I've been coming here for a few years now and they're so wonderful all the time. The doctors are…read morekind and knowledgeable and they really listen. Recently I purchased glasses through them and I love them so much! They took the time to find frames that work for my face shape and where the bridge should be. If you're looking for an eye doctor, this is the best!

My initial experience was good. I had a prescription from another OD and needed new progressive…read moretrifocals. I thought it was odd that I needed an appointment just to look at frames and and for someone in the "Optical" department to measure me for new lenses. I needed another appointment to pick up the new ones but did not see well with them and returned them. Someone there (I don't recall who) suggested I come back to have my vision re-checked by Ben Wong. I made another appointment and Dr. Wong issued a different prescription for new lenses. The same person in "Optical" handled the new order and I was not charged for the second go round. I made yet another appointment to pick them up. They seemed okay there in the store. But I could not use them using a computer or just reading. I tried desperately to adjust to them for two weeks, then simply gave up out of frustration. Long story short - the PD (pupillary distance) had been measured incorrectly and I experienced headaches, eye strain, and neck aches during those two weeks. I had not been give a detailed billing statement and asked for one a couple of weeks later. After reviewing the charges, I saw that I had been give bifocals - not the trifocals I had ordered! In addition, the person who assisted me in "Optical" apparently needs professional training. My confidence and trust in their business is completely destroyed. I emailed them three days ago with my complaints and asked for a refund. They thanked me for my concerns and said they would get back to me "when [they] we have more information." I am waiting.

Super helpful. No sales pressure. Great selection of frames, very well organized by shape and…read moreprice. Excellent customer service.

I went in for a scheduled eye exam this morning at the new location on Harrison Ave. I was greeted…read moreat the door and assisted in checking in right away. Every person that helped me throughout my appointment was very kind and knowledgeable. Everything was quick and I left feeling like all of my needs were met and my concerns were heard. I definitely recommend this location, the staff here is excellent!

I had a wonderful experience at this pearl vision center. The doctor is always pleasant and easy to…read moretalk to. The receptionist/office manager is ve friendly and knowledgeable. The sales team next door are always helpful and never pushy or making you feel rushed. Special shout out to Claudia in sales. You're awesome....

Optometrist is great and nice. The front desk staff is abysmal. 3yrs (3x annual visits) and all…read morehave same poor experience unfortunately with front staff. Again, optometrist himself is great!

Messy. No overatures of sanitation on the machines. No gloves, no washing of hands. Untidy mish…read moremash of furniture and decor. Technician was not adept at walking my gradeschooler through the tests. Doctor did not introduce himself and left halfway through the appointment to do a fitting on another patient. Technicians and front desk lady came in several times to interrupt about other patients. Would not recommend.

I have been going to Dr. Grimes for years for my eye exams and glasses. I'm very happy with their…read moreservices. They are great people.

The eye exam seemed normal. I didn't like that I was grossly overcharged from the quote they gave…read moreme.

Don't go here unless you want a headache with billing. I just got a notice about getting billing…read morefor VSP covered services. That and when I initially ordered my contacts, I was never asked about insurance. I've never had an experience like this before. It took several emails just to get a refund for the contacts that they stated weren't a part of VSP insurance. Now I'm getting billing for a contact lens fitting that should've been billed properly to VSP. Be wary. I went there because they had an opening. I should have known when all the other places are booked out months in advance. I'll be giving you a call here soon ELO.

Ordered new lenses with prescription in hand, first set was wrong, second set was also wrong. Took…read moreexactly a month to get two lenses that weren't correct. Glasses selection for men was minimal. Also, one of the employees had their toddler walking around. Not worth trying.

I recently went in to get contacts. It would be my first pair ever. They did not teach me how to…read moretake them in or out. They gave me the wrong prescription 2 times. ( I am still waiting on the third to see if it will be right?) I went in over a month ago and am still waiting for the correct prescription. This place is an absolute joke. I will not be a return customer as the service and business is a complete joke. I am a very unhappy customer. I would not waste your money or time at this place. You will be sorry if you do.

When checking on for my eye exam I mentioned no dilation was required because I had one a month…read morebefore. They informed me that it would cost another $39 to NOT have dilation. The reason was because they would get less money from my insurance. I walked, they got NOTHING from me. IMO the only Olympia Vision Clinic cares about is money.

(Keep in mind, I'm 25 years old.)…read more I noticed a slight decline in my vision, especially when I would drive and having ALOT of "close-calls." (So sorry America) I decided to go here for my first ever vision/eye exam... I'm already full of anxiety because I've never had this done before, I just had nasal surgery April 2024, and I went in June 2024. I was made welcome, reassured that everything would be okay, and to ask all the questions I could think of. I worked with a few staff members in this location and I'm super thankful for everyone here! You guys made my first eye appointment to very first pair of glasses, a wonderful and calming experience for me! I thank you all for laughing with me and not at me, because I stood/sat in front of everyone like this "‍" because I truly didn't know anything and was anxious the whole time, to the point to where I started laughing

Dr Levi Zurcher is one of the best! His technician even fixed my current glasses during my…read moreappointment with no charge. Six stars out of five! D. Wilkie

Front desk service could improve greatly! Me and my son were…read moreclients since 1986. Dr Inverso was so kind and thoughtful and thorough. After she retired the clinic was still good, but not what I experienced when she was there. I kept going and I supported the clinic during Covid ( even when not everyone was wearing a mask) They had a few good people there, but for one reason or another they left the clinic. Many appointments later I was told they didn't take my insurance any longer. I was called the day before my appointment. I'm so disappointed! I don't think the clinic is running smoothly anymore...I hope they make it!

Amazing customer service The Dr is great and very…read moreinformative, answered all my questions I will definitely refer anyone here!

Unexpected charges to bill that didn't make sense. The real problem is i cant see well out of my…read moreglasses. I can see better out of my old pair that are scratched and taped together. Is this a place to get glasses?

Based on a very positive experience I would highly recommend Walmart Vision &Glasses. I was having…read morean issue with my current frames so I went in today assuming I'd be ordering new ones. Jessica was very helpful and knowledgeable about her products but she also mentioned as an aside that my problem frames could easily be repaired. I couldn't make up my mind on new frames so I went ahead with having my old ones repaired. In less than a half an hour they were as good as new! Whether I buy new frames right away or not, they've earned my future business. Thanks, Jessica!