I have UV gel and repeatedly see the same nail technician who knows my preferences, but she was unavailable. So, I booked an appointment at Wonder nails for the first time this afternoon and immediately had a bad feeling within the first few minutes. The reviews seemed really positive though so I figured I would try it anyway. I told them I had an appointment and the woman who greeted me spoke out to a man working there in another language to prompt him to give me a fill-in. He did not have a client, but simply shook his head, "No.". The fact that someone wasn't available or willing enough to do my nails when I had an appointment scheduled was off-putting, but that tidbit paled in comparison to the rest of my time there.
The woman who greeted me ended up doing my nails. I showed her a picture of what I wanted. It was a simple black nail with a glitter gradient. After picking the colors she would be using, we began. The entire time, she was stopping to answer the phone and book appointments. I understand these things need to be done, but it is very annoying as a client to have your session interrupted so often. Also, another technician took payment from a client and then proceeded to have a full whispered conversation (presumably about that client - I couldn't tell for certain since it was not in English) to the technician that was doing my nails. Extremely unprofessional.
When it got time to design my nails, she began by putting the glitter color on my nail. I was thinking, "Okay, she must just be putting a couple of layers on to make everything really opaque before doing the black." Nope. She proceeded to cure two thin and extremely uneven layers of glitter gel, followed by the most sloppy french tip I have ever seen. This was totally incorrect because the picture I showed her clearly had the glitter layered on top of the black gel to create a gradient look. I ended up with patchy glittery nails and thick straight black french tips and color all over my cuticles.
After my experience I googled the salon again and saw that Yelp! does not list the two negative reviews that this salon has on other review sites. I thought that was really shady and decided to share mine and see if it ends up disappearing as well.
All in all, I only saw the work of one of the technicians there, which doesn't necessarily represent the entire staff. However, between the less-than-professional interaction of the staff coupled with the shoddy work and the inconsiderate and liberal use of a language that the clients do not understand (rude), I will not be returning to this salon. The prices are on par with the salon I went to in Mount Kisco to get them fixed 3 hours later. My nail technician that works out of her house does an outstanding job at 1/3 of the price. read more