My family's experience with Spring Creek Assisted Living was mixed…read more On the positive side, my mom had a safe, comfortable space during the short time she was there. The food was good, and most of the daytime staff were kind and respectful to our family. We appreciated those individuals who showed care during an incredibly difficult period. However, there were significant issues that overshadowed these positives. Overnight staff repeatedly refused to assist our 24-hour hospice nurses with basic care needs such as turning my mom and helping keep her clean. This was especially concerning given her condition and the fact that hospice staff were present and asking for support. The most distressing issue came after my mom passed away. While she was alive, we fully paid the agreed-upon rate without dispute even though my mom was on 24-hour hospice care. However, after her death--despite the fact that she had lived at Spring Creek for only eight days and was on 24-hour hospice care the entire time--we were still required to pay an additional full 30 days of rent, including room and board and a full level-of-care fee. This was demanded even though the facility no longer provided--and in many cases never had to provide--care, medication administration, or meals. Of course this was outlined in the contracts I had signed while under duress and in crisis. During our immediate period of grief, administration was unwilling to have a compassionate or reasonable conversation about this. Instead, we were met with rigid demands and threats of late fees if payment was not made. At a time when we were mourning, this approach felt deeply lacking in empathy and left us feeling taken advantage of. While Spring Creek may be a good fit for some families, I would strongly encourage others--especially those considering short-term or hospice-related stays--to ask very detailed questions about overnight staffing support and financial policies after a resident's death.

I have been living at Spring Creek Village for almost a year and we are moving out at the end of…read moreJanuary! The promises were wonderful when we were shopping, but the reality has been disappointing and worse. Service has been poor, meals are boring and there is little follow through on promises. They have over medicated my wife, lost some of her medicine and the red "emergency" button in the room did not work when we needed an ambulance. It is now reported that an employee was asked to repair the button in one resident's room and said that since there was a button in the bath and one in the bedroom, he did not need to repair the broken one. And, yes, the manager has heard about each of these and the problems remain. Beautiful facilities, some really nice staff and it looks fantastic, but I am truly excited about our move in a few weeks and have high hopes about improving our circumstances. AND, we are saving over $1,000 a month!

The beautiful piano is an expensive Steinway grand piano donated to the Conservatory retirement…read morehome by Jim McGloin who lived at the Conservatory briefly. About 6 months ago, Jim passed away. The Conservatory is a luxury retirement home with an average rent of about $4500. As I walked through the hallways, there was fruit infused water to hydrate guests and residents. Near the L1 restrooms is a wall of fame of veterans as well as a Victorian looking stairway which led me to the second floor. I turned right into the hallway where table after table were the elderly residents playing games together. They were well dressed. We exchanged pleasantries and I arrived at the end of the hallway where the piano and event was. It looked like a pleasant retirement home with an expensive price tag to match. I can't help but sense the loneliness of a few residents as they return to their rooms.

My mother has lived at The Conservatory at Alden Bridge for 3 years. The staff are so kind and…read morededicated. They know the residents name and genuinely care. My mother recently celebrated a milestone 90th birthday and Lynda Brown, the Director of Celebrations (yes, that's her job title) took the stress away from our family in planning this large event. April DelValle, the Culinary Services Supervisor and Michael Sevier, the Chef were also incredibly helpful in planning a private family dinner. I'm incredibly grateful for ALL of the staff who take the time to know my mother and inform me of her well-being when necessary. I know she is in good care and continue to live independently. The facility is beautiful and there are lots of activities for my mom to participate in----even church and senior fitness classes.

I absolutely love this place. The staff is so attentive and caring…read more They have such a warm, homey feeling. The care is terrific and each resident is treated like family.

This place is terrible! My mom was there for a month and we had to move her. She developed a…read moreterrible bedsore. They were understaffed! The director, Terri lied to us. The caregivers said they did not like the director because she only cared about the money and not the staff. They were overworked and understaffed. There was one rough caregiver, the regional director said she wasn't abusive just moving fast with my mom. Please do not take a loved one to Harvest HOme and Inwood Crossing! You loved one deserves a better place than this location.

Love this company. Their team is spot on pay attention to detail. Their caring services for my…read morehusband have been beyond excellent.

Wonderful and very responsive! Lovely healthcare ladies and very communicative. They give me peace…read moreof mind with my elders!!! Highly recommended!

We used At Your Side for two weeks in October 2024. We were very happy with everything they did…read more We even had a minor emergency on a Sunday morning and they came quickly to help! We will use them anytime we need some help.

Conroe Health Care Center has a one-star rating. The director of nursing has had about 15 jobs in…read more10 years. I would not recommend this healthcare facility. I know there are others that are rated higher who do not have this director of nursing.

great place very clean and almost new .The food was pretty pretty good. Nurses came whenever i…read morecalled . I was there almost a week recovering from second shoulder total reverse replacement. they did therapy 45 min per day not on shoulder but up walking on a cane and bike .so glad I went there great private room with a view too.

The owner Liz is so passionate about what she does. She truly cares about her residents and…read moreassisting them in any way possible. If your parents, friends, or loved ones need a room in a family home this is the place for you! She accepts Medicaid and is willing to work with you to get you in the home.

Nursing care excellent service and office experiences are very effective and efficientlyread more

I have frequently visited my God-Grandmother who stayed here for a while for rehabilitation after a…read morehospital visit, transitioning to return home. I was really pleased with the quality of the facility. They have a wonderful selection of staff that genuinely care about people. When you show your face and show that you care, it helps them care a little more too. Most rooms are shared with a curtain dividing for privacy. There are many events and social gatherings that are hosted here for those willing and able to get out and mingle indoors with their neighbors. They also have a great menu selection that residents can pre-select. No facility is perfect, but this is definitely one of the better ones and depending on your insurance, you'll see it on the bill (lol).