I've been coming here for a few years now and they're so wonderful all the time. The doctors are…read morekind and knowledgeable and they really listen. Recently I purchased glasses through them and I love them so much! They took the time to find frames that work for my face shape and where the bridge should be. If you're looking for an eye doctor, this is the best!

My initial experience was good. I had a prescription from another OD and needed new progressive…read moretrifocals. I thought it was odd that I needed an appointment just to look at frames and and for someone in the "Optical" department to measure me for new lenses. I needed another appointment to pick up the new ones but did not see well with them and returned them. Someone there (I don't recall who) suggested I come back to have my vision re-checked by Ben Wong. I made another appointment and Dr. Wong issued a different prescription for new lenses. The same person in "Optical" handled the new order and I was not charged for the second go round. I made yet another appointment to pick them up. They seemed okay there in the store. But I could not use them using a computer or just reading. I tried desperately to adjust to them for two weeks, then simply gave up out of frustration. Long story short - the PD (pupillary distance) had been measured incorrectly and I experienced headaches, eye strain, and neck aches during those two weeks. I had not been give a detailed billing statement and asked for one a couple of weeks later. After reviewing the charges, I saw that I had been give bifocals - not the trifocals I had ordered! In addition, the person who assisted me in "Optical" apparently needs professional training. My confidence and trust in their business is completely destroyed. I emailed them three days ago with my complaints and asked for a refund. They thanked me for my concerns and said they would get back to me "when [they] we have more information." I am waiting.

Super helpful. No sales pressure. Great selection of frames, very well organized by shape and…read moreprice. Excellent customer service.

I went in for a scheduled eye exam this morning at the new location on Harrison Ave. I was greeted…read moreat the door and assisted in checking in right away. Every person that helped me throughout my appointment was very kind and knowledgeable. Everything was quick and I left feeling like all of my needs were met and my concerns were heard. I definitely recommend this location, the staff here is excellent!

Optometrist is great and nice. The front desk staff is abysmal. 3yrs (3x annual visits) and all…read morehave same poor experience unfortunately with front staff. Again, optometrist himself is great!

I had a wonderful experience at this pearl vision center. The doctor is always pleasant and easy to…read moretalk to. The receptionist/office manager is ve friendly and knowledgeable. The sales team next door are always helpful and never pushy or making you feel rushed. Special shout out to Claudia in sales. You're awesome....

Messy. No overatures of sanitation on the machines. No gloves, no washing of hands. Untidy mish…read moremash of furniture and decor. Technician was not adept at walking my gradeschooler through the tests. Doctor did not introduce himself and left halfway through the appointment to do a fitting on another patient. Technicians and front desk lady came in several times to interrupt about other patients. Would not recommend.

I have been going to Dr. Grimes for years for my eye exams and glasses. I'm very happy with their…read moreservices. They are great people.

SO glad they moved the office! The staff are always helpful…read moreand friendly. The store is comfortable and there is plenty of parking. I'm SO happy they moved - their last location had no parking and was cramped. I'm not surprised that they've won so many "Best Of..." awards -- I experienced all that and more. Would definitely suggest you schedule your next eye appointment with Eye Love Olympia! https://seeeyelove.com/about/

I can't speak to how the doctors are as I went in just for new glasses. The staff were helpful but…read moreI had to return the first pair because after going in 3 times for adjustments they finally said the frame couldn't hold the lenses correctly. I got a second pair but the prescription isn't quite right and the area for clear reading is tiny. I finally bought a cheap pair online that I use for reading and sometimes use the eye love pair for driving or when I won't be doing close work. they tried but I got tired of going in and never quite getting it right.

Ordered new lenses with prescription in hand, first set was wrong, second set was also wrong. Took…read moreexactly a month to get two lenses that weren't correct. Glasses selection for men was minimal. Also, one of the employees had their toddler walking around. Not worth trying.

I recently went in to get contacts. It would be my first pair ever. They did not teach me how to…read moretake them in or out. They gave me the wrong prescription 2 times. ( I am still waiting on the third to see if it will be right?) I went in over a month ago and am still waiting for the correct prescription. This place is an absolute joke. I will not be a return customer as the service and business is a complete joke. I am a very unhappy customer. I would not waste your money or time at this place. You will be sorry if you do.

(Keep in mind, I'm 25 years old.)…read more I noticed a slight decline in my vision, especially when I would drive and having ALOT of "close-calls." (So sorry America) I decided to go here for my first ever vision/eye exam... I'm already full of anxiety because I've never had this done before, I just had nasal surgery April 2024, and I went in June 2024. I was made welcome, reassured that everything would be okay, and to ask all the questions I could think of. I worked with a few staff members in this location and I'm super thankful for everyone here! You guys made my first eye appointment to very first pair of glasses, a wonderful and calming experience for me! I thank you all for laughing with me and not at me, because I stood/sat in front of everyone like this "‍" because I truly didn't know anything and was anxious the whole time, to the point to where I started laughing

When checking on for my eye exam I mentioned no dilation was required because I had one a month…read morebefore. They informed me that it would cost another $39 to NOT have dilation. The reason was because they would get less money from my insurance. I walked, they got NOTHING from me. IMO the only Olympia Vision Clinic cares about is money.

Dr. Zurcher is an excellent optometrist, but unfortunately the front office experience has…read moreconsistently been frustrating. Over the years, I have repeatedly encountered billing errors, coverage misunderstandings, and situations where I have had to explain my own insurance benefits in order for the office staff to process claims correctly. This has been especially problematic with my daughter's coverage, where it seems that benefits are not reviewed thoroughly before bills are issued. Had we not understood our insurance coverage ourselves, we would have paid significantly more out of pocket for services that should have been covered. Most recently, I was told by the front staff that I was required to schedule and complete an eye exam in order to obtain a prescription. After taking time off work, rearranging meetings, driving to the appointment, and spending nearly three hours (travel/exam/kids arrangements) , Dr. Zurcher informed me that my prescription was actually valid for another year and that the exam was not necessary. Since I was already there, we completed the exam anyway. The office then attempted to bill me for the appointment that I had been incorrectly told was required. After considerable discussion, Dr. Zurcher confirmed the mistake made by the front office and the exam fee was waived. Now, while attempting to order additional contacts, I am being told by the front staff that my prescription is expired and that the exam I completed is considered invalid because the charge was waived. I have been told that I must either pay for the previously waived exam or undergo another exam in order to obtain contacts. This makes little sense. If the office required me to attend an appointment that was unnecessary, causing me to take leave from work, rearrange my schedule, spend time traveling, and incur personal expenses, why should I now be penalized because the office chose to waive the fee after acknowledging its own error? If the exam is invalid because it was waived, when will the office reimburse me for the time and expenses I incurred attending the appointment that I never needed in the first place? I have stayed with this practice because Dr. Zurcher is knowledgeable, professional, and honest. However, after years of recurring billing and administrative issues, and being told by the office manager that I should seek care elsewhere rather than have these mistakes corrected, I have decided to do exactly that. It's unfortunate, because the quality of care provided by the doctor has been overshadowed by the ongoing problems with the front office staff and office management.

Update on Dr. Zurcher and American Family Vision. I really appreciate the concern shown for my…read morevision changes and the type of care given. Dr. Zurcher is extremely knowledgeable in all types of vision problems and uses state of the art equipment and uses it even if he knows that he won't be reimbursed by the insurance (Medicare). My out of pocket was very reasonable.

Amazing customer service The Dr is great and very…read moreinformative, answered all my questions I will definitely refer anyone here!

Normally they are great, this last time was horrible. They recommend making an appointment to get…read moredifferent pair of glasses, so that way you can be seen. But you are ignored, and sit there waiting for over 30 minutes while the staff is in the back laughing loudly where you can hear in the middle of the room. Noone comes out to help you, and then the receptionist looks offended when you don't want to book another appointment to repeat the same thing?

Based on a very positive experience I would highly recommend Walmart Vision &Glasses. I was having…read morean issue with my current frames so I went in today assuming I'd be ordering new ones. Jessica was very helpful and knowledgeable about her products but she also mentioned as an aside that my problem frames could easily be repaired. I couldn't make up my mind on new frames so I went ahead with having my old ones repaired. In less than a half an hour they were as good as new! Whether I buy new frames right away or not, they've earned my future business. Thanks, Jessica!