My daughter went to Dr Woodward to have 4 wisdom teeth removed. Before the procedure, the office contacted our insurance to see what they would pay and then called us and asked us to pay the difference before they would preform the service. No problem. We paid what we were told would be the amount we owed. After the services were performed, we received another bill for over $1000.00. We agreed to pay around $300.00 more, as they took an additional tooth out. Since the dentist has an agreement with Cigna, we understood that at this point, our portion should be paid in full as the dentist is required to write off any amount above the contracted amount. We called Cigna and explained we were getting bills and were really having a hard time getting through to GINGER, who works in the office, that we don't owe this money. GINGER, insists that we owe it because we reached our $1000.00 dental benefit max. We did meet our max, but that was also included in the amount Cigna said we owed. We sent her the explanation of Benefits, showing that they need to write off the balance, but GINGER doesn't know how to read an EOB. Cigna called her and got no where with her. Today, my daughter got a threatening letter from GINGER, saying she needs to pay this as it will EFFECT her (not affect...). Ginger needs to learn to subtract the contracted amount (and possibly the proper usage of affect and effect) from the amount they charge, and write that amount off. You can only bill up to the contracted amount you agreed to with Cigna.The moral of this story is, as long as GINGER works in this office, find another oral surgeon. read more