Had an impromptu dental emergency and was away from home, on the road for work. The people at Mack…read moreDental were extremely accommodating and awesome!! Karla the assistant was exceptional and made me feel right at home, even with it not being my "home dental office" huge thanks to the entire office!!

I'm surprised Dr. Frazer doesn't already have lots of reviews. She and her fabulous team have been…read morehelping me heal and maintain my dental health for 4 years now. I can't recommend them enough! I was without dental insurance for many, many years and couldn't afford regular check-ups. If you haven't been to the dentist in years, GO!! Go to any dentist!! It will restore your peace of mind! Dr. Frazer is a down-to-earth person, easy to talk to, but very advanced in her profession. She has all the latest equipment and somehow makes all the work PAINLESS (I am not kidding, I got a CROWN today!!). She's involved in community organizations and she feels more like a really good neighbor than the old image of a mean dentist! Everyone at Dr. Frazer's office really cares about their patients. Please visit them if you are shopping for a dentist for you & your family. They're in South Austin and worth a trip across town.

i have always had the worst luck with dentist. But everyone in Dr.Frazer's crew listen to my…read moreconcerns and was able to get quality service without breaking the bank.

I just had my third visit here since moving to Longview. Each time I have come in, I have been…read moregreeted by the staff and taken care of in less than 5 minutes. While every visit has been great, today stood out. The hygienist, Sarah, went above and beyond to make me feel welcomed. She took incredible care of me and was very thorough in her cleaning. Dentists can be a pain to work with - Dr. Dolive and his office make it easy. Thank you!

I came here to get two teeth extracted for brace work and I was quite nervous to have them out. I…read morewent in and the staff was very friendly. Now for the procedure, Dr. Dolive was so patient and informative that made everything so much better. The whole thing was fast, painless, and easy. I definitely recommend coming here because he is great! Thanks Dr. Dolive!

I started the dental implant process about a month ago and paid for a consultation. After meeting…read morewith the surgeon, I was taken to the finance office to discuss my treatment options. Since I was considering spending approximately $25,000 on extractions and a full bottom arch, I asked Crystal if I could see physical models of the acrylic and zirconia options. She told me they did not have models available and that, in her nine years working there, no one had ever asked to see the difference. I found that difficult to believe. When making such a significant financial and medical decision, I think it is reasonable to want to see and understand exactly what you are purchasing. I told Crystal i would suggest to the surgeon next time I see him that they should consider having models (maybe help out the next person that asks). Crystal said, "Instead of mentioning this to the doctor, let me see what I can do". Great! Two weeks before my pre-op appointment, I called to confirm that a zirconia model would be available and asked whether I could speak with the surgeon again before moving forward because I had a couple more questions. I was assured that both would be possible and that the zirconia model would definitely be there. When I arrived for my appointment, I was told the lab had conveniently called just the day before and said that a model would not be available for at least three weeks because they would have to make one. The last-minute change, right before I was expected to move forward with a $25,000 procedure, left me feeling uneasy. Felt like a bait-and-switch because these people know what it takes just to get us to this point of doing a major procedure like this. It felt like an intentional lie. You mean to tell me that the "lab" didn't tell you this a month ago when you called for the zerconia model?! Trust is extremely important when choosing a team to extract several teeth and perform full-arch implant surgery. I ultimately decided to cancel because I no longer felt comfortable moving forward. When I explained this to one of the assistants, her response felt completely indifferent. That interaction confirmed that I was making the right decision. I then contacted another implant facility in Longview. They had multiple models available--including acrylic, zirconia, snap-on, and fixed options--and were able to clearly show and explain the differences. They can also move forward with my treatment as early as this week, whereas I waited weeks just for a pre-op appointment at Pinnacle. I do want to acknowledge that I appreciated the surgeon's bedside manner during my original consultation. Unfortunately, the lack of transparency, poor communication, last-minute change, and the staff's response caused me to lose confidence in moving forward with such a major procedure.