then he started driving extremely fast and kept on yelling at both of us. We feared for our lives and said nothing until we got there. Then we called the dispatch and let them know about the situation, they didn't care a single bit. We had to call them again for returning home. We saw a yellow cab after 15 minutes and it didn't stop, we were outside waiting. Then I got a call from the driver, again, YELLING "I'm outside". I said we couldn't see any cabs while he just hung up. Called the dispatch again, the lady said the driver left because we weren't there. By that time 25 minutes have already gone by. If you ever need a cab in Worcester and you do have cash with you, do NOT call yellow cab. Call Spanish cab as your first choice. They are really awesome and much cheaper. read more

Wow this company's biggest problem is the dispatchers. They are so rude and uneducated my God they will hang up in your face while you actually in the middle of explaining them where the hell are you exactly. I'm so tired of these so called cab companies in Worcester I SUGGEST EVERYONE TO JUST USE UBER/LYFT you will save money and you will not have a bad experience with a stranger on the other line of yellow cab company read more

(can i put negative -5 stars please) I AM SO CALLING the BBB on these people. And suing. these so called hacks stranded me in spencer yesterday. I got a cab ride from worcester to spencer on saturday night.. it was fine.. the cabbie said call back in the morning when you need a ride I called at 10:30 the next morning as i had to work in newton at 3. they said the cab would be there within 20 minutes... not only did the cab never arrive but each time i called back they hung up on me.. they said the cab had came out there and i wasnt there.. when i was standing out side the whole time... and had the phone in my hand.. no calls. the topper is.. i called everyother cab company said yellow cab called us and told us not to come get you. I had liberally tipped the driver the night before.. these people are crooks and they now owe me a days worth of pay and i WILL be taking them to civil court. I was finally able to convince red cab to come out after speaking with a supervisor.. and they did a splendid job. DO NOT USE YELLOW CAB. read more

My sister and Mom had to take a cab because they locked their keys and phone in the car. The cabby and dispatcher screamed at them when they asked for clarification on the fare because he didn't turn on the meter. When they called to talk to customer service they got the same dispatcher who screamed at her again and then yelled at her when she asked to speak to his manager and then hung up. Atrocious customer service and incredibly unprofessional. This is why people use Uber. read more

I had a horrible experience waiting an hour for Red Cab, so I called Yellow Cab and they arrived in 5 minutes. The driver took me home using the best possible route and saved me $1.00 from what I usually pay. On top of that, the driver helped me carry my 50 lb. luggage up to the door step. I'll always use Yellow Cab from now on! read more

For what its worth this should be what a great experience would be (5 Stars) After the lack of Professionalism from top to bottom dealing with All the Staff - - God awful ! Never Again read more

We've had two great drivers in a row. They were safe, and one showed up exactly on time very early in the morning when we reserved the pickup the night before. The dispatch was a little terse, but that's a small matter. read more

Awesome! I originally called red cab and after 45mins of waiting outside in the snow I called yellow cab and they were their in 4 mins flat! Driver was great and I will only use yellow cab from now on! read more

I was dropped off at a destination which was new to me (I'm a regular customer), going to meet people whom I've never met before. The driver was aware of this. After ten minutes he came to the door to check and see if I was okay. LOVE Yellow Cab. Thanks again, buddy@ It was like having a big brother looking out for me. :D read more

I have used yellow cab countless times, the drivers are kind and usually extremely personable. The biggest complaint I have is the customer service by the discharges. I had waited 45 minutes for a cab outside in the snow, I ended up walking to my destination and got a call from the young woman I had spoke to before when I called for the cab. She said I wasted her "peoples" time and yelled at me for about 2 minutes. As soon as I tried to explain the situation she hung up. I now use red cab religiously and have never had a problem as I have with the unprofessional company they call Yellow Cab. Beware! read more

I use Yellow Cab all the time. The dispatchers are very courteous and efficient. The drivers are friendly and know the city roads and shortcuts like the back of their hands!! Today I had yet another excellent experience with Yellow Cab and a driver named Al. He was so incredibly friendly and polite. We had a great conversation on my way from Chandler Street to downtown. (Yes I'm that lazy lol) Anyway, Al was very knowledgeable and we discussed politics, astrology, Christopher Columbus and the importance of true friendship on our trip. He was very kind and really made my day. Keep up the great work yellow Cab! And Al, THANK YOU!!! read more