I have been going to this dental practice for approximately 15 years. I have absolutely no issues…read morewith the doctors or hygienists. Since Dr McCauley retired, there has been a complete change of staff. There is huge room for improvement in the office staff. I have a chronic medical condition where I often have to reschedule appointments. When I call to reschedule, I get an argument every time. This is not the only Dr office where I need to reschedule but it is the only one that acts as if I am doing it just to ruin their day. I believe it's the same woman and I regret not getting her name. The straw that broke the camel's back is when she told me that I needed to have respect for their practice. She shows not one shred of empathy. I have never been spoken to with such judgement and disrespect by anyone who is in a business of customer service. I will be trying another dentist because of her.

Dr. Dan McCauley was an excellent dentist and a credit to his profession…read more Unfortunately, he is retired now, and his daughter attempts to run his dental office.

I got my wisdom teeth removed here and they have great patient treatment, the staff are very…read morewelcoming and nice. Their office is also very well put together and clean.

I had Dr. Mac Sr work on me He is a fine surgeon as long as you're not awake.If you're awake He's…read moregot a bed side manor of a rock.Seems He is a surgeon I had my other dental work done in another dentist office. 2 other dentist offices I've been too both said He's rough and would not recommend any of there patients to him for surgery the rest of the dentist there are good Just don't have Dr. Mac Sr do any work in your mouth He is a $&@;; !!!!!!!!

I just had my third visit here since moving to Longview. Each time I have come in, I have been…read moregreeted by the staff and taken care of in less than 5 minutes. While every visit has been great, today stood out. The hygienist, Sarah, went above and beyond to make me feel welcomed. She took incredible care of me and was very thorough in her cleaning. Dentists can be a pain to work with - Dr. Dolive and his office make it easy. Thank you!

I came here to get two teeth extracted for brace work and I was quite nervous to have them out. I…read morewent in and the staff was very friendly. Now for the procedure, Dr. Dolive was so patient and informative that made everything so much better. The whole thing was fast, painless, and easy. I definitely recommend coming here because he is great! Thanks Dr. Dolive!

Back Ground: I'm and 82 yr old retired emergency physician with limited income and poor dental…read morehealth, both due to neglect. My last contact with a dentist was 2012 for crown placement on implants. One of those crowns recently became loose - not off, just loose. No problem I thought. I'll just get it 'stuck back on.' Silly me. With my prior dentist 150 miles away, I called a number of local dentists, none willing to address the problem. ... I understand. Googling for help I encountered an "Emergency Dental" page which led me to Aspen Dental' and I got a same day appointment. Cool! The story begins: Arrival, registration, paper work, etc. all quick, fluid and easy. Office personnel, as well as all staff and doctor, friendly personable and (most important) smiling. Then assessment began with incredible 3-D imaging creating a manipulatable 3-D color image of my entire mouth. I mentioned my main concern with the aforementioned loose crown, and needn't IT be concentrated upon? The response was something to the effect of "no worries." Next X-rays. Not a specific X-ray of the offending implant/crown, but full mouth images. Enter the hygienist. Another extensive full mouth evaluation. By step 2 I was wondering, why all this? Last, the doctor who, after another thorough full mouth exam (with cursory attention to the offending crown), accompanied by show and tell with the aforementioned images, began to detail my problems: Extensive periodontal disease with accompanying bone loss, at least one (maybe more) cavities in need of filling, cracked teeth needing crowns, old/worn out gold crowns and bridges perhaps needing replacement, and one molar I was not even aware of completely decayed and needing extraction. Oh yes and, (paraphrasing) we can't deal with your implant/crown without knowing the exact type, and the bone loss may create a stability problem. I understand that too. A plan was developed to find out implant/crown info. Then go from there. But here's the kicker: I was then 'turned over' to Darcy, a very sweet girl, to check out. That went something like this. Estimated cost to complete all recommended treatment .... something in excess of $22,000 and something along the line of 'do you have dental insurance? "No," and 'how do you want to deal with this?' I replied all I wanted was my crown reset. She countered with some very amiable prodding along the lines of 'surely you want take care of your teeth because dental health is so connected with overall health,' as well as info that for a small (2 digits) fee a discount could be applied to the costs. And then, the very least that could be done would be the hygiene treatment and crown repair for $4,681.00 or absolute least of $2,254.00 for one quadrant hygiene and crown, because the periodontal treatment was necessary to assure stability of the implant. So, all these positive things to say about Mt Pleasant Aspen Dental: From front to back all office and professional staff, personable smiling, efficient and thorough and all diagnoses and recommendations accurate and well-meaning. And I received (2 1/2 hrs in clinic) a comprehensive dental assessment, including extensive imaging studies, for a total 1st visit charge of $29.00. Amazing! BUT Had I known 'up front' that my stated concern could not be addressed without more information, I would have declined the appointment and returned to my original dentist. And here's the real rub: Despite all the positive things I've had to say about Aspen and the receipt of multiple expensive services for a pittance, the appearance of extensive efforts to generate $22,000 worth of needed service is, at best, unseemly.

I am only giving them 1 star because I can't give them 0 stars …read more I went there almost a year ago for a full set of implant supported dentures. They said because they were implant supported I had to buy the most expensive ones over $5,000 . They said they had a 90 day money back guarantee. That was a lie. I was not happy with the dentures they did not fit correctly. I asked twice for a refund. Even with insurance I paid over $4,800 out of my pocket. They ignored my refund request. They relined them once that didn't work. I asked again for a refund but, they remade the denture instead . Then they wanted me to come back 4 times a year to have my 4 implants cleaned for $500. They are about 1/4 diameter and 1/4 tall and it takes them about 20 minutes to clean them. I paid for the denture Dec 2025 I got them in Jan 2026 . Then in Aug 2026 I got a $500 bill in the mail from Aspen Dental. Take my advice and stay as far away from Aspen Dental as you can.

Our 16 year old has his wisdom teeth pulled last summer. They were growing in sideways and the team…read morehandled it with care. Lisa B. In the billing department was quite possibly the most helpful medical office staff member we have encountered in recent years. We were overcharged by our insurance and she went above and beyond to resolve the issue. We definitely recommend this office.

Doctor Brian Smith is great. I had an implant done after a mountain biking accident. Cost a lot -…read moreMay be cheaper elsewhere but staff and Dr. were upscale and great.

I asked them point blank (I'm an office manager) are they in network with bcbs Ppo! And I was…read moreassured they were. Now I'm getting a bill. I would have taken my business elsewhere to someone WHO ACTUALLY WAS IN MY NETWORK AS I DO INSURANCE DAILY!!!! This is total BS and against the law "no surprise act!" Good luck. I'll pay you $5 a paycheck for 57 years. Jerks Google it. No surprise act. I'll be calling you shortly!!!!!

Sent by reputable dentist to have some teeth pulled for a denture. Turned into a used car sales…read morepitch for implants with "specials" even though implants would have to go in "sideways because bone structure was too close to sinuses". Doctor who came in talked a lot to his phone with horrible descriptions of what could happen if we didn't get implants. As unprofessional presentation as I have ever seen. Examination board should look into this practice. Went back to dentist. He scheduled us elsewhere. No idea how much they will try to charge insurance for "initial consultation". Will have to cross that bridge when we get there. If we have to rate a 1 star, then so be it. But better judged as a 5 scream for scary.

I'm surprised Dr. Frazer doesn't already have lots of reviews. She and her fabulous team have been…read morehelping me heal and maintain my dental health for 4 years now. I can't recommend them enough! I was without dental insurance for many, many years and couldn't afford regular check-ups. If you haven't been to the dentist in years, GO!! Go to any dentist!! It will restore your peace of mind! Dr. Frazer is a down-to-earth person, easy to talk to, but very advanced in her profession. She has all the latest equipment and somehow makes all the work PAINLESS (I am not kidding, I got a CROWN today!!). She's involved in community organizations and she feels more like a really good neighbor than the old image of a mean dentist! Everyone at Dr. Frazer's office really cares about their patients. Please visit them if you are shopping for a dentist for you & your family. They're in South Austin and worth a trip across town.

i have always had the worst luck with dentist. But everyone in Dr.Frazer's crew listen to my…read moreconcerns and was able to get quality service without breaking the bank.

First visit and I love this office. Great staff made me feel very welcome. Erin did a great job…read more Highly recommend!

Everyone in this dental facility is so kind, supportive, and caring. They really make you feel…read moregreat about your visit. My wife, our son, and I have been coming here for quite a while and wouldn't think about going anywhere else. If you are nervous about coming to a dentist, make an appointment at Azalea Dental - you will be glad you did. They even have their own insurance plan if that is something you need. Dr. Gillespie and his staff are the best!

Don't expect much post operative attention. I came back twice after my wisdom tooth was pulled to…read morehave it packed. The girl associated packed it both times. One time, Mr. Mack came in just long enough to tell me if I had discomfort in front of the tooth he pulled, he didn't cause it. Then he left without even looking at his post operative work .When I asked for a report after I woke up from anesthesia, the only news I got was an elementary explanation, "You did just fine." Baby talk like I was an idiot. Too much condescending attitude coming across here.