Wow! The new Owner has done so many improvements from the last time i visited in September 2018. The new owner has replaced all new experienced staff and are very caring and loving with the residents. They cook daily freshly prepared meals and consider residents choice food. They celebrate all staff and residents birthdays and holidays. The place is very spacious with very friendly environment and bathrooms are all equipped with safety fixtures. Feels like a home away from home. I will definitely recommend this place to age with grace and happiness. Visitor read more

I am a former employee of a&b. I quit only bc I moved further in my career but am greatful for the EXPERIENCE I gained from A&B Let me just say any assisted living home is going to have bad caregivers come through and yes as I was working there, there were quite a few that were no good, those are also the ones that claim to have "no training" and act like they just get beat down at that job. The good employees were the ones who got run over by family members and made to have that sort of attitude at work because of the way they were put down, picked and nagged at by them. You were one of them Ms. Janice, you were one of the reasons I did not enjoy working at the smaller house. I could spend my whole 12 hours with your dad (who we all loved so much by the way, and who, if you would have just taken a step back and took a breather, was very happy and just fine for the most part until towards the end when it had just become too much) and it still wouldn't have been good enough. You spent "your life" running back and forth because of things that you specifically wanted and hovered over and watched and expected every caregiver to spend every second with your father when they had other residents and daily things to do and take care of and you would get very upset over things that I personally along with others feel you would over exaggerate and blow out of proportion. The food you speak of isn't actually at all what you say it was. I thought the food was delicious and always thought they were well fed & if the food wasn't up to your standards then I would have to say it would be the caregiver who wasn't cooking it properly because I always thought the menu & the meals that were prepared were great. I worked in other assisted living homes where I would not even serve anyone what they had prepared but the owner of A&B spends a lot of time, money and most of the time prepping meals that are made for the residents. As far as the RN, & the other things you spoke of .. there is an rn that is registered to a&b and is ON CALL 24/7 ...if needed. Above and beyond is an ASSISTED LIVING HOME. We do not provide hospice care, home health or physical therapy. However, yes, we provide information and have hospice, home health, and PT in our homes as the family chooses which company they would like for their loved one. Assisted living caregivers are not physical therapists or nurses. So we have companies who do that part. We clean, shower & feed Also, the owner of the assisted living home does not have to pay for your loved one to have PT, that I also haven't seen at other assisted living homes. Unless it's included In their facility and then added to "your dime" ... Toiletries, for their personal selves, etc, ARE PROVIDED BY THE FAMILY MEMBERS. Also, another thing that is done in other assisted living homes I've worked at. The owner has the home payments, utilities, employees, food, among MANY other things to pay for monthly.... As far as the appliances and the things you say didn't work weren't fixed etc, unfortunately during the time of your stay, the owners husband had cancer, and passed away in time. Things through my eyes were very well taken care of during that time as best as they could be and should have been understood by family members if it had taken more time than expected to get to, but it always got done & I remember watching him, even though he was dying of cancer, come in and handle things that needed to be done and got them done. So for you to say those things is appalling. From what I have gathered from previous friends and co-workers, you were asked to move your father. Which to me would seem that if you were this unhappy, for the 16 MONTHS you had your father there, why did it take the owner asking you to move (due to the constant nicking, picking & complaints and making all of the caregivers not want to work in that house) to move him? I would think if I had my loved one somewhere that I was that unhappy, I would have taken it upon myself to move them somewhere else. Fortunately for this company, you are the only review and person who has viewed this page on yelp, because they don't deserve that kind of slander from anyone. But luckily and hopefully with my review, if anyone happens to come across yours, they will read mine as well and see that Above and Beyond is not the place you mentioned, the owner & caregivers are not the kind of people you make them out to be, and the residents we have are very happy. Family members from past years still come to visit. Lots of our residents have lived there for years and have been more than happy with above and beyond and the 16+ years that they have been open, just goes to show that your review is certainly just your own personal feelings towards an experience you yourself made a difficult one. Have a wonderful day, Ms. Janice. read more

How can a name be so far off the mark! I have had my loved one at the small facility for approximately 16 months. There are two facilities and the "big house" has the claim to fame. I can promise you that there were 77 caregivers and 4 managers through our facility during that time! Make sure to ask what training or experience caregivers get, (many would show up from "the big house" with no idea about the background of these loved ones, because someone quit, didn't show, or was fired). The owner said she "pays $9 an hour for caregivers, because it doesn't matter what they are paid they get lazy, and out of twenty, you may find one good one". Can you imagine! Many aids did not have experience and the management says they must fill the shift. The good caregivers and managers were written up for issues that the GM and Owner should own. Ultimately, they are so beaten down they quit or are let go! My life was spent running back and forth to train or put out fires. The nurse that they said they have access to, was never seen. No RN assessment was completed and when pressed about it, the owner said that he did the job! This facility relies on hospice or other personal resources to supplement the care they should be providing. Any nursing or PT needed is your dime. Mismanagement of medications happened over and over with plenty of excuses. You can say there are cameras, (when they are up and running). Forget reaching the person recommended to you to call to fix any problem, they don't return calls. Don't be misled by the website and the page in the paperwork at signing, that insures that your loved one will be given nutritious, delicious and appetizing foods! The paperwork requires filling out what personal foods items your loved one prefers, however they were not provided. Why bother! The food supplied would not be eaten quite often by several residents. Meals that you can rely on as a daily routine, included boxed potatoes and Marie Callender frozen meals, generic brand ground beef (that looks like spam) and canned vegetables. If you were lucky, you may see a banana, and most were ready for banana bread! All toiletries that you pay for or that hospice provides and not the facility, from tissue to incontinent products, may or may not be there when needed. Personal items like our loved one's sentimental gold cross "that was worn", also disappeared. So, beware! Activities were nonexistent even though "the calendar" would imply that they take place. We purchased, provided and actively participated in games with prizes, cards, word finds, coloring books, and crafts for all, as our contribution to help change up the endless hours of television these folks endure! Holiday pictures on the website or birthday celebrations, not so much! No fancy table settings, presents or delicious food as seen, and some pictures are not of the current facilities. We provided holiday decorations before the facility put up there's! For two Xmas's they "told you" that your loved one would participate in a gift exchange that incorporated their caregivers! By the way, our first year, our gift recipient changed at the last minute because they no longer worked there! Appliances in need of repair and non-working during our loved one's stay included both air conditioners (fans supplied by loved ones family members for weeks), refrigerator (after numerous complaints), dishwasher, washer, dryer and freezer (not working with rotting food in it)! No bleach on hand here, the GM said that the caregivers get it on the carpet. Many times, the floors are sticky, and while watching cameras, you can find an aid using a dirty mop and the kitchen sink to clean floors with, yes, water only! If this is "Above and Beyond" for your loved one, then you have found home! read more