I visited this station for it's historical significance. Although not the original station (built…read morein 1875 ) in town, this building was completed in 1911 for the Boston & Albany Railroad. At it's peak, 140 trains were making there way through this station, daily. Over the years it has served a variety of railroads and switched hands multiple times. As routes were moved away from Worcester, ridership decreased and in 1972 Amtrak boarded up the building and began to use a much smaller brick building nearby as it's station. By 1992 a group of locals began efforts to rehab the old station to it's original beauty. After several years of effort and planning, during which the building was purchased by the Commonwealth of MA, the building finally began restoration and in 2000 the building reopened to railway passengers. A small part of the station is set aside for rail passengers. Here you'll find a map of commuter rails and a MBTA ticket kiosk. There is no Amtrak customer service available here. You can purchase Amtrak tickets originating at this station through their web site. There is a small waiting area, a Worcester public library book vending machine, a police substation and a QR code that will link you to a walking tour of the Blackstone canal area. There is an elevator up to the platform level and ramps down to the bus level. Three vending machines are available for snacks and beverages. Public restrooms are older but clean enough as public restrooms go. The main part of the building is a beautiful vaulted hall that can be rented out for private events. This area is closed off during event and open to the public when not in use. There are also two dining areas off this main hall and a parking garage next door. The official website has information about renting the event space. Another example of the beautiful historic architecture you will find in this historic city.

I have been going by this train depot my entire life ...like 100's of thousands of times. I lived…read moreright up the street for a few years in my childhood and most of my life it was boarded up and in disrepair. About 20 years ago they decided to remodel it and spent millions of dollars to renovate it and bring it back to its glory. Every time we would drive by I wondered what it looked like inside and think that I needed to check it out someday. So a few days ago as we drove by my husband said "do you want to stop and check out Union Station?" YES!!!! There is a parking garage directly behind it with easy access into the station. The station is HUGE (well, not as big as the NYC!) and we walked throughout checking everything out. The station was pretty quiet on a Saturday afternoon and everything was closed (restaurants, coffee shop, police station etc), there was just a handful of people either waiting on a train or bus. The architecture was absolutely beautiful as most buildings built in this era were. I have no idea how well the ticketing and schedules work, but it is definitely a beautiful building worth checking out.

Despite assurances from OurBus August 26 2023 on various sites Our Bus has no 6am Saturday buses…read morelisted from Boston to Port Authority NYC in October and beyond. The only contractor who appears to go the PA is Coach Company. Instead Our Bus has contracted with smaller companies which do not have PA STOPS. Our Bus pushes its non-refundable multipack tickets creating the impression its delineated PA stop is a regular one. False advertising.

I've been riding ourbus almost weekly for about a year. I can't say enough about the customer…read moreservice and value (especially the bus pass). Also, big shout out to Norm for his jokes and consistency (Nyc and Worcester route)

Been on a couple trips with them and they've been great. People have been friendly and courteous…read more Not a big fan of the assigned seating, but its not a huge enough deal to make me steer clear. Even the one time they canceled they gave plenty of notice, unlike another company I've used.

what can I say. I'd love to tell you the nightmare of our last FOXY The wife, I'm told scheduled…read moreanother trip with them to NYC in December. Nothing short of 1,5mg of Lorazapam will get me on that bus. Travelers BEWARE!!!!!!

This woman is a driver for your company, talking shit about a child after being left on the side of…read morethe road by his bus driver because they didn't know where his new house was. She goes on to even make the judgment that his emotional reaction is attributed to being on the spectrum after walking AIMLESSLY for who knows how long, to then luckily recognize a friends house. I would absolutely NEVER trust my child with this woman. She clearly has no critically thinking skills, or accountability when it comes to the safety of the children on her route. You cannot justify abandoning a child in an unknown area and insinuate the cause was the child's lack of intelligence or possibility of being on spectrum. Absolutely disgusting. https://www.facebook.com/reel/1159198151534514?fs=e&s=cl

Often doesn't pick up children, has them waiting in rain and lightning for half hr! Some drivers…read moreare unprofessional and unapproachable for kids, as well as a heavy foot. NO communication to parents when their half hr behind, that's probably the biggest problem. Text us so we arent standing in a storm waiting for a bus that isn't coming!

We had a great experience with Local Motion for our wedding! They were responsive and easy to work…read morewith during the planning process, and all of the drivers were on time and professional during our wedding. Highly recommend for seamless wedding transportation!

Stay clear of this company. I booked two buses for my daughters wedding -one showed up 25 minutes…read morelate and the other 45 minutes late . In a panic I tried to call but could not get through to anyone. . I never got a call to inform me they were on the way . No communication whatsoever, so I assumed they just weren't coming. Many of my guests quickly found alternate transportation . When they finally came the second bus left empty sInce the riders had already left. After the fact , when I dealt with the company they said the problem was they had used subcontractors which they had assured me that they did not use them when I signed the contract . Then they had the gall to try to charge me for the second empty bus. This is a horrible company. Go anywhere else.

WORST transportation company. So disorganized! WORST service! I rather walk.one star because you…read morecan give them a zero but that's what they deserve.

I agree completely with the previous reviews. They are highly unprofessional in all senses…read more They hang up the phone; they cancel the rides due to climate conditions. What is perfectly reasonable, but they don't give you a call to let you know. They have a driver - histericalwoman - in Massachusetts who is extremely rude; if you complain that you need to change seat because you feel extremely uncomfortable with 2 other people in a seat; she calls you racist and tell you to get back to your country and many other offenses

Such a great service they give, drive was very professional, thanks Bethany Transportationread more

The best we got the Mercedes shuttle to Gillette Stadium was fun how the bus is party styleread more