The staff are just amazing, great customer service, staff go above and beyond. My dog Toby loved it…read morethere, he gets a lot of play time with with other doggy friends which have helped with his social skills, Toby have a lot of fun and completely falls asleep the moment he gets home. I trust Red Dog Pet Resort and you should too !! :)

Our dog stayed here for 5 nights for the first time recently. We have been looking for somewhere we…read morefelt comfortable leaving him while we go away and we are so happy we found red dog Saugus! Every person was so communicative and he loved it! He also got a groom on his last day and my whole family says it's the best groom he's had in awhile

I just love the Dog Mother she loves dogs and takes very good care of them!…read moreShe also rescues dogs and her kennel is clean and she has a huge back yard for the dogs to run in. Your dog is safe at this kennel as she over sees everything ! I would give her 100 STARS if I could .

We love Melissa and her staff. We have been bringing our dog Nash here since he has been 3 months…read more He goes here 2-3 times a week and jumps out of the car to go meet at the gate. I would strongly recommend The Dogmother to any and everyone. Rates are great and your dog could not be in better hands.

Linda has been walking my dog for about 2 years now and she is just the best! First, she loves my…read morepup as much as I do! She has always been really flexible with scheduling (last-minute work from home days or a soon-to-be much more variable schedule). She always makes sure to let me know well in advance if there are days she won't be available so that I can make other accommodations. She also just goes the extra mile to let me know if there is anything "off" with my dog (or even with my apartment). She even bought a bag of my dog's favorite treats just because she happened to be at a store where they had them for a good price! I could not ask for a better care-taker for my pooch. I highly recommend Linda for any pet care.

Linda took care of our senior (17 y.o.) cat while we were on a trip. She (the cat) needs a little…read moreextra attention and we worry about her because of her age, and Linda did a wonderful job with her care and feeding and kept us up-to-date on how she was. Good rates and very responsible; highly recommended.

I have only positive things to say about PetSmart in Saugus. I brought my dog, Chloe, there…read morerecently to be groomed. She had been there many times before. The groomer noticed that Chloe began to behave strangely and when she picked her up noticed that her snout was cold and that her gums and tongue were white. They immediately took her to Saugus Animal Hospital. When she arrived there, Chloe's blood pressure was extremely low. She was very sick and we had to rush her to Mass. Veterinary Referral Hospital in Woburn. There we learned that Chloe had an aggressive form of cancer and was bleeding internally and had fluid around her heart. We were blindsided by this. Chloe had shown no signs of anything being wrong. She appeared to be a happy and healthy 7 year old dog. We said our goodbyes and she was euthanized. I want to give special thanks to Dr. Bloom at Saugus Animal Hospital. She did everything she could for Chloe. Also, my heartfelt gratitude to Jennifer, the groomer at PetSmart and to Anthony, the store manager. They went above and beyond. They stayed at Saugus Animal Hospital until we left. They were both visibly upset. Anthony followed up with me the next day. PetSmart paid for Chloe's cremation and urn. They certainly didn't have to. They had done nothing wrong. But, it was a very kind gesture. Thank you again to all involved. RIP Chloe...the sweetest dog.

Your cashier who's an older woman is the most rudest person I've ever encountered at your store…read more This is 3 weeks in a row now, she needs to be nicer or else get another job!! She's awful!! And very mean. This happened for the third time tonight

It's a very welcoming environment, for both the dog and the so called "owner",…read moreStaff love the animals. The groomer has a sample board showing all of the various types of cuts. Just always a lovely experience

I hate writing a negative review and would normally just let it go, but I can't in good conscience…read morerecommend this business for daycare as my life and my pups life has been completely altered after sending him here. I moved to Boston in November and decided to send my dog to daycare and boarding here as it's close by to my home. Previously my dog was in daycare for years in our other city we lived in and he absolutely loved it. Immediately upon arriving to this location it is incredibly small. I believe they take the pups on pack walks so they're not inside the whole day. It's so small inside I don't see how they even have enough room to play. I started sending my dog here on Saturdays and I noticed he would start crying when we would turn onto the block. I'd drop him off and he would have a complete meltdown and I didn't understand why, as the staff here is incredibly kind. I also had to start traveling for work, so when my pet sitter couldn't stay with him I'd send him to boarding, which they'd transport him to their Roxbury location. It was like pulling teeth to get any updates on how he was doing. They don't answer their texts sometimes for a full day. I had to beg them to finally start uploading a report card just to know how he was doing or if he was ok. The lack of communication alone should have been a big enough red flag to stop sending him here, along with the stress he seemed to be under upon drop off and pick up. In January I sent him for boarding for a work trip and a couple days after I picked him up he got incredibly sick. He ended up having to be hospitalized for a couple of days and I paid almost $10k in vet bills. They said he likely caught something from another dog. Several months later, again after a work trip he now won't let any of my dog walkers approach him with his prong collar. I don't know if maybe someone at the Roxbury location handled him aggressively with his collar, but he's 5 years old and has been wearing this collar since he was a year and a half old. We have never had issues with it until I started sending him here. I have no idea if something happened to him at that location since their communication is abysmal. A couple of days after this, I saw a Facebook thread of a woman who sent their dog here for a simple nail trim and they gave her pup back with a popped blood vessel in its eye and said they had no video footage to provide when she asked. Everyone in the comments said that a popped blood vessel in the eye is a sign of strangulation, and people started sharing their terrible experiences about this place. This would make sense why my pup doesn't want anything near his neck anymore. I'm not sure why there aren't many google reviews, but there were hundreds of comments of people sharing their unsettling stories here. On top of the financial stress this has put me under, I've also had to completely change my work schedule to walk my dog since he doesn't trust any walkers anymore. I now have him in a harness and have been doing more training with him, but I've had to cancel all of my travel for work because of this. I've never had any behavioral issues with my dog until sending him here.

Big Daddy's is really an amazing service owned by amazing people! We learned about them from a…read moreflyer posted at a local park. When my husband's job changed and he could no longer take our cockapoo, Vivi, to work with him, we reached out to the owner, Billy. We have nothing but good things to say! They pick her up in the morning and Vivi runs down the stairs to see them. And when they drop her off in the afternoon, she's exhausted but happy, and never smells bad (a problem we had with another local doggy daycare). They post videos/pictures on their facebook page, and it seriously brings a smile to your face when you see your dog having fun. She hasn't seemed to pick up any bad habits, either, which was something we worried about. You can tell Billy and Eric really care about dogs and their business. Highly recommend!!

My husband and I cannot say Thank you enough to Bill and his staff for taking care of our 2 babies,…read moreSydney and Ripley! We were going on vacation and we sent them there for 10 days and I was so worried Because they have never been to daycare/boarding or even a dog park. A lot of people don't like the breed of our amazing dogs so we were always hesitant to bring them anywhere. Bill took them in with open arms! And they were always together which we liked.. they hate to be separated. Haha. Although they were happy to be home, I think they were a little depressed Because they missed all their new "doggie friends" lol. Big Daddy doggie Daycare will now be in our weekly routine! Absolutely 100% recommend this amazing place!

My husband and I LOVE Dogwood Cottage - but most importantly, our dog Reggie LOVE LOVE LOVES it…read more :) In fact, we love it so much that we take him for occasional daycare and whenever we need boarding all the way up to Melrose from our home in Roxbury. We have a beyond-wonderful dogwalker who takes him with other dogs for daily jaunts in the woods, but we needed a day care that could take him on days when the cleaning folks come and for boarding, since he's a big, high-energy dog who needs a lot of stimulation and is really too much work to foist upon friends. We were a little gunshy coming to Dogwood because we had a less-than-great experience with a local doggie day care, but Dogwood quickly eased our fears. The staff is wonderful - Reggie runs right to them without so much as a look over his little doggie shoulder when I drop him off. He always comes home tuckered out, and even after somewhat lengthy boarding stays, he never displays any "bad habits." If anything, he actually seems a little bit better behaved after his stays at Dogwood! The staff is great with humans, too - they're always flexible and responsive, and have consistently accommodated every request they can. I'm a mildly obsessive dog mom, and I'll be forever grateful that we have a place where we feel comfortable leaving Reggie when we have to go out of town. In addition to the outdoor play area, they also offer half-hour and hourlong walks, which make me feel so much better about leaving him. He's so comfortable there, I really get the sense that it's more of a second home for him and less of a boarding situation. Some commenters have said it's pricey, but I have to disagree; the value I get from the excellent care and peace of mind far exceeds the price tag. Thanks, Dogwood!

We really want to like this place - but unfortunately cannot. We used to bring our dog here…read moreregularly (when under former ownership). But ever since the transition a few years ago to Riverdog, we've seen it steadily decline. While the staff are friendly (hence two stars) the place is absolutely filthy. You just need to walk in to know what I'm talking about. The place smells terrible and there is dog hair literally everywhere - piles and clumps of it. I'm not sure when the last time was that someone vacuumed the main area (maybe never??) We've tried bringing this issue up with management several times, and while they have nodded politely, nothing has been done. While I'm not a fan of publicly posting, I'm hoping that maybe this kicks things into gear? If you want a much better option for a comparable price, we now send our dog to CommonDog in Everett. The facility is immaculate (lobby is gorgeous, cameras allow you to log in and watch your pup play all day, and the staff are amazing). It's a bit further, but luckily on the way to work (for anyone working in Boston). Until Riverdog improves, we would recommend Common Dog as a far superior alternative! And if Riverdog gets better, I'll be the first to update this post - as we would really love to have a good dog daycare in the Melrose area!

This company is incredibly reliable. I think it's phenomenal that they rotate the dog walkers…read morearound and have a large staff so that I never have to worry about if my dog is getting walked. They are also competitively priced considering the expertise and care they bring to dog walking.

Above and Beyond are just that! We've had amazing service. The staff are friendly and…read moreprofessional and communication is top notch. We really appreciate the care they've given our boy over the years.

I've boarded my cat with Cat's Pajamas Inn on two occasions, and Patty is outstanding! Both times…read morePatty took great care of my cat and sent me regular updates. Each cat gets their own condo in a large room attached to Patty's home, and Patty takes each cat out (one at a time) to play with them. I'll definitely be brining my cat back here in the future.

I went to visit this place to meet the owner and see what it was like with the intent of…read morepotentially having my 6 mo. old stay there for a couple of days. It was clean. Patty, the owner seemed lovely. I wasn't thrilled about the size of the crates 6x4, but figured we could do a trial run for 1 night before his actual stay. We agreed on a day and time for me to bring my cat and the day before she asked if I could come at 9:00am instead of 9:30am because she was heading out for 2 hours at 9:15!! WHAT?? She thought nothing of having me bring my cat who had never been there before, shove him in a crate and the leave right after he gets there for 2 hours? The whole point of me bringing him was for her to meet him, see how he does. When I asked if it might be better to bring him later that day when she would be around, she said no I'm having company!! Again WHAT?? How much attention and time was she planning on spending with my cat who would probably have been frightened as can be. I would NEVER bring my cat there and I'm so happy that I learned what she's truly all about beforehand. Looks can be deceiving!!

Hey Ya'll, it's me again and this time I have the prrrrrrrrrfect place for your furry babies. Let's…read moreget into it. This place and its worker is absolutely wonderful. He is kind and took his time with my Ginger Squirrel. My Ginger had a few knots and he shaved her down, clipped her nails, cleaned her ears and gave her a bath. she looked awesome and felt even better. I could not be happier with his work. My family and GinG thanks you for all your hard work.

Such a nice place! Very clean. The groomer is very good with my dog and does a very thorough job!read more