Be advised: you're going to get unexpected charges. I was…read moreexplicitly advised by their customer service liaison, Kim, that if I want to avoid surprise billing in the future, I should route prescription refills through the pharmacy and essentially avoid interacting with my provider. This was especially troubling given that I was not prescribed refills sufficient to last the year. This advice came only after I received an unexpected bill following a preventive/wellness visit. During the appointment, I briefly mentioned ongoing conditions as part of my medical history and asked routine questions about prescriptions I already take. At no point was I told that reviewing my medical history would convert my preventive visit into a separately billable office visit. I was ultimately charged for both a preventive new-patient visit and an additional established-patient visit for the same appointment. When I contacted billing, I was repeatedly told the coding was "accurate," and that it did not matter that I was never informed or given the opportunity to consent to a separate visit. I was also told that preventive visits are essentially "cookie-cutter," and that discussing things like labs or existing conditions is not covered. I was never informed during the visit that mentioning my health needs would result in extra charges, nor was I given the option to schedule a separate appointment. This practice shows little regard for informed consent or care beyond a checkbox wellness exam. Patients should not have to guess what will trigger unexpected costs--or be told to limit communication with their provider to avoid being billed. Transparency matters in healthcare, and I hope this practice significantly improves how it communicates billing expectations so patients can make informed decisions.

Just not a good experience. Medical equipment and techniques are dated and incorrect (blood…read morepressure measured with stethoscope and manual interpretation ... in 2025). My vital health measurements were incorrectly transcribed, leading to wrong health data being added to my file. Doctor wanted to use an iPad with an AI note-taking "app" which is an insult to patient confidentiality and his own profession. An overall lack of interest, empathy and excitement about health and the patient in front of them is simply disappointing.

I'm kinda new to Seattle, and finding a dr. isn't really that much fun, but I like Dr. Aoyama. I…read morecan get in to see him pretty quickly. He seems to run on time. Also, seems pretty thorough, I've never really had a dr. write down everything that I say. Instead of just listening he actually takes notes, maybe this is more common but for me it made it seem like he was really paying attention. Parking can be a bummer especially now that the parking lot that was for his building is closed because of the hospital being built, but I guess once its done that will get figured out. Also, its convienent because the hospital is right there so you can go for bloodwork and testing pretty easily.

My insurance company told me they received an order for a CT scan of my spine, when the order…read moreshould have been an MRI for my knee. I called my physician's office at Swedish Ballard Tallman that was supposed to have sent the MRI order and they were 100% dismissive. Argued with me that they sent the right order when I wasn't accusing them of anything, was just trying to find out how to move forward to make sure the right order goes through. Straight up hung up on me while I was in the middle of asking a question. I was not rude or blaming anyone when talking to her, simply just trying to figure out what was going on since my insurance company was saying one thing and the physician's office was saying another. Weird way to treat a patient they know is in pain and felt like my physician and his office could not care less about what happened to me. Save your time and money, go to UW med or Polyclinic across the street.

Dr. Janssen might be fine for someone who has minimal ailments, but definitely not for those whom…read morehave major ones, or, longstanding pain and you need meds. He is anti-opiates and will lie on your record, as he did mine, even if you're transferring from another Dr.. There's no partnership here only a dictatorship-him. I'm sad I put my trust in him and now I have to find a new P.C. To say I'm pissed off is an understatement

Moved to the area and needed a new primary care doctor. Was able to schedule a physical for the…read morevery next day after paying the annual fee (149). Darla was very attentive and made me feel comfortable discussing my current health and goals. She was very friendly. I hope I don't need a doctor for anything more than my annual physical, but I feel confident knowing Dr. Klokeid is there for me and scheduling appointments will be easy.

I was blown away by how bad my experience was. I went on two separates occasions and have since…read morecancelled my membership due to Mary Brummitt, NP. Mary failed to review my chat & labs was an extremely poor communicator, was unable to answer simple questions about birth control options, failed to complete a wellness check, and when I went to the pharmacy to pick up a birth control prescription was shocked to see she had also prescribed a medication that was never discussed (how?). I worked in the medical field for -10years, and can't believe this person can practice medicine. Super disappointing.

I've had several issues with the awful billing/admin team. Most recently, they sent a bill to…read morecollections even though I had a credit on my account from previous over payments. The billing team refused to explain what was going on, refused to listen to me, became extremely rude, and generally treated me with an awful attitude. I don't trust this company any more, which is a shame- my GP is great, but I'm not going to risk my credit score to work with this deeply incompetent, callous company.

I went to make an appointment with Dr Hodge and the office was empty with no signage on the door…read moreexplaining why or if they moved. Website is still up I called the number get it busy signal every time I call and for that I'll give them thumbs down and a one star Does anyone know if he's still in business closed his doors

Dr. Hodges has been my primary for 20+ years. He's very attentive, compassionate, knowledgeable,…read moreand dedicated to your health. The staff are amazing, especially Louisa. I haven't been able to get a hold of him though. If anyone knows anything please update us.

She is STILL the best rheumatologist in terms of bedside manner and up to date clinical…read moreinformation/care! I've had the pleasure of seeing a few of the other rheumatologists at the Polyclinic and they've also been great.

I hesitated to write this review because it is already hard to get an appointment, but…read more.. Dr Gorman is hands down, one of the best doctors I have seen. She is a professional and competent Rheumatologist. She is kind, compassionate, tenacious, positive, and a good listener. She knows how to be a partner in your healthcare. You never feel pressured to hurry and get out.

Good listener! Conscientious, responsive. Friendly staff. I recommend him without reservation.read more

The worst doctor and office ever. I was charged outrageous bills when it could've been avoided…read morethrough a program (either he's uneducated and didn't know or he's money hungry). Because of this, I have been inconsistent with the medication I've been on for a while. They don't care about your well-being here and they are in fact the worst when it comes to labs. The lab person is great but the process to get there is horrid. SO UPSET. Im going to go through the court to resolve these bills and fight for time lost/etc.

Last fall after visiting 5 medical professionals, 4 rounds of antibiotics and a course of steroid,…read moreI was still sick. I went to see Dr Bridges whose first words were " I have a plenty of time". She listened to my lengthy explanation then she diagnosed me as radiation pneumonitis. Showing me the results of my CT scan, she explained with carefully chosen words so that I clearly understood. She was knowledgeable, encouraging, kind, personable, and I was pleasantly surprised to know a doctor like her still exists. She reads my messages and responds to me with personal caring notes, while there are fewer doctors nowadays who read and respond to their patients' messages. I was very impressed with Dr. Bridges. She is one of best doctors I have met. I recommend her highly. The Polyclinic should be proud to have a doctor like her.

I've been seeing Lucy Hwang since 2015, and she has been great! The reason why I start to see her…read moreis that I was living in U district and she can speak Mandarine which can be useful for me as I don't know most medical terms. Lucy just helped me with my pap smear this January annual check, and I have to say, this time is so much better than the one I did in UW Hall Health Center.

The best doctor visit I've ever had. She's totally non-judgmental (I'm part of an alternative…read morelifestyle that effects my medical needs) and really cared about listening to my concerns, explaining anything I needed explained until I understood it. When I mentioned my family members (also patients, but it was my first time there), she quickly recalled who they were and spoke knowledgeably about them. UWMedical also does a thing where you can get test results online and email with the doctor if you have any questions; this is very convenient.