How can a name be so far off the mark! I have had my loved one at the small facility for approximately 16 months.
There are two facilities and the "big house" has the claim to fame. I can promise you that there were 77 caregivers and 4 managers through our facility during that time!
Make sure to ask what training or experience caregivers get, (many would show up from "the big house" with no idea about the background of these loved ones, because someone quit, didn't show, or was fired). The owner said she "pays $9 an hour for caregivers, because it doesn't matter what they are paid they get lazy, and out of twenty, you may find one good one". Can you imagine!
Many aids did not have experience and the management says they must fill the shift. The good caregivers and managers were written up for issues that the GM and Owner should own. Ultimately, they are so beaten down they quit or are let go!
My life was spent running back and forth to train or put out fires. The nurse that they said they have access to, was never seen. No RN assessment was completed and when pressed about it, the owner said that he did the job!
This facility relies on hospice or other personal resources to supplement the care they should be providing. Any nursing or PT needed is your dime. Mismanagement of medications happened over and over with plenty of excuses.
You can say there are cameras, (when they are up and running). Forget reaching the person recommended to you to call to fix any problem, they don't return calls.
Don't be misled by the website and the page in the paperwork at signing, that insures that your loved one will be given nutritious, delicious and appetizing foods! The paperwork requires filling out what personal foods items your loved one prefers, however they were not provided. Why bother!
The food supplied would not be eaten quite often by several residents. Meals that you can rely on as a daily routine, included boxed potatoes and Marie Callender frozen meals, generic brand ground beef (that looks like spam) and canned vegetables. If you were lucky, you may see a banana, and most were ready for banana bread!
All toiletries that you pay for or that hospice provides and not the facility, from tissue to incontinent products, may or may not be there when needed. Personal items like our loved one's sentimental gold cross "that was worn", also disappeared. So, beware!
Activities were nonexistent even though "the calendar" would imply that they take place. We purchased, provided and actively participated in games with prizes, cards, word finds, coloring books, and crafts for all, as our contribution to help change up the endless hours of television these folks endure!
Holiday pictures on the website or birthday celebrations, not so much! No fancy table settings, presents or delicious food as seen, and some pictures are not of the current facilities. We provided holiday decorations before the facility put up there's! For two Xmas's they "told you" that your loved one would participate in a gift exchange that incorporated their caregivers! By the way, our first year, our gift recipient changed at the last minute because they no longer worked there!
Appliances in need of repair and non-working during our loved one's stay included both air conditioners (fans supplied by loved ones family members for weeks), refrigerator (after numerous complaints), dishwasher, washer, dryer and freezer (not working with rotting food in it)!
No bleach on hand here, the GM said that the caregivers get it on the carpet. Many times, the floors are sticky, and while watching cameras, you can find an aid using a dirty mop and the kitchen sink to clean floors with, yes, water only!
If this is "Above and Beyond" for your loved one, then you have found home! read more
