Amazing customer service The Dr is great and very…read moreinformative, answered all my questions I will definitely refer anyone here!

Unexpected charges to bill that didn't make sense. The real problem is i cant see well out of my…read moreglasses. I can see better out of my old pair that are scratched and taped together. Is this a place to get glasses?

I made an appointment for a vision exam. I wanted new prescription sunglasses and regular glasses…read more I chose them because they were Randolph sunglasses dealers. I went there before my exam date to see the selection of Randolphs. I went in and was told I could not look at the glasses without a vision appointment. I told her I had an appointment next month. The girl at the counter verified this and let me look. A few minutes later she approached me and told me I had to leave and could not return until after my vision appointment. I have purchased prescription glasses for 25 years and have never been chased out of an opticians office before. I left, telling the girl to cancel my appointment. I made another appointment with an optician who wanted my business. I have no idea what these people are thinking.

NOT RECOMMENDED FOR PEDIATRIC PATIENTS! Even though I called and asked if they see kids in their…read moreoffice, I have a hard time believing they actually do. (9yo) They were behind and then rushed through appt so fast they barely explained a single thing let alone what he needed to do to perform the exam. Doctor seemed annoyed, not interested and short. * Waiting time was at least 2x as long as the appointment. Even showing up 25mins early for paperwork. * You have to pay $43 to take a picture of your eyes versus dilating Left disappointed and not trusting the exam and outcome of this appointment.

Updating my review in honor of Women's history month. Let me start by saying this- this review will…read moreprobably sound like I am personally friends with the business owner- I am not but wish I was. I met McKenzie by running into her shop ten minutes before closing time, racing over after work to get my broken glasses repaired. i was fully prepared to pay the repair fee posted on the website- she insisted it wasn't that big of a fix and wanted to do it for free. When I insisted on paying, she charged me $3. I have gone back several times for glasses fittings and repairs and she never charges. Most recently I came in with a bunch of glasses to see how different they were from the new script I received from the eye doctor . She so kindly tested every single one. I was prepared to finally pay her for her kindness by buying a pair of sunglasses or at least sunglass lenses, and she acted with the most integrity I have seen from a business owner in ages. She said that despite none of the prescriptions being the exact same there was one pair of sunglasses that were close enough that for sunglasses which are more forgiving I wouldn't notice a difference and that if she were me she wouldn't bother buying new ones. She absolutely could have sold me a pair of sunglasses- it was again right at closing time and instead she helped me out and did not charge a penny. I don't know how she stays in business but I am so glad she is. I think its worth the cost to go somewhere that is doing it right. The prices are high because her costs are high- she has what is likely a razor thin margin. Unfortunately because she does not have an optometrist or ophthalmologist on staff she can't bill insurance, but for those without vision insurance or looking for an extra pair etc- I would highly recommend Capital Eyes/ McKenzie and her adorable shop puppy. 10/10 service, a decent selection and she is so great at making recommendations (she had customers buying glasses the last time I went in so I got to watch her in action).

Frames were titanium so she couldn't fix them by soldering but she did swap out the lenses to my…read moreformer frames which were almost identical. When I asked how much I owed, the proprietor just shrugged to say, nothing." How refreshing to see there are still folks like this in the world today. Great place!

I've been coming here for a few years now and they're so wonderful all the time. The doctors are…read morekind and knowledgeable and they really listen. Recently I purchased glasses through them and I love them so much! They took the time to find frames that work for my face shape and where the bridge should be. If you're looking for an eye doctor, this is the best!

My initial experience was good. I had a prescription from another OD and needed new progressive…read moretrifocals. I thought it was odd that I needed an appointment just to look at frames and and for someone in the "Optical" department to measure me for new lenses. I needed another appointment to pick up the new ones but did not see well with them and returned them. Someone there (I don't recall who) suggested I come back to have my vision re-checked by Ben Wong. I made another appointment and Dr. Wong issued a different prescription for new lenses. The same person in "Optical" handled the new order and I was not charged for the second go round. I made yet another appointment to pick them up. They seemed okay there in the store. But I could not use them using a computer or just reading. I tried desperately to adjust to them for two weeks, then simply gave up out of frustration. Long story short - the PD (pupillary distance) had been measured incorrectly and I experienced headaches, eye strain, and neck aches during those two weeks. I had not been give a detailed billing statement and asked for one a couple of weeks later. After reviewing the charges, I saw that I had been give bifocals - not the trifocals I had ordered! In addition, the person who assisted me in "Optical" apparently needs professional training. My confidence and trust in their business is completely destroyed. I emailed them three days ago with my complaints and asked for a refund. They thanked me for my concerns and said they would get back to me "when [they] we have more information." I am waiting.

The eye exam seemed normal. I didn't like that I was grossly overcharged from the quote they gave…read moreme.

Don't go here unless you want a headache with billing. I just got a notice about getting billing…read morefor VSP covered services. That and when I initially ordered my contacts, I was never asked about insurance. I've never had an experience like this before. It took several emails just to get a refund for the contacts that they stated weren't a part of VSP insurance. Now I'm getting billing for a contact lens fitting that should've been billed properly to VSP. Be wary. I went there because they had an opening. I should have known when all the other places are booked out months in advance. I'll be giving you a call here soon ELO.

Super helpful. No sales pressure. Great selection of frames, very well organized by shape and…read moreprice. Excellent customer service.

I went in for a scheduled eye exam this morning at the new location on Harrison Ave. I was greeted…read moreat the door and assisted in checking in right away. Every person that helped me throughout my appointment was very kind and knowledgeable. Everything was quick and I left feeling like all of my needs were met and my concerns were heard. I definitely recommend this location, the staff here is excellent!

(Keep in mind, I'm 25 years old.)…read more I noticed a slight decline in my vision, especially when I would drive and having ALOT of "close-calls." (So sorry America) I decided to go here for my first ever vision/eye exam... I'm already full of anxiety because I've never had this done before, I just had nasal surgery April 2024, and I went in June 2024. I was made welcome, reassured that everything would be okay, and to ask all the questions I could think of. I worked with a few staff members in this location and I'm super thankful for everyone here! You guys made my first eye appointment to very first pair of glasses, a wonderful and calming experience for me! I thank you all for laughing with me and not at me, because I stood/sat in front of everyone like this "‍" because I truly didn't know anything and was anxious the whole time, to the point to where I started laughing

When checking on for my eye exam I mentioned no dilation was required because I had one a month…read morebefore. They informed me that it would cost another $39 to NOT have dilation. The reason was because they would get less money from my insurance. I walked, they got NOTHING from me. IMO the only Olympia Vision Clinic cares about is money.

Thank you Malaki for always stepping up and helping us at the Tumwater Washington Costco gas pumps!…read moreSuper friendly and service with a smile. We don't even have to flag you down. You recognize us and come over to fill our tank without us even asking. We are extremely appreciative!!!! Thank you to Tamara also for your stepping up, offering help as well. We must say, we have traveled extensively and always fill up at Costco fueling stations wherever we go. The Tumwater, WA location and Espy at the Lacey, WA location are A++++ employees!!! Great value for great Top Tier quality gasoline.

I love this Costco! Great service, friendly service and parking is always easy. The store is always…read moreclean. The selection of vegetables is awesome! There is always great values, especially during the Holidays.

Messy. No overatures of sanitation on the machines. No gloves, no washing of hands. Untidy mish…read moremash of furniture and decor. Technician was not adept at walking my gradeschooler through the tests. Doctor did not introduce himself and left halfway through the appointment to do a fitting on another patient. Technicians and front desk lady came in several times to interrupt about other patients. Would not recommend.

I have been going to Dr. Grimes for years for my eye exams and glasses. I'm very happy with their…read moreservices. They are great people.