I have been with this practice for over 30 years and have no intention of changing. Dr. Diebel was…read moremy Dr. and since his lighter hours as he gets closer to retiring I now see Dr. Durkee. Love them both and trust them implicitly.

I have been going to this office since moving to Orlando 4 years ago. They are professional, on…read moretime and respectful of my time once I'm taken in the back. This is the best place I have ever gone to for my annual mammogram!

Had appt for Thursday then got switched to a Monday with time change. Said come 15 min early to…read morecomplete paperwork . Came to appt timely staff took copy of my id and insurance card. Sat til called advised me my appointment time was before I arrived. I advised appt was 1045 stated no 1015 was always 1015, I stated NO showed original appt was 145 appt as on my phone and when rescheduled was 1045. Stated nothing they could do for me except reschedule. I did not reschedule. I scheduled 2 months in advance and took off work to make this appointment.

Absolutely floored by how great this office and Dr. Otto are! After my last experience with a new…read moreGyn, I was nervous to go to another but Dr. Otto is just phenomenal! From Jackie at the front desk to the physician, they are all wonderful! She listened to my concerns, explained things so I could understand, gave me options on how to proceed and was super transparent and honest! Best of all, when I mentioned that I was seeing a functional medicine physician and opting for non-traditional options I have been using, she was open and non judgmental! Highly recommend!

I had an appointment booked with Amanda Murphy a first-time patient. Upon arrival to the address…read moreprovided I realized they did not provide me with the suite number. I attempted to call the office, and no one answered so i began walking around and driving around in the parking lot visiting each suite to find the correct one. I left a voicemail advising that they did not provide me with the suite number, that I was at 40 Alexandria BLVD on time for my appointment but cannot find which suite by then I had to stop in 3 different businesses to inquire about which suite/building it was because the road was blocked off from construction for thru traffic. At this point my phone had died and I have wasted so much time and gas driving around without any help. To access the building I had to drive through the construction barricade against the signs advisal that said closed to through traffic then finally found the building tucked in the back. Once I arrived, I explained my issues and that I had been calling and driving around trying to access and locate the office's location. The front receptionist was not empathic asked me to take a seat for the doc to see me then not even 5 minutes later called me back to the desk to advise that I'd have to reschedule. At that point I was so overwhelmed I had set time off of work to make that appointment and I was there on time, but they would not answer the phone when customers are calling in for the suite number that they failed to provide. It is simple customer service to notify customers that the front entrance is a construction zone, and you have to ignore the closed road signs to still be able to access the entrance and even simply providing the suite/building number could have made a huge difference. I recommend NOT TO WASTE YOUR TIME at this facility due to the lack of communication and preparation for new patients when they are aware of the construction deterrent in the front of their entrance, inability to answer the phones when it is time sensitive and the blatant disregard and empathy the front desk receptionist displayed. I declined the rescheduled when offered, luckily, I was able to find a new OBGYN Jason Bridge, MD located at 1551 Clay St, Winter Park, FL 32789 explained what happened and they were so understanding, empathetic and provided clear directions as a new patient. I didn't want anyone to experience the overwhelming disappointment and frustration that I did because our time is valuable, and first impressions are everything.

Dr. Kareem is SO amazing that it's worth going to the world's most disorganized practice just to…read moresee her. She is literally the only reason I continue at the Women's Center of Orlando. She listens to my concerns and has a no-nonsense approach that I really appreciate. I feel heard when I see her and have yet to have a negative experience interacting with her. It's so hard to find that in healthcare these days! HIGHLY recommend her as an OBGYN (but you're gonna need patience to deal with the phone system and e-mail at the Women's Center, unfortunately).

I was a patient of hers for years, and then she blatantly lied to me about test results. She told…read moreme flat out that she spoke to a radiologist and they 'stood by their' reading of an image when that doctor was NOT the doctor who read the image and wrote the report. That's insane to lie to a patient. I asked for her help to get my money back for imaging and she ignored me for a full calendar year- If I went to the location, she denied speaking to me about the issue. I stopped going to her immediately and truly advise anyone, especially if you're of color, to reconsider going to this doctor.

The staff and especially Dr. Brown are amazing. Dr. Brown is very personable, caring and…read moreprofessional. I highly recommend her for your gynecological care.

Receptionist was not helpful at all. Said they tried to call me and I never received a call all…read moremorning. They waited until I came into the office and wasted my time just to say that they didn't take my insurance and I'd have to pay an extreme fee out of pocket. They need to work on their customer communication.

I had an emergency situation (where the emergency room sent me to another gynecologist office who…read moredid not take this serious at all(to explain the serious situation is that I have a 9.5 benign tumor growing in my uterus, causing me severe pelvic pain and causing me to hemorrhage and lose tons of blood and I'm not even kidding about the hemorrhaging part) so I ended up leaving there yesterday calling the women's center early this morning and they immediately got me in at 8:45 AM got blood work done on me got me in somewhere to get an MRI at 11:15 AM and made it a start so it would be available in less than 24 hours and then back in for a biopsy procedure tomorrow to send everything to surgeon. Dr. Kareem and staff went above and beyond to take care of me carrying my items for me since again. I am in dire pain. And at one point after she got everything done Dr. Kareem came back in to the room and put her hand on my shoulder to tell me it's OK we're gonna take care of you. I can't tell you the relief that was for me when I had been being dismissed for the last couple years saying that there's nothing that can be done with the pain and we don't know what's causing it. It's nice to finally be heard.

This was the worst care I've ever received. I would strongly advise against booking any checkup or…read morePap smear at this facility, especially the Oviedo location. It honestly felt like a money grab--either to bill insurance or push patients into paying out of pocket. I was encouraged to undergo testing that didn't seem necessary, with language that felt more fear-driven than informative. In the end, everything came back negative, but I was left with a significant medical bill. What was most disappointing was the lack of support afterward. When I called with concerns, I received no real assistance, no reassurance, and not even an apology. Based on my experience, I will not be returning and would not recommend this company to others.

I am writing this email while waiting in the ER. I saw Dr. Yelena for a consultation regarding…read morefibroids. I was very weak and anemic from the severe blood loss.. She prescribed medication to treat it and failed. I am now very anemic and might need a blood transfusion due to her incompetence. And the worst part? I called her office and she was out. They assured me the on call "doctor" would call me. Guess what? That never happened. Very disappointed I wasted my time and money with these office. Stay clear unless you want to receive poor service.!

She was fabulous! The practice was clean, the nursing staff was friendly. Dr. Atlanova sat and…read morespoke with me and it was not rushed at all. Highly recommend!!!

They don't answer the phone or emails. How are you supposed to keep track of new or future…read morepatients. I've been trying to get in contact for a month.

On 9/16/22, I visited Bela Vida Urogynecology for a Pessary for my condition. They charged me $92…read more I was asked to sign an Advance Beneficiary Notice of Non-coverage, with 2 options. I choose option 1 which basically states, I will pay $92 now but I want my insurance billed for an official decision on payment. If my insurance company does pay, Bela Vida Urogynecology will refund any payment I made, less co-pay or deductibles. My insurance company paid Bela Vida Urogynecology and the "Explanation of Benefits" states my total share of the $92 to be $8.07. After waiting for my refund and receiving no refund, I emailed, and sent a letter by US mail to Bela Vida Urogynecology requesting my refund. No response. They now have my payment and my insurance company's payment for the Pessary. However, when I filed a Better Business Bureau report, Bela Vida responded immediately. This is now 5 1/2 months.